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Please Can You add my domain name "raytechnology.co" instead of my other domain "ibrahimehab.org" Thanks in advance my username is "pipo"

Update: There's something wrong with the server on our end that's causing this. You're not the only one affected, just the first to report it, hence thinking it was a site-specific issue. We're working to address the problem...I was able to briefly able to load your site in reasonable time during troubleshooting before the issue returned. We'll keep you updated.

We're looking into this. It looks like Johnny's PHP may have something wrong with it. You're not the only one seeing Gateway Timeout unexpectedly when Apache isn't restarting. I put a basic phpinfo on your account and renamed the .htaccess to disable that...even that won't run: http://wegocarryfirst.helioho.st/phpinfo.php gives a 504 for me.

We're re-evaluating this. It looks like Johnny may be broken...I can't even get phpinfo to run...

Disappointing, but makes sense. I suppose Tommy would have most of the same issues. I was trying to move off of VPS hosting, for the cost and complexity. I'll re-think the software I want to run, and maybe I can manage with just lighter apps.

Thanks! I've decided to use PHP, however I ran into an issue. I'm not sure where to place my htaccess file. I placed it in the new wegocarryfirst.helioho.st folder's root and it's content is: # .htaccess RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ index.php?url=$1 [QSA,L] I'm trying to route everything to index.php but I'm getting 502 Bad Gateway (nginx) or "Not Found". I'll appreciate any help. Thanks again.

Apache restarts cause a 502, not a 504, for Johnny users. Your 504 is because your app is taking too long to return. The PHP process is timing out and being killed before it can return a webpage. Johnny is very slow. You're sharing a single server with over 1000 other people and almost 2500 other websites. Grav's docs make me think it's meant more for a VPS (it looks command line driven, our shared hosting doesn't have SSH access...), and some people report that it can be quite heavy on CPU resources despite its database-less design. Also, are you sure the software is configured correctly? Some software will time out like this if misconfigured. The options for this are going to be: Reconfigure the software (if its broken). Use different software. We can extend the timeouts on your Johnny account so they can run for longer. This will help reduce 504s, but your pages are still going to be very slow to load. You can buy a Morty subscription. That server is substantially faster than the free offerings. Morty is running on much newer hardware, SSDs, and has less than 100 users on it at the moment. If you want to try that, you can use this link for a 7 day free trial (this link is specific to your account). It will charge $5 after the 7 day trial if not cancelled, which is up to 6 months of Morty credit. If you go this route, please let us know after setting up the trial so we can confirm your account has moved. Buy a VPS. https://heliohost.org/vps/ That will give you a whole virtual server to yourself so you won't be competing with other users. Note that VPSes come as empty linux boxes with root SSH access, there's no control panel or web server unless you install one.

Unsuspended.

You were in fact suspended for having multiple accounts. It certainly is possible that you were suspended for sharing a login IP with someone else from your school. I'll escalate your thread so an administrator can weigh in on this.

oh ok. as long as gmail can get them through pop3, I guess it's fine. Thanks a lot kazvee, wolstech and krydos.

Thanks for that reference. This isn't just happening at certain times of the day that would coincide with restarts, and it isn't initial setup or install that's failing, so that page doesn't have an obvious explanation for my issue. Sometimes my apps load slowly, but frequently fail and time out, at least 50% of the time just opening the URL. I'm nowhere near any CPU or memory usage limits, and I haven't created any content past the initial install of either Grav or TikiWiki.

Refer to this wiki article for more information on this issue: https://wiki.helionet.org/504_Gateway_Timeout

I have two apps deployed (on Johnny), through Softaculous: Grav, on hutch.helioho.st, and Tiki Wiki, on www.thehutch.net. Both of them are very slow to load, and often give a 504 gateway timeout after around 10-20 seconds of trying to load. I can see how Tiki Wiki is a heavier app, but Grav is really simple with no database. Is there anything misconfigured, or other reasons why my account would be running so slow with PHP? I know my domain is hosted in more than one place, but the Grav site doesn't have any obvious challenges.

So basically one day i decided to login into my account from school computer and found out that my account has been suspended for some reason, but i did nothing wrong, im literally was hostiong one small flask backend, you can check my logs and all. Looking forward to communication. Best regards, Lion a. amogus22877769 b. jhonny c. http://amogus22877769.heliohost.us/ PS: I read some suspended account cases and maybe my account was suspended because of multi-accounting. Just to be clear, i only have one and only one account: amogus22877769. System decided to suspend me becouse i tried to sigh in from public school ip, which maybe was used by someone to create his account.

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Helionet team: Hello, i would like to add a custom domain from my account. username: fastnow domain name: adba.ftp.sh Thank you for your continued service.

Hello, i would like to remove a custom domain from my account username: fastnow domain name: distant.us.kg Thank you very much.

It seems a little slower than usual, but it did eventually load

Domain added. It can take up to 2 hours to work. We can't add the WSGI access at the moment because the app doesn't exist yet. The WSGI file must exist before that can be requested. Let us know when the app has been installed and we can set that up for you.

Hi! I'd like an additional domain (if I can get one) with the url wegocarryfirst.helioho.st. I intend to run a flask app on it, and I'll be needing wsgi control as well. My username is ujcis. Thank you!

yup, i used the domain as advised in the plesk manual mail clients configuration. i changed it to tommy and it's working fine now. btw, is there an issue with roundcube? i get 504 gateway time out since this morning. thanks for the help!

Hi, my user is mabragado and my server devserver.helioho.st I have seen in their wiki that they have documentation on how to use Django and Flask. Can you help me on how to run a project made with FastApi? Thanks

Are you using tommy.heliohost.org as the host name? For email you should use tommy.heliohost.org to configure remote mail apps. Do not use your domain as doing so will cause it to fail (error will usually be certificate common name incorrect or similar, because our mail server always returns a cert with the server host name on it).

is there an issue connecting to the smtp server with gmail? i cant login on port 465, either with SSL nor TLS.