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Hi, My username is theshoqanebi. I would like to add the domain api.zahraun.uk to my account. Please add this domain for me. Since my domain is hosted on Cloudflare and I cannot change nameservers, could you please provide the required CNAME target or IPv4 address so I can complete the DNS setup on my side? Thank you for your assistance. Best regards, Hussein

Hello, My username is **centralmacatuba**. I would like to request the addition and configuration of **domain aliases and their corresponding subdomains**, all serving the **same content**, **without any redirection**, and **keeping the original URL in the browser**. ### **Main domain** * `centralmacatuba.eu.org` ### **Existing subdomains on the main domain** * `cdn.centralmacatuba.eu.org` * `mcp.centralmacatuba.eu.org` * `teste.centralmacatuba.eu.org` ### **Requested domain aliases** * `centralmacatuba.qzz.io` * `centralmacatuba.dpdns.org` These aliases must behave as **true aliases** of `centralmacatuba.eu.org`, sharing the same document root and content. ### **Requested subdomain mappings for aliases** Please add the following subdomains **under the aliases**, mapped to the same content as their counterparts on the main domain: * `cdn.centralmacatuba.qzz.io` → alias of `cdn.centralmacatuba.eu.org` * `cdn.centralmacatuba.dpdns.org` → alias of `cdn.centralmacatuba.eu.org` * `mcp.centralmacatuba.qzz.io` → alias of `mcp.centralmacatuba.eu.org` * `teste.centralmacatuba.dpdns.org` → alias of `teste.centralmacatuba.eu.org` All of these must: * Serve the **same files and content** * **Not redirect** to another domain * Keep the accessed hostname visible in the browser ### **DNS information** * I am using **Cloudflare** as my DNS provider * All domains and subdomains point to HelioHost using **A and AAAA records** * I am **not using custom nameservers** * No wildcard DNS is required This setup stays within the **10 domain/subdomain limit**. Please let me know if anything else is needed. Thank you very much for your help.

Updated. bochard.net. 86400 IN SOA ns1.heliohost.org. heliohost4.gmail.com. ( 2026012506 ;Serial Number 3600 ;refresh 1800 ;retry 1209600 ;expire 86400 ) bochard.net. 86400 IN NS ns1.heliohost.org. bochard.net. 86400 IN NS ns2.heliohost.org. bochard.net. 14400 IN A 65.19.154.91 bochard.net. 14400 IN AAAA 2001:470:1:1ee::124 ipv6 14400 IN AAAA 2001:470:1:1ee::124 bochard.net. 14400 IN MX 0 bochard.net. bochard.net. 14400 IN AAAA 2001:470:1:1ee::124 ipv6 14400 IN AAAA 2001:470:1:1ee::124 ftp 14400 IN CNAME bochard.net. webmail 14400 IN A 65.19.154.91 webmail 14400 IN AAAA 2001:470:1:1ee::124 www 14400 IN CNAME bochard.net.

Credit added. Your account now has $27.0519 in its balance. Thank you for your payment.

user: mgmason Transaction ID: 3L9102533R5301919 amount $20

This support request is being escalated to our root admins.

Good day! I would simply like to request updating my current domain's DNS records to point on my new VPS. Domain: bochard.net VPS username: bochard07 Also, if it's fine, can I have a copy of the whole DNS records of my domain. Thank youu!!

Oh yeah that will do it. Also, if you were seeing outgoing mail not deliver from your account, it's probably because SPF and DKIM weren't set up for the account (we don't configure these unless people ask for it). I've gone ahead and set those up for you and also restored your mail service. We recommend avoiding using the forwarding function in Plesk, as every forwarded email counts as a sent message, and simply receiving a bunch of mail can cause you to lose your email service... Finally, now that email is enabled again and SPF and DKIM are set up on your account, we recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

I'm pretty sure it's because I turned on mail forwardind. I turned it off after noticing the outgoing Heliohost restrictions weren't compatible with getting all my mail this way.

Your account's email service was removed because you exceeded the 50 per day email limit. Forms being hit by bots, excessive automated notifications, or using the mail forwarding feature are the most common reasons users exceed this limit. Note also that each recipient on an email is considered one email, so a single message sent to two people counts as two emails. Do you know why you would've sent more than 50 emails in a day?

Hello! Just in case you weren't aware, you are allowed to ask for more than 1 domain to be added in a post. 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hope your day is going well, too! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi HelioHost Team, I hope you’re having a good day. I am looking to expand my hosting setup and need your assistance to add a new domain to my existing account. I will handle the nameserver updates later, but for now, could you please add the domain to my account? Here are my details: Domain: apiv2.edumate.life Username: geetasaini2042 Email: geetasaini2042@gmail.com Thanks a lot for your help! Best regards, Geeta Saini

Thank you!!

Hi HelioHost Team, I hope you’re having a good day. I am looking to expand my hosting setup and need your assistance to add a new domain to my existing account. I will handle the nameserver updates later, but for now, could you please add the domain to my account? Here are my details: Domain: study.edumate.life Username: geetasaini2042 Email: geetasaini2042@gmail.com Thanks a lot for your help! Best regards, Geeta Saini

Your VPS has been updated to the new PayPal email address.

Hello HelioHost Support, I would like to request to add the domain "tool.singodiya.tech" to my hosting account. My account Details: Email : pankajsainikishanpura02@gmail.com Thank you.

Hi, my username is cancian, and I can't send emails using my IMAP account or via PHP on my websites. I've tried using tommy.heliohost.org as the IMAP server, but it still just receives emails, it doesn't send any. The "forgot my password" also doesn't work on my websites, no mail is sent. The affected domains are "Ateus.net" and "Dietclock.app". Any help is appreciated.

This support request is being escalated to our root admins.

Good day! I just bought a VPS plan. But, after purchase, I saw in the dashboard that the email I used was from the email in my PayPal account which is an old email alias which I just removed. After I removed that email alias on PayPal, in the Heliohost dashboard, it doesn't reflect the new email. Username: bochard07

I tried forwarding all my cancian@ateus.net to ateusnet@gmail.com, just to join both accounts, it didn't work due to the 10 mails/hour limit. Ok, but now I can't seem to disable that, and every time I send an email to cancian@ateus.net I get another copy at ateusnet@gmail.com. External emails don't get forwarded. Could you check if there is some sort of loop going on? I've deleted and rebuilt all the mail accounts, and this doesn't disable the forwarding. And the logs say I'm somehow sending too much mail.

Domain removed. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup

username: chrisohps domain to be removed: app.23bill.com Thank You.

No problem. Let us know if you need help with anything else.