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  1. Past hour
  2. MoneyBroz
    SSH is not available on shared hosting accounts due to security reasons, if ssh is needed than you will need to get a VPS.
  3. Today
  4. dtfj started following [Solved] Enable SSH access
  5. dtfj
    Hello, Can you please enable SSH access for my account? Server: Tommy Domain: dtfj.helioho.st Username: dtfj Thank you.
  6. Krydos
    Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
  7. Krydos
    It's been a week and you still haven't fixed your DNS issues. We can't login to your Namecheap account for you and fix this, so it's something you're going to have to do yourself if you want to host this domain with us. We could add a free temporary domain such as claudianunesdesign.helioho.st so you can make sure the account is working prior to changing your claudianunesdesign.com DNS settings if you want. Let us know if you need additional help.
  8. softeng2025
    softeng2025 joined the community
  9. pablotango202
    pablotango202 joined the community
  10. michael20
    michael20 joined the community
  11. Yesterday
  12. kbp2025
    I'll see
  13. Krydos
    If someone goes to meritukovstepan.helioho.st do you want them to get redirected show their browser shows supnot.helioho.st?
  14. Krydos
    You can remove it yourself.
  15. MoneyBroz
    This support request is being escalated to our root admins.
  16. wolstech
    I'll have Krydos take another look, but considering what was posted in your last topic and the fact the issue returned, it sounds like what you're running might just be too heavy. I'm not sure if there's further reduction possible or not. If not, the permanent fix may require buying an upgrade. I'm not sure if a trial would be possible for the upgrade to see if it would actually fix the issue before buying it. Escalating again to see if any further improvement can be made.
  17. kbp2025
    Shut travel-lk then. I don't need it. The customer has abandoned it. But others I want as they are.
  18. Krydos
    A few things I wanted to note: 99% of your load is coming from the one Wordpress site travel-lk.com. I would recommend switching to another software other than Wordpress if you want better performance for the whole VPS. If you refuse to get rid of Wordpress, you really should add some more memory. Decreasing the resources MariaDB and PHP 8.3 are allowed to use helps keep the system from swapping, which increases the speed, but in order to get truly fast speed you should still increase the memory. Your system is still pretty swapped. Over 1000 MB in swap right now, but it's mostly spamd processes, named, etc. which you probably aren't even using anyways. Just like in point 1 and 2 you really should increase the memory until your system doesn't need to swap at all.
  19. kbp2025 started following [Krydos] 504 Error
  20. kbp2025
    I still get this error. Please fix it permanently.
  21. meritukovstepan started following create an Alias domain
  22. meritukovstepan
    Hi! Can I create Alias domain? Username: meritukovstepan Domain name: supnot.helioho.st
  23. wolstech
    That domain cannot be added because the contents of your account violate the terms of service. Note that this prohibition also includes selling access to IPTV and related services, even if the actual content is hosted elsewhere, becuase IPTV and related services are illegal in the USA where we are located (copyright infringement).
  24. romerojhh
    romerojhh joined the community
  25. lulutest
    lulutest joined the community
  26. meritukovstepan
    meritukovstepan joined the community
  27. razorultra
    razorultra joined the community
  28. kharab7esh
    I want to add the domain along with updating the domain name servers. watchup.store
  29. teambang
    teambang joined the community
  30. MoneyBroz
    Glad it's working for you now, marking as solved.
  31. kbp2025
    Now it's good
  32. duukey
    duukey joined the community
  33. KazVee
    I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
  34. luizpaulo started following [Solved] Add domain nmal.rio
  35. luizpaulo
    Hi, I’d like to add a domain nmal.rio to my account, luizpaulo. Thanks in advance.
  36. ahmed7bdelaal
    ahmed7bdelaal joined the community
  37. Last week
  38. KazVee
    I've added those 2 domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. For the .lat domain, you must set up your DNS with your domain registrar for the domain to work. To do this, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours the domains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
  39. seeked
    Hello my username is seekedx could you please add the domain ech.lat to my account and also the subdomain ebans.heliohost.us, Thank you.
  40. Krydos
    Is the VPS running faster now?
  41. cy
    3.9.23
  42. kbp2025
    Yeah. Give option 2 and also option 3 for better perform. Can you do it for me please.
  43. Krydos
    I took a look at your VPS, and it is indeed very slow. This is because MariaDB and PHP-8.3 are using all your memory, and your load is very high. Between MariaDB and PHP-8.3 they are using 3081 MB of memory and your VPS only has 2048 MB memory, and the OS and everything else needs to have some memory to operate too. When I checked you only have 300 MB free, and 1.4 GB is swapped. You should aim to have only 0-50 MB swapped, and definitely more free memory than only 300 MB. Here are some options to increase the speed of your VPS: I would recommend increasing your memory to 3 GB or 4 GB at https://heliohost.org/dashboard/upgrade/ You could modify the MariaDB config to use less memory if you don't want to upgrade the memory. You could modify the PHP-8.3 config to use less memory and/or have less FPM workers if you don't want to upgrade the memory. In order to free up some memory for you, I restarted MariaDB, but it will likely just swell back up to the same memory usage as before unless you modify the MariaDB config as I suggested in option 2.
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