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Hello, Everything is working now — thank you! Opening the port solved the issue. I really appreciate your help.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Subdomains added. it can take up to 2 hours for them to start working.

Hello, Please add trustechbd.trustinnova.com and trustmedbd.trustinnova.com Username: trustinnova47

Hello, my account seems to have been suspended due to Over Usage Policy, I cannot delete my site backups and am not sure how I am supposed to unblock myself? Domain: helio.cloudkid.link Server: tommy.heliohost.org Username: LordSterben

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Domain added. It can take up to 2 hours to function.

yes, in the future i will subscribe to a domain name to point to the website

Domains require a suffix. Do you want it to be latelierdutraitbrule.helioho.st?

Hi, i want to add a new domain to my account. My username is "appworksolutions". The new domain name will be "latelierdutraitbrule" Thank you, have a nice day.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

What is your hosting account's username? (There's no account matching your forum email or username.)

Unsuspend me what did I do

Thanks for the clarification, I was mistyping some entries. 🙂

That domain is working fine for me: https://paul70.helioho.st/

I can't figure out how to activate the default domain provided by yourself ? paul70.heliohost.st ? My username is paul70. Pings to the aforesaid domain fail and mails sent to an email account on the above domain are also bouncing.

Hi my username is pandaaaa, could you please add this domain blinkit.com.heliohost.us to my account

Your account is suspended for copyright infringement.

What's happening why my account got suspended

This appears to be a request related to the account xcrow which has indeed been suspended for copyright infringement.

I can't find an account under your forum name. That being said, we don't allow pirated content or IPTV websites per our terms of service. If you provide your username, I can lookup the suspension reason.

Hello. I’m not sharing content or doing anything crazy to warrant a suspension. I am just one person who like better call Saul. I cancelled my Netflix account a while ago and found crowcast- I really want to watch better call Saul. Please help me. Please unsuspend me. Thank you.

Does it work now?

Domains added. it can take up to 2 hours for them to start working.

Hello, Thank you for the clarification. Unfortunately, it’s not possible to change the PostgreSQL port on Aiven, especially on the free plan — the port is assigned automatically and cannot be modified on my side. Aiven does not provide a setting to force a standard port like 5432. Given this, please escalate the issue to check whether it’s possible to open the required outbound port on your side. If this cannot be accommodated, that’s completely fine — just let me know. Thank you for your help!