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Hi @wolstech, thank you for your quick response and for unsuspending the account. Unfortunately, it seems the account has been suspended again. I’m unable to access it as of now. Could you please check again and let me know what might be causing this repeated suspension? Thanks in advance for your help! Best regards, pokemonwawi

Dear Helio Support Team, My name is pokemonwawi, and I am writing to kindly request a review of my account, which appears to have been blocked. I am unsure of the exact reason for the block, but I want to assure you that I never intended to violate any rules or guidelines. If there was a misunderstanding or mistake on my part, I sincerely apologize. I value being part of the Helio community and would greatly appreciate the opportunity to clarify the situation or take any necessary steps to restore my access. For your reference, my partner’s account is lorcanawawi. Thank you very much for your time and assistance. I look forward to your response.

Domain added. it can take up to 2 hours to start working.

Let's see what Krydos says. Usually we don't downgrade modules, but in this case it sounds like the newer versions are useless due to how we implement Flask...

Username: hhfn Please add secure.hhfn.org.bd Regards, MD Shifat Bin Siddique

1. My account username: debxylen 2. Server: Tommy 3. Python version: 3.12 4. I need that the pydantic module be downgraded to <2 because mod_wsgi on Apache runs Flask apps in subinterpreters, and PyO3 doesn't support that. Thus it is essential to downgrade to pydantic v1.x which doesn't use PyO3

Your account is suspended because we have reason to believe you are affiliated with (or reside in) the country of Syria. US Federal regulations prohibit HelioHost from offering services to users affiliated with Syria.

VPS66 is having trouble sending/receiving emails. My friend told me that the PTR record I requested should be the only one present since there is one more. Another friend of mine said that the first PTR record is for businesses and should not be removed. Is it possible to remove the first PTR record on my VPS?

The forum Report button is not to be used to try to get quicker attention on your posts, it is to Report forum infractions. All helpers are unpaid volunteers who donate their time to assist others. Pinging all of us with a false forum Report is disrespectful to our time and spams everyone for no good reason. For support response timelines (SLAs and ETAs), see: https://wiki.helionet.org/ETA For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Your query will be dealt with under the other post you created for the same reason. Please ensure you check there for updates: https://helionet.org/index/topic/64524-suspicious-login-detected/#comment-290135 Locking this duplicate request.

Dear Support Team, I recently received a notification that my account has been suspended. I have reviewed the Terms of Service, and I believe this action may have been taken in error. To the best of my knowledge, I have not engaged in any activity that would violate your platform’s rules or policies. If there was any misunderstanding or if my actions were misinterpreted, I sincerely apologize and would appreciate the opportunity to clarify the situation. I kindly request that you review my case and consider lifting the suspension on my account. If there is any further information or action required from my side, please do let me know—I am more than willing to cooperate fully to resolve this matter. Thank you for your attention and understanding

Neither account in this group is named “see”. Do you want coqco or xjtu?

Please feel free to close or deactivate any other associated accounts. I assure you that going forward, I will strictly use only this one account(see) in full compliance with your policies.

Hello I have again this Message, my wife is using One Account too. Maybe this is the reason ?

OK thank you

Account zz has been unsuspended. It may take a few minutes to work again.

I only have this one account. I don't know why you think I have multiple accounts. I only need this one account.

Domain added. it can take up to 2 hours to start working.

Add a domain:zzdsa.com

No problem

Thank you both or the reverse DNS and the rebuild!

No thank you. Didn't realize how memory intensive that would be. Thanks for the heads up.

WSGI restart access uses at a minimum 260 GB memory per day, so you're looking at a bill of $1.91 per month or more. Are you sure you want to proceed? If you want to enable WSGI restart access for a few days or a week that is fine too, and then we can remove it so your bill goes back down to $1 per month.

The rebuild has started and you will get an email once it has finished. this rebuild is free, but if you need another rebuild prior to 2025-06-22 it will cost $1.

The rebuild has started. you will get an email once it is finished. this rebuild is free, but if you need another rebuild prior to 2025-06-22 it will cost $1.