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Domain added. it can take up to 2 hours to start working.

Could you please add the domain salut.icu to my package? Thanks!

I understand that the answer could be no and that would be totally reasonable. I was expecting to see some data in the "Account Load" dashboard but yeah it still shows 0. That would actually help address the impact my script has on the server. Maybe there is actually an issue with the memory and the CPU usage report for my server ?

This would be up to Krydos. We typically limit script runtimes to prevent users from using more than their fair share of resources and causing high load, so it's quite possible (if not likely) the answer will be no, in which case the solution will be to rewrite your code. You could either make it more efficient, or you could do the work in multiple smaller batches that finish in less than 60 seconds. Your account shows 0 load over the last 24 hours though, so I don't have any data to look at...

Hello Support ! The endpoint on the Python backend of my project does some heavy data processing. Sometimes resulting in very long response time >1min depending on the data input. This result in the connection being "timed out" by nginx. Also when this happens it sometimes restart the server. These are the errors I get: upstream timed out (110: Connection timed out) while SSL handshaking to upstream peer closed connection in SSL handshake (104: Connection reset by peer) while SSL handshaking to upstream Would it be possible to change the default timeout setting and prevent restarting the server when it happens ? 180s would be enough. I've read it can be done with the following settings. proxy_connect_timeout 180s; proxy_send_timeout 180s; proxy_read_timeout 180s; fastcgi_send_timeout 180s; fastcgi_read_timeout 180s; Domain: grafolana.helioho.st Thank you, Regards

Thank you !

Account unsuspended, it should resume working shortly.

kindly to keep this autamation account, you may delete the other account

Ah, that account is in fact suspended for violating our terms of service. Users are only allowed to create one account. What account would you like to keep?

sorry, mistakenly typos @Unknown025, it's supposed to be : autamation

There does not appear to be an account with that username.

Dear Team, Got email that my account has suspended, i think im not violating any TOS here Can i request to unsuspend ? Username : automation Thank you.

Domain removed. Your account is in fact suspended for the creation of multiple accounts. Do you know why our system might have flagged your account?

Thanks for your reply. I am setting up email functionality for our website (nothingness.uk) and need assistance with the correct SMTP settings, security restrictions, and logging configurations allowed on our hosting environment. Could you please provide details on: ✅ SMTP Host, Port & Authentication – What are the correct settings? (e.g., mail.nothingness.uk, port 587/465, encryption method) ✅ Security Restrictions – Are there any firewalls or open_basedir limitations affecting SMTP or PHP logging? ✅ Logging Configuration – Where can error logs be safely stored without permission issues? ✅ Environment Variables – Can we use getenv("SMTP_USERNAME"), or do credentials need to be manually set in PHP? Any official documentation or guidance would be greatly appreciated. Thank you in advance for your support! Best regards, nothingness - vytasmaksimavicius@aol.com Vytautas Maksimavicius

We can try to check if either aacmusic or aacstore are available, but we'll need to know the full addon domain name you want, including the top-level domain (TLD) as well. For the free HelioHost domains, this means we need to know if you want your new domain to end with 'helioho.st' or 'heliohost.us'. Please let us know and we can add the domain for you. We'll try the first option you listed and then if that's not available we'll try the 2nd one and let you know. 🙂 Thanks!

hello，my username is yriver ， now i need romove a domain from my host , it is d2.mwl04155.top , and i have ricived an email noticed that "We have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to " witich means i have more than one account , but I only registed this account , no others , so do it

my user name is: tstgame and i was wanting to add a new free domain to my account something that is like aacmusic or aacstore

No problem. By the time September arrives our VPS billing system should support Stripe so we won't have to manually create payment links for the wrong amount. Haha.

That's all good. Thank you!

Yep, that was a typo. It was supposed to be $37.80. Since it was my mistake I will go ahead and give you the 10% discount anyways, but $27.80 will only take you to September 23rd instead of the full 6 months. I went ahead and canceled the wrong amount subscription and we will email you on September 23rd to set up a new subscription for the correct amount. Sorry about that.

HelioHost has released a new YouTube video on how to install MariaDB and PHP on a VPS. Check it out and subscribe at https://youtu.be/IbUi2gcLbuA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Not sure if you made a typo because I was charged $27.80 for the new link. I did pay by the way.

Account has been reset and a new invite has been sent to your email.

Of course. 2 GB memory, 2 CPUs, and 50 GB storage for 6 months with the 10% discount comes to $37.80 and you can pay with this link https://buy.stripe.com/28o9AS4tPeFc59KeUY We will upgrade the memory on your VPS once the payment is made.

I request a reset of my account so that the laravel and nodejs installations can be deleted. I have already performed backups and am aware of the data loss.