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Good afternoon, I received a warning email indicating that I have violated Heliohost's terms and conditions. Regarding this, I would like to clarify that the login occurred at my workplace, where a colleague also has a Heliohost account. Through this communication, I would like to request that you consider keeping both this account and the detected account, as they belong to different people. I also want to clarify that this account is for academic purposes. Once I complete this activity, I will request to upgrade to a different plan with you for a production project. Thank you very much for your understanding.

It looks like there were a few 504 errors on the domain stimulance.co between 2026-04-22 15:17:50 and 2026-04-22 16:31:18. I checked the load for Johnny during that range and it was between 9.32 and 16.14 so pretty normal and not too bad. 504 errors like this on PHP can happen due to quite a few things such as DDoS, zombie PHP processes, or just too many people trying to use PHP at the same time. Generally an Apache restart clears it up or if it's a DDoS it clears itself once the attacking IPs are blocked or stop attacking. It also kind of depends on your software. Some PHP software like Wordpress is extremely bloated and normal page loads take 5-10 seconds on Johnny anyways. If your PHP software is super slow on a good day, then it's even more likely to show a 504 error when the server is busy. Highly optimized fast PHP sites that normally only take 100 milliseconds to load a page on a good day may slow down to 5 seconds per page load when the server is busy, but won't show a 504 error. Wolstech already said it, but the best option is to upgrade to Morty https://heliohost.org/dashboard/move/ if you want better uptime. Our mission as a non-profit is to provide free hosting to as many people as possible so the free plan is kind of overloaded by design. Our mission isn't to provide 100% uptime, super-fast, free hosting to only 10 people, so as long as the uptime is above 97% we consider it "good enough" for a free plan and load as many more free users as we can on there.

A 504 on Johnny usually means the server is overloaded or a script that is too heavy or broken (it's caused by a timeout due to something that can't finish fast enough). Could be anything from DDoS to someone else overusing resources. Lets see if Krydos might have more information on what happened, as the load charts I can see on our side only show the past hour...

I have doubts that this was simply a routine restart symptom: The error was a 504 timeout (not 502 until right before it started working again) and it was on Johnny It lasted for about an hour Right before it started working, plain HTTP non-PHP sites briefly gave errors, as @jchal reported I've grown accustomed to the periodic mini-outages of PHP sites on Johnny. This was a different error and much longer, which is why I reported it.

Appears to be working again. Keep in mind that these errors are normal during Apache restarts on Johnny (502) and Tommy (appears as a 504 instead of a 502), and can last up to 10 minutes. Apache restarts occur about every 2 hours. https://wiki.helionet.org/502_Bad_Gateway Morty users don't experience these because the restarts complete in seconds due to the server being both much faster/newer, and less crowded.

Also getting 502 Bad Gateway or 504 Gateway Timeout - not necessarily PHP related - just for a regular static HTML page.

Now it's 502 Bad Gateway.

When I hit sites that use PHP, I get a 504 Gateway Time-out from nginx. Started about an hour ago.

What IP is the external connection coming from? We can check if its blocked. Also, you should be using tommy.heliohost.org:3306 (or if you moved back to Morty, morty.heliohost.org:3306). While it may sometimes work, we do not officially support using the user domains for SQL connections.

Thank you. it is ok now. 😎

Unfortunately, I'm unable to access my MYSQL db from outside the heliohost although the remote access is enabled. Previously, I was on morty and was able to access it via my domain akbaig.heliohost.us (was never able to access it via the IPv4) However, when I got moved to tommy, i'm no longer able to access it. Then I resubscribed to morty.. and im still unable to access akbaig.heliohost.us:3306 for the purpose of sql. Any idea?

Try using tommy.heliohost.org as the hostname instead of your domain. Also, since your account moved, make sure the remote access is still enabled for the database.

DKIM, SPF, and DMARC have been set up for the domain ekm.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

An administrator can configure DKIM for you. In the meantime, you can try sending a sample email to https://www.mail-tester.com/ and see what it suggests to improve your email delivery performance.

hello. please, I have a problem with email delivery. is it possible to add DKIM + SPF + DMARC. my domain is "ekm.helioho.st". when I was on TOMMY it worked. the web application sent the email fine. now it doesn't arrive on most emails. thank you.

I was recently using morty, and i basically used my domain name to connect to the mysql database from outside. However, being shifted to tommy, unable to do that anymore? Also tried the newly assigned IPv4 address but in vain. Any ideas?

Hello, I would like to add a new domain to my account. Username: pptvirtual New domain: dornlabs.top I would like this domain to point to the same content as my current domain (privatevirtual.com.br), using the same document root. Thank you!

Thank you so much. I'm not used to this whole customer service thing. I remember the old days when I would do it myself (and often get mixed up between addon domains and subdomains)

Thanks ! ☺️

No worries, thanks for clarifying. I've added that domain for you, it'll take effect in about 10 minutes. If you haven't switched to HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP address.

apologies! digital.mkulimaonline.org

digital@mkulimaonline.org isn't a valid domain name. If you're looking to use that domain for email, would you like mkulimaonline.org to be added instead?

Your initial post requested thetaryag.robbiewolfe.heliohost.us and parshaponders.robbiewolfe.heliohost.us, so thetaryag and parshaponders were created as subdomains under your robbiewolfe.heliohost.us domain. If that's not what you wanted, I have now removed them from your account. Since there is a risk of data loss when domains are removed, I made a full account backup for you before I made the changes, in case you need any files from the old subdomains. You can download the backup here: https://heliohost.org/backup and if you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups As well, I've added domains thetaryag.com and parshaponders.com instead. If they aren't working on your side by now, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you want to add more domains in the future, please make sure you provide all the details ahead of time: The full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can check out our Wiki page here for more details: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

current domain is https://eisa.helioho.st/ thank you!

kindly asking for domain change to digital@mkulimaonline.org