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There is no exception for tabbygarf.club. The reason it doesn't get disabled is because you have your MX record set to tommy.heliohost.org. It looks like the new domain doesn't have an MX record yet, so it would get disabled unless you fix that.

Domain added. I assume for the exception you're referring to having it excluded from the domain cleanup so you can use it for MX but not host it here otherwise. Krydos can assist with that part (I want to say that cleanup process can detect the MX being set to tommy and automatically ignore it, but not sure on that...).

Not sure if I am at the right section of the customer support to report this but just made a donation Transaction ID: 34611125JC9001140 Does my files automatically get back to Morty or do I have to request it? I did receive the notification to increase my donation but it slipped my mind until now. Thanks Duuuhhhh... just received the email about account moving to new server. Guess that solves the above.... Suhorrrrry....

Hi, I would like to add domain miaou.vip to my "bulletin" heliohost account and have the same exception that was setup to tabbygarf.club so i can use it for emails. (have it not turn offline every 48h or so because i dont have any files hosted in the folder or whatever) Thank you!

thanks a lot

Unsuspended. Tommy accounts still have the 30 day login requirement. If you want to avoid that, you need a Morty account instead. Morty accounts are exempt from activity requirements, but they have a recurring charge just to exist ($1/month) in its place. They're also immune to load suspensions, but there's usage fees if you cause excessive load instead (Morty accounts include 200GB memory/10k CPU per day in the base $1/month charge, so if your site never exceeds those, you'll never pay usage fees).

Of course, this account is the paid one, and the other is the free version — so logically, I’m keeping the paid account. Also, I have a question: will the paid account remain active even if there’s no activity for 30 days, unlike the free one which gets disabled?

this account username : benyaminayoucef

The domains pixelverse.helioho.st and lab18bke.dpdns.org have been added. Please be sure to configure DNS for the lab18bke.dpdns.org domain. They can take several hours to start working.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Sure. The second account has been approved and whitelisted. Please let us know if you need anything else.

Hello, i'd like to add the domain heraldsofruin.net to my account. Thank you!

Thank you Wolstech Yes, i'd like to keep my personal site separated since there will be multiple people involved in the future.

Username: lab18bke I want to add the domains: lab18bke.dpdns.org and get a free HelioHost domain (forgot the .he stuff) but the prefix should be pixelverse.helio stuff. Thanks.

You're actually suspended for having more than one account, not for the content on the account. Users are only allowed to have one account. Which account do you want to keep?

What is the reason for needing a second account instead of just adding a second domain to your existing account? Will someone else be maintaining the site you're migrating that you don't want having access to your personal site? If you're the only one who will be maintaining this, adding a domain would be a better way to handle it. (I did cancel the pending suspension for your personal account by the way, just need to get the second account figured out )

Should be fixed. /tmp was full on Morty due to 3.7GB of passenger error logs clogging it up.

That error is usually on our side and is usually caused by /tmp being full... thanks for reporting it, we'll look into it and get it cleaned up.

Dear HelioHost Support Team, Thank you for reviewing my case. I would like to provide additional information regarding my website (https://ayaatsclothi.helioho.st/) to clarify its intended use and assure you of my good intentions. The website is part of a small e-commerce project. It allows users to place orders, and the order details are sent via email to the site administrator. Additionally, the admin can receive order and user interaction notifications through a connected Telegram bot, which helps manage and respond to customer requests efficiently. There is no misuse or violation of your terms involved. I plan to use the site solely for legitimate e-commerce purposes and communication with customers through secure and transparent means. I appreciate your support and hope you will consider restoring my hosting account. Sincerely, Benyamina Youcef Username: benyaminayoucef Email: benyaminayoucef2005@gmail.com My LinkedIn: https://www.linkedin.com/in/youcef-benyamina

Hello, I can not login to heliohost dashboard. Also I see nodeJs website not working. And database of other websites also not functioning. (Can't login to my sites) Username: hhfn Regards, MD Shifat Bin Siddique

Dear HelioHost Support Team, Thank you for reviewing my case. I would like to provide additional information regarding my website (https://ayaatsclothi.helioho.st/) to clarify its intended use and assure you of my good intentions. The website is part of a small e-commerce project. It allows users to place orders, and the order details are sent via email to the site administrator. Additionally, the admin can receive order and user interaction notifications through a connected Telegram bot, which helps manage and respond to customer requests efficiently. There is no misuse or violation of your terms involved. I plan to use the site solely for legitimate e-commerce purposes and communication with customers through secure and transparent means. I appreciate your support and hope you will consider restoring my hosting account. Sincerely, Benyamina Youcef Username: benyaminayoucef Email: benyaminayoucef2005@gmail.com My LinkedIn: https://www.linkedin.com/in/youcef-benyamina

Hi My username is thepottervault Can you please add the following domains to my account/site thepottervault.com thepottervault.co.uk Thanks very much Matt

Apparently it seems to be a problem related to the database that goes to write to the temporary folder /tmp, and it fails so the entire database of the server is down, same thing when I try to access from heliohost directly, which tells me that the credentials are incorrect, and I hope it is a problem related to the database and not that you have suspended my account, also because you would have no reason to terminate it, if not for the accesses from giuliodinatale2006@icloud.com and lombardonicolo49@gmail.com with the same ip address, but it is because my friend is developing my website and we are also together at the moment

Hi, the website isn't working. The main website's HTML page works, but when I log in to Easy Appointments, which I installed on the server, it gives me an error 500. I tried logging in to Plesk My friend, who also installed Easy Appointments on his server, has the same problem. He asked me to try it before installing it on mine, but he can't log in to his control panel either. and I have this problem: Server Error 500 Plesk\Exception\Database DB query failed: "DESCRIBE `sessions`" Error: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/tmp/#sql-temptable-3e7de7-bce74-10cac.MAI' (Errcode: 28 "No space left on device"), query was: DESCRIBE `sessions` Type Plesk\Exception\Database Message DB query failed: "DESCRIBE `sessions`" Error: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/tmp/#sql-temptable-3e7de7-bce74-10cac.MAI' (Errcode: 28 "No space left on device"), query was: DESCRIBE `sessions` File Mysql.php Line 68 You may be able to resolve the issue automatically using Repair Kit. If you are the server administrator, try resolving the issue using our troubleshooting tool, Repair Kit. Open Repair Kit You will be asked to enter the Plesk administrator password.

Thanks for the additional details. This support request is being escalated to our root admins for their consideration.