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emara joined the community
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[Solved] Please unsuspend my account
wolstech replied to Allgoodman93's topic in Suspended and Queued Accounts
Yes it was. Whoever owns Crowcast used our services to host the website, and they got banned for illegally distributing copyrighted content. We took their site down and put up that notice that it was suspended for violating our terms of service (which among other things prohibits copyright infringement and IPTV services). You're one of quite a few people who used crowcast and stopped by to ask what was going on. HelioHost is based in the USA and is subject to things like DMCA, so we're required by law to remove this stuff when it's reported or discovered. If we don't, we can be sued. - Today
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[Solved] Please unsuspend my account
Allgoodman93 replied to Allgoodman93's topic in Suspended and Queued Accounts
Wow I was watching on crowcast. I have no idea how it keeps bringing me here. Was crowcast shutdown? -
[Solved] Please unsuspend my account
wolstech replied to Allgoodman93's topic in Suspended and Queued Accounts
Were you watching on “xcrow” by chance? If so, that site has been taken down due to copyright infringement. -
[Solved] Please unsuspend my account
MoneyBroz replied to Allgoodman93's topic in Suspended and Queued Accounts
The account hosting this content was suspended for copyright infringement. -
[Solved] Please unsuspend my account
KazVee replied to Allgoodman93's topic in Suspended and Queued Accounts
I don't find an account corresponding to the email address used on your forum account. Please confirm the website address that you're trying to access, so we can look into this further for you. -
zach24vb joined the community
- Yesterday
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Allgoodman93 joined the community
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Please unsuspend my account. I don't even have an account. I just found I can watch better call Saul here and was watching it when all of the sudden I can't open the website anymore. Please help.
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2 GB memory, 2 CPUs, and 50 GB storage is $7.00 per month, or $37.80 per 6 months with the 10% discount. Here is a link you can use to pay for your VPS. https://heliohost.org/vps/pay/?code=VIKPr17yUsIKJ52w
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This support request is being escalated to our VPS admins.
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i have not paid for my vps this month i need help to pay for it sine i need it up change my plan to 6 months payment first this will help me get the payment staying for more months abit Thanks inadvance.
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Only admins can change the root directory. Because it requires manual effort from unpaid volunteer staff, all requests to change the root directory must have a legitimate reason. You can read more about that here: https://wiki.helionet.org/FAQ#Can_I_change_my_document_root_directory? If you're planning on using Laravel, Plesk offers a way to set the document root yourself, by using the Laravel Toolkit. You can read more about that here: https://wiki.helionet.org/Laravel
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Need help with accessing suspended account.
wolstech replied to vivekrajan007's topic in Customer Service
What do you want deleted? -
[Solved] Account suspended from going over the 1gb limit.
wolstech replied to sphinx0945's topic in Escalated Requests
Backups deleted. I also disabled the scheduled job so it doesn't just immediately fill up again tonight when it runs. The account might take up to 2 hours to start working again. -
programasherrera changed their profile photo
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Thanks a lot Domain is working fine. Thanks a lot Amit Saraf
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harshuh joined the community
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Account guruji has been unsuspended. It may take a few minutes to start working. If you want to have more than one website, you can have 10 separate domains on the same account. Do you want me to merge the domain from the other account into the one you kept so you can have both websites on one account?
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Dear HelioHost Support Team, I hope you are doing well. I am writing to request assistance regarding the suspension of my account associated with the domain guruji.helioho.st. I sincerely apologize for the mistake I made. I created two separate accounts without realizing that the HelioHost terms allow only one Johnny/Tommy account per person. This was an honest oversight on my part, as I had not fully read the terms at the time of registration. I kindly request that you please reactivate my original account (guruji.helioho.st) and allow me to continue using it. I take full responsibility for the misunderstanding and assure you that I will follow all HelioHost rules moving forward. I have no intention of creating multiple accounts again. If possible, you may permanently delete or close the second account (vip.helioho.st) so that I remain compliant with your policy. Thank you very much for your time, understanding, and support. I truly appreciate the free services HelioHost provides and hope to resolve this issue. Warm regards, Guruji
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[Solved] Account suspended from going over the 1gb limit.
sphinx0945 replied to sphinx0945's topic in Escalated Requests
I would like to delete some files, and that would be the backups and just left the last backup made. I am also planning on expanding the storage for more of my future projects. But for now deleting some of the files would be the best choice. THANKS! -
I received this message'1001.6 MB used of 1000 MB', please help in deleting some files as i cannot access file manager.
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[Solved] Account suspended from going over the 1gb limit.
Unknown025 replied to sphinx0945's topic in Escalated Requests
That does seem to be the case. An administrator can delete some files for you once they're awake (it's currently nighttime in the US). Are there any files you'd like to be deleted? Alternatively, you can either reset your account from scratch or expand your storage for a small fee. -
I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
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gsakola started following [Solved] Add Domain Name
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I want to add www.gsakola.in domain to my account Username : ansaraf Heliohost Domain : gsakola.heliohost.org I've set Nameserver as fellows Thanks for help
