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It looks like you paid $19 for $24 Morty prepaid balance. This isn't a subscription. It's just a one-time payment, so there is no billing zipcode or any billing information at all really saved. $24 balance at $1 per month generally lasts people 2 years, but if you have any memory or CPU overages it could shorten the time. You can add to your prepaid balance at any time if you want, but right now your estimated expiration date is 2027-09-21. We'll email you once a month to keep you updated on how your balance is being used. If your balance goes all the way to zero we'll email you one last time to ask you if you want to increase your prepaid balance, and if we don't hear from you your account gets moved to Tommy, and will then require logins every 30 days to stay active. If you fail to login the account is archived, and you can renew it at any time through our website. TLDR: You didn't signup for a subscription.

Stripe I think Krydos has to cancel it and then just have you create a new new subscription. That platform is relatively new for us, so integration for stripe on our end is decidedly lacking... Escalating to see if Krydos can handle this for you.

Okay, thank you. I believe I paid with Stripe via your website, but no option was given to login or signup, as I do not have an account. Usually most services have some kind of link the their Stripe or PayPal billing page, where items can be updated.

Remote access enabled. host=64.62.151.106 port=5432 user=blasco86_tstsite dbname=blasco86_tstsite_db password=<set in Plesk> It looks like you picked the Johnny plan, which doesn't have SSH. If you need SSH you will have to choose a VPS plan instead which can be found at https://heliohost.org/vps/

Remote access enabled. host=65.19.154.94 port=5432 user=victord1_nutrilink_app dbname=victord1_nutrilink password=<set in Plesk>

Domains added. They can take up to 2 hours to function. Also, I noticed you're using Cloudflare. If you haven't already done so, be sure to update your A and AAAA records, as the IP addresses changed when the account moved to Morty.

I changed my Heliohost domain to "brunotech.helioho.st". It's better... Now, we can proceed with it. Current Domain: brunotech.helioho.st Subdomains to be added: cdn, m3u New domain to add: playersdb.app Subdomains to be added: cdn, api, collab, dev

Krydos can do this for you

Krydos can do this for you

Hello HelioHost team, Could you please enable remote PostgreSQL access for my account? Username: blasco86 Server: Johnny Database name: blasco86_tstsite_db Database user: blasco86_tstsite My ISP provides a dynamic IP, so I would like to request access for the following IP range: 85.251.197.x If possible, could you also enable SSH access for my account? That way, I can connect securely using an SSH tunnel if my IP changes outside this range. This is for development purposes using pgAdmin 4 from my local computer. Thank you very much for your help!

SSH isn't allowed for security reasons. if you need SSH access, then you will need to purchase a VPS.

Username: blasco86, Server: Johnny, Main domain: tstsite.helioho.st Hello, could you please enable SSH access for my account? Username: blasco86 Server: Johnny Reason: I?d like to connect via PuTTY for development. Thank you!

Hello, could you please enable SSH access for my account? Username: blasco86 Server: Johnny Reason: I’d like to connect via PuTTY for development. Thank you!

I've checked with the rest of the staff and because we're switching the main domain to be an addon domain, it's best to do a full account reset so the domain switching doesn't break anything on your account. I've now reset your account, and you should receive an email shortly so you can take the next steps to recreate it. Please make sure to enter the domain you want as your new main domain. Once the account has been recreated, let us know and we can then add the other addon domains and the subdomains you wanted. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Yeah, your account definitely didn't reactivate correctly. This happens sometimes on Johnny due to high load and the number of accounts. I manually reactivated it. Is everything working now?

Hello guys! Hope you're good! I would like to enable access to my Postgress database. Here's some information you may need: DB name: victord1_nutrilink User: victord1_nutrilink_app Thanks in advance for your help.

That account isn't suspended on my end. I'm not sure why it's suddenly showing an inactivity page, it was renewed back on September 17. Let's have Krydos take a look.

Information about the account: a. HelioHost username: msbsurfi b. Server: Johnny c. HelioHost main domain: msbsurfi.helioho.st Hello, my account is suspended and it can not be renewed. Also I have renewed it 20 days ago, so it may not be suspended due to inactivity. Regards, MD Shifat Bin Siddique

For PayPal: once you login, click on your profile in the upper right hand corner > Account Settings. Click on "Money, banks and cards". There you can update your billing preferences. Not sure about Stripe, but I'm sure it's not too different.

Thank you for the quick reply. I’m clearly not looking in the right area of where to update my card information via PayPal/Stripe then. Can I ask where it’s located or a link? In my Dashboard, I looked in “Billing for your Account,” but it’s not there. Thank you again.

Backup done and downloaded. We can proceed with domain changes!

Removing the current main domain would delete all the content in it. We could re-add it as an addon domain, but you'd need to re-upload your content. I'd recommend you make an account backup, and download it to your local computer first: https://wiki.helionet.org/Account_Backups#Making_Your_Own_Manual_Account_Backup Then we can make the domain changes for you, and you can then rebuild the new domain with the backed up files. Please let us know once you've made the backup and downloaded it.

Hi, KazVee. Thanks for answer! Yes... I don't know if I can keep brunomanoelfb.helioho.st, but if so, I would like to keep with it, but transfer all my current content from playersdb.brunomanoelfb.helioho.st to playersdb.app. Is it possible? I've upgraded today to Morty plan, so I don't know if we can transfer before recommended 6 hours, anyway...

You didn't say anything "wrong" like rude or anything so please don't worry about that, and your English is great! 🙂 I can't speak for others but this part of your request wasn't clear to me so I skipped it for someone else who might understand it better: "Old playersdb.brunomanoelfb.helioho.st will become the main page (playersdb.app), so, please, delete playersdb subdomain". Do you mean you want to make playersdb.app the new main domain?

Hi. Is there any problem with my request? I saw other people requests were answered... Did I ask something wrong? If so, let me know. English is not my primary language and I try to not use translator. 😅 Sorry for something and thanks in advance.