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Your account is actually on Morty. Domain added. Please be sure to configure DNS for your new domain. The domain can take up to 2 hours to function.

This time around it's suspended because during a recent cleanup process, we determined that there may be a proxy installed on your account. In our recent Terms of Service update dated June 10, 2025, we banned proxies on Plesk accounts due to the performance issues they were causing. They now require a VPS. Since the new TOS doesn't actually take effect until June 25 for existing users, I've unsuspended you. It may take a few minutes to work again. Please either remove the node app before that date, or explain what the app actually does and why it is not a proxy. Failure to do so will result in resuspension.

hello just found out today the account ducks has been suspended again...

i'm user w2hsystem , i bought Tommy service I would like add a domain to plesk royalthaidc.com can you help me ?

You are suspended as it looks like you reside in Iran, which is against the local regulations here in the United States.

Hello, My HelioHost account seems to be suspended. I would like to request more information about the reason for suspension and if possible, request the account to be reactivated. Here are my account details: - Username: Behzadhabibzade - Email: behzadhabibzade@gmail.com If I have violated any rules, I apologize and I’m willing to take corrective action. Please let me know what steps I should take to restore access to my account. Thank you for your help.

Thanks! Please understand that it's common for a tech user at Mainland China to use a VPN...

In your home folder? You just delete it in the file manager or via FTP. Don't delete the httpdocs folder though, you'll break your account if you do. That folder has special permissions on it that you cannot set yourself, so it won't work right afterwards even if you try to recreate it. You're not allowed to edit or change anything outside your home folder for security reasons. You're on a shared server that has thousands of other users on it with you.

As above, typically no. Editing files is usually instant. That said, WSGI/Flask applications are an exception. Those do require a restart for code changes to take effect.

1. As above, this is by design. We disabled that feature for security reasons. 2. All of your data is inside the file "backup_user-data_2506141724.tzst" that's shown in your pictures. That file is a tar archive compressed in ZStandard format. You can open that file with the latest version of 7-zip, then open the .tar inside it to get your files. 3. HelioHost does not routinely make, nor do we guarantee the accuracy, availability, completeness, or validity of backups. That said, we do have a backup from June 12 created just before your account was reset. That file is dated June 12 @ 19:51UTC. We can un-reset your account if you would like, which will return your account to the condition it was in prior to being reset. 4. If we restore the backup listed above in #3, we will handle everything our side. Your current account will be deleted as part of the process, then the backup will recreate it in the same state as it was in as of the backup date. Users cannot do a full restore themselves as described earlier.

My PHP Composr shows a dependency for phpmailer (which I need for sending emails). When I look at my directory, I do not find any folders installed relating to phpmailer. Am I missing something?

Totally confused. <1> I went to my Backup Manager and saw that there is no Restore button. <2> Wiki states, "To restore a backup, you must first extract the backup file on your local machine, then upload the specific parts you need." I unziped the backup file I downloaded to my home computer and looked at the files. The files have no meaning to me. How would I know which "specific parts" to upload? see attached picture of files in backup file. <3> Was I suppose to have an admin make a backup of my files? Can I request an admin to restore a backup file in my Backup Manager? Why is there a Backup Manager? <4> My original question is still not addressed: Do I have to reset my account before doing a full backup restore, or will the full backup restore overwrite everything I currently have. I want to go back to the state of the full backup.

Typically no. If you're changing a traditional PHP, JavaScript, HTML, or CSS file, it will not require an Apache restart to take effect.

How do I delete/remove a folder from root directory?

If I add a new file, or change the code in a file, do I have to wait 2 hours for the Appache restart to have the changes be effective on the web?

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain and you have any issue with the backup you made yourself. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

It looks like your account will begin working in about five minutes, once Apache restarts. If you want to use your custom domain, you'll need to either create an A/AAAA record to Morty's IP address or switch to HelioHost's nameservers.

my Username is: engrprimusapps, and doman is nizeman.com

The domain to add would be `cwsvjudo.de`. If I read the links correctly I need a Change of Main domain (replacing access via `cwsvjudo.helioho.st` with access via `cwsvjudo.de`). Also I have backup of my site ready.

An admin would need to add the domain to your account for you, in addition to you amending your DNS records with your domain registrar. Please let us know the full domain including TLD (such as .com, .net, etc.) and let us know if you want to Change Your Main Domain or keep your existing .helioho.st domain and add the new one as an Addon Domain. The steps to find the DNS records are provided on both those links, too. Once we have the full domain and confirmation of how you want it added (main / addon), we can make the changes for you. 🙂

I have a domain from an external provider. To connect the domain to the webspace hosted at heliohost that provider said I shall request the DNS settings for A-Record and MX Record from you. Thanks!

Plesk itself is capable of restoring backups (and in fact, unarchiving an account is exactly this), but we don't allow user-created/user-supplied backups to be restored for security reasons, as it's possible to tamper with the backups in a manner such that they would compromise the server when restored. Only the admin-created backup available from https://heliohost.org/backup/ (or the archive from an account that was previously archived) can be restored automatically, and an admin has to do it for you.

That is indeed a common cause. Our recommendation is that you not use a VPN if possible... if you do, and your connection happens to share a VPN exit server with any other user, all of the accounts accessed through the VPN will get suspended. Unsuspended. It may take a few minutes to work again.

I just read this in Wiki: "Backups cannot be restored directly in Plesk using the 'Restore' button. To restore a backup, you must first extract the backup file on your local machine, then upload the specific parts you need." It sounds like backup will not do what I thought it would. It appears that backup will restore only files and not settings (e.g., php, php composer). Is this correct? By the way, what is the 'Restore' button for if it is not to restore the backup?

Do I have to reset my account before doing a full backup restore, or will the full backup restore overwrite everything I currently have. I want to go back to the state of the full backup.