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There is also an associated Lily account for this user that's banned for copyright infringement, causing high server load (he had a video converter running on Lily), and porn (there was a file with links to adult content found in the account). This user cannot be unsuspended.

You were suspended for creating a streaming proxy. Proxies are against our terms of service: https://wiki.helionet.org/hosting/terms.

Hello sir , can you please unsuspended my account? I just used my account as always nothing new and I can't find anything about the suspension reason , there is no message or email about it.

Yes sir, serious aspect to note down . Once again tank u for the opportunity and support you really do respond fast 🙏🏻 allahu Akbar

Understood. That should be fine, just make sure it's clear that your sites are demos (e.g. put a demo notice on them or the like).

Noted . I sell on codecanyon so I pick special domain names for my demos

Old domain removed and new domain added. It can take up to 2 hours to function. Also, just because of the names of your domains, I do want to point out that our terms of service prohibits you from using our service to provide financial services of any kind. Please make sure that you do not offer such services on your site, as doing so may subject you to a ban.

Hi admin I pray this message get to you in due time, I need help on adding my domain to the site I already pointed your DNS to my provider registry, my previous domain is having some CAA issues which haven't been resolved yest so I decided change domain Old domain saferfunds.2bd.net New Domain saferfunds.kashfunds.com Thanks the good works helio brought to us God keep us alive. Yours faithful Jonathan

Domain added. The IP address needed for the A record can be seen in Plesk (they show at the bottom after you select the domain) once the domain finishes adding. The domain can take up to 2 hours to function.

Hello HelioHost Support, I would like to add a custom subdomain to my account on the Johnny server using an A Record (external DNS). Could you please add this domain to my account and confirm the correct IP address I should point my A Record to? Account Details: - Username: pankajsainikisha - Server: Johnny - Domain to add: dash.singodiya.tech Thank you.

Backups for user LordSterben have been discarded and scheduled backups have been turned off to prevent the account from filling up again. If you want to use scheduled backups, please set up remote storage for them so the account doesn't fill up. One backup from today has been left in place for you, and a backup of your account is also available via https://heliohost.org/backup/ if anything is missing.

Your account was indeed suspended because you exceeded your storage limit. You're using 1316.71 MB when the limit is 1000 MB. Krydos can delete the backups for you. 🙂 In case you weren't aware, you can set an automatic limit on your site backups, so they don't pile up and bring you over the limit unexpectedly. You can read more about limiting the number of backups here: https://wiki.helionet.org/Account_Backups#Limiting_the_Number_of_Backups_Stored_in_Plesk Another option I want to make sure you're aware of is that if users hit/exceed the the account storage limit, you could regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. I'll escalate this to the root admins for the backup deletion.

Hello, my account seems to have been suspended due to Over Usage Policy (Again, sorry!), Can you please trash all site backups Thanks @Krydos Domain: helio.cloudkid.link Server: tommy.heliohost.org Username: LordSterben

Your storage space as been increased, and you have 48 GB free now.

dirt cheap. I'll double. Thanks Krydos

You can check out the pricing yourself by going to https://heliohost.org/dashboard/upgrade/ and logging in with the username marcomessina. You have 50 GB storage right now so 50% of 50 GB is 25 GB so to increase your storage by 50% for a total of 75 GB would cost you $22.95 every 6 months and you're paying $21.60 every 6 months right now. TLDR: 50% more storage would cost $1.35 every 6 months.

50% sorry

How much to increase by how much? like 50 ?

This account was one of 3 in a group that got flagged, and based on the other details, only 2 of them are actually the same user. Unsuspended. It may take up to 2 hours for everything to work again.

noted that!

The node application on your account started consuming an excessive amount of memory and got it suspended. Please fix or remove the node application promptly. Unsuspended. it may take a few minutes before you can login again, and the domains can take up to two hours to function.

It is indeed suspended due to multiple accounts, though the public IP address is not the only reason the suspension was triggered. That said, since all of the accounts in question are still suspended, I've unsuspended this one for you. It can take a few minutes to work again, and the domains can take up to two hours.

Hi, i got a notice of overloading after i push my files to github, i connected my project to the hosting site using laravel, with composer and node.js. i forgot to take into consideration the load after i pushed my files, i thought it will be fine since it contains file for dashboard edits and other functions. thank you for understanding, will disconnect my project to my domain after the suspension to avoid overloading.

Hi, its suspended due to 4G internet using same public IP, can you fix this. I have access to only 4g access here

due to shared public IP my account is suspended, please unsuspend my account so i can finish dev