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I have a web project in development. It connects to a hosted database and a hosted email. At home I use WAMP and VS Code Terminal node server.js for testing. At home the project works: connects to the database and sends email. I opened a HelioHost, Johnny server account to test the project online, because Helio supports node.js, and is free. In my first attempt I got the connection to the database to work, but not the email. I reset the account to try to start again. Now the email works but not the database connection. When I open the website, https://wapps.helioho.st, using Chrome incognito browser, and try to I get the following errors: displayed on the page: Unexpected token '<', "<!DOCTYPE "... is not valid JSON; console: Failed to load resource: the server responded with a status of 404 (Not Found) users/login:1. I am not getting any log error messages. The node version I am using at home is 18.20.5 and on Helio 18.20.8. The only changes I knowingly made between the first attempt and the reset was code affecting the email function (which is working now after the reset). I do have an .env file in the root directory, which I find is needed to make the email function work. I eliminated it to try the database connection and got the same errors. I have double, tripled and quadruple checked the environmental variables I inputted into the Plesk Node.js page. “I work a lot with Grok AI to resolve issues. This has us both stumped. I gave Grok the code for the following files: login.html, server.js and .env (to verify the environmental variables). Grok’s responses: 404 Not Found for /users/login: On HelioHost, a 404 error can also occur if the Node.js application hasn't been properly deployed, if the Apache server isn't routing requests to your Node.js app, or if there's an issue with the application setup in Plesk. Unexpected token '<', "<!DOCTYPE "... is not valid JSON: This error occurs because the client expects a JSON response from /users/login, but the server is returning an HTML page (likely a Plesk 404 error page or a default page). This happens when the Node.js app isn't handling the request, and Apache/Plesk serves a fallback HTML page. No Log Error Messages: The absence of log errors could mean that the Node.js app isn't even processing the request (e.g., Apache isn't forwarding requests to the app), or the logging middleware (morganMiddleware or logger) isn't capturing errors correctly.” I wondering if my service on Helio is functioning. PLEASE, ANY HELP WOULD BE MUCH APPRECIATED. Otherwise I will try to reset and try again.

Quick update to the above: Adding the domain as an add-on is not destructive, so I've gone ahead and added it since there's a 50/50 chance that's what you want done here. 🎲 Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar.To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you meant that you wanted to get rid of the free heliohost.us domain and only have your custom .es domain as the only one on the account, please let us know. We can then change your main domain for you. Thanks!

Domain add was done via Discord: https://discord.com/channels/398197622168616962/398538798994161664/1381317538574630912 Closing this as [Solved].

User has also requested the domain add in Discord. I've re-sent them the reminder from yesterday about ETAs and that creating duplicate requests across Discord / the forum can cause delays.

Thank you dear Wolstech for clarifying. 🙂 As said, hopefully Krydos or someone else might be able to solve this. 🙂

thanks I recreated the account. Can you add filmdizizle.net domain

Tools & Settings is global server settings section for admins, which is why you can't see that. That guide is for blocking email addresses/domains for the entire server, not a single user.

This support request is being escalated to our root admins.

Thank you dear Wolstech for your quick reply. I did find this information on the internet: https://www.eukhost.com/kb/how-to-add-and-remove-domain-from-blacklist-in-plesk/. In this tutorial there is a "Tools & Settings" section. I did found out that in my Plesk control tool, the section "Tools & Settings" is missing. Is that the reason maybe that the black list feature does not work? However, on individual email level I can enter blacklisted emails, but -as said- it does not work in practise. Hopefully Krydos or someone else might be able to solve this. 🙂 Kind regards.

Google translate says: Your account is being reset. When the reset is finished, you receive an email with a link to create a new account... If you need data from your old account, back up will be available at https://heliohost.org/backup/ once the reset is complete.

I'm not sure if anybody has ever actually used that feature before. Let's see if Krydos knows something about this...

Your account is in the process of being reset. When it is finished, you'll receive an email with a link to create a new account. Please let us know once you've created the new account so we can add the domain back.

This is fantastic 👏

Hello, username:gmpintus https://gmpintus.helioho.st/ I have noticed that my account was suspended due to excessive use of disk space. This oversight was on my part, and I will review and remove unnecessary files. May I kindly request the reactivation of my account? Overuse policy Disk space 1022.3 MB used of 1000 MB

Hello, can you reset my account and delete all data, then add this domain https://filmdizizle.net/ to my account pleaseHello, can you reset my account and delete all data, then add this domain https://filmdizizle.net/ to my account please my username filmdizizle

Dear support team, For one email address in my account I use the ‘black list’ feature (advanced settings). In the control panel it is clearly explained that “Emails from senders in the black list are classified as spam”. I made two entries in the black list: one specific email address and a generic for a specific domain like *@specificdomain.cl. I notice however that your system is neglecting my black list entries. Instead that these incoming emails are not classified as spam, therefore not put in the spam folder but remain in the inbox. I can’t find any related topic for this on the forum. That is why I now turn to you and kindly request your assistance. Question: how to activate the black list feature in such a way, that blacklisted emails are classified as spam and put into the spam folder? Thank you very much and kind regards.

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oopss... haha. I made mistake, I should be mentioning wolstech, but I accidentally mentioned kryd0s instead hahahhaa. but yeahhh. thanks a lot @wolstech, @Krydos, @KazVee, and all others!!!

@filmdizizle Please do not create duplicate requests for the same issue. All helpers are unpaid volunteers who donate their time to assist others, and some helpers are more active on certain platforms than others. Posting the same question across multiple platforms (like Discord, this forum, or email) can result in unnecessary duplication of volunteer effort and delay responses to you, as well as to others who need help. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Thanks! 🙂

Hello! Adding a domain as an addon domain wouldn't delete your existing content. Because you mentioned it's OK to delete what you already have on there, do you maybe mean you want to change your main domain, so the new .es domain you have is the only domain on your account? You can also keep your existing free heliohost.us domain and have the new .es one added, it's up to you. I just want to make sure we set things up as you want them. Please let us know and we can make the changes. 🙂

That domain is already present because it appears Kazvee added it a little while ago. It will take up to 2 hours to start working.

Yeah Krydos and @KazVee turned it into a guide. I'm sure others will find this useful as discussions on git and automatic deployment have come up before. Thank you again for the contribution on getting git automation working!

Created.

found it, @Krydos! Github Webhooks - Heliohost Wiki I can't contain my excitement right now, haha. thanks for adding it on wiki.

hi, Can you add the domain name filmdizizle.net to my account? My username is Filmdizizle