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I can access it now when I got home, I think i just had restriction on my office network

A VPS admin will be able to assist with this in the morning (i.e. in about eight to ten hours).

can I asked help for my VPS113? I cant seem to open it https://i.ibb.co/mFzXtk88/Screenshot-2025-09-04-140313.png

Your account has been reset, so you'll need to recreate it using the link sent to your email address. If you own that domain, we can certainly add it for you. We can add up to ten custom domains for you, but unless you request .heliohost.us or .helioho.st domains, you'll need to purchase one from a domain registrar.

Thanks!

You were originally suspended for possibly have more than one account, after further investigation on our end we determined that you are using a shared IP address with another user so your account has been unsuspended.

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

HelioHost Username: dwowgames Main domain: dwowgames.helioho.st EMail:- (removed) Support :- (removed) web-email:- https://webmail.dwowgames.helioho.st i'm start using github pages and just wanted to backup my data kindly re activate my account for 4 to 5 days so that i can backup my data

Oh, that would explain it. An exclusion for the shared IP has been added. Please let us know if you need anything else.

Unsuspended.

Hello HelioHost Support, Yesterday my account was working fine, but today I cannot log in anymore. I always get the message "You have entered incorrect username or password", even though I am sure that my credentials are correct. I also received the message "More Information Needed", but I confirm that I am using my account in full compliance with your terms of service. Could you please help me reactivate my account? Here are my details: Username: gonkirua586 Email: (removed) Thank you very much for your help. Best regards, Steeven

i'm on starlink. depending on the location of their point of presence which is not fixed, i may look like i'm on a vpn...

Can you then reactivate my account? My username is wds657, thanks

Main domain changed and new domain added. it can take up to 2 hours for the new domains to start working.

Account juris has been unsuspended. It may take a little while to work again. The other account you matched with says it originated in Poland. Were you on a VPN? VPNs will trigger this because many users share a limited number of exit IPs.

Hi, good day, May you please add "1stop.website" as the main domain and "notedbyree.com" as an addon domain? regards S Hossen

I've escalated this request to Wolstech's attention who can set this up for you when he has time. 🙂 He'll update this thread once it's all ready to go for you.

You've also created a request here: https://helionet.org/index/topic/65533-regarding-domain-add-remove/ Please note that creating duplicate requests can lead to delays in responses to you. Please see here for more details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

You've also created a request here: https://helionet.org/index/topic/65534-regarding-domain-add-remove/ Please note that creating duplicate requests can lead to delays in responses to you. Please see here for more details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

We request a Lily account

username is prabhatyadav2003 please kindly all my existing domains & files for my account & just let me know can I add a custom domain "prabhatyadav.com.np" or not?

username is prabhatyadav2003 please kindly all my existing domains & files for my account & just let me know can I add a custom domain "prabhatyadav.com.np" or not?

hi everyone, i received yesterday a mail saying that i may have violated the terms of service because: ● Multiple family members creating an account from the same internet connection. ● Logging in from a school internet connection where another student also has an account. ● Logging in from a work internet connection where a coworker also has an account. ● Maintaining an account for someone else. can you give me more information about it? i connect only from home. i have had only one account for years and it is barely used lol. i live alone so nobody could have created an account or use my connection to create an account. and i am not obviously maintaining an account for someone else. can you please confirm that i have no issue with my account? thanks!

You're very welcome! 🙂 Please let us know if we can help with anything else!