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You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is this the account you wish to keep?

I hope you are doing well. I am writing to request the unsuspension of my hosting account associated with email mannporiya27+tech@protonmail.com . I recently discovered that my account has been suspended, but I have not received any specific information regarding the reason. I would appreciate it if you could provide details about the issue so I can address it promptly and ensure compliance with your terms of service. Please let me know the necessary steps to resolve this matter and have my account reinstated. I value your service and look forward to your guidance in resolving the issue. Thank you for your time and support.

Can someone please change my main domain? I have a custom one. Already pointed to heliohost nameservers. Account: francodn Domain: sitedofranco.com

a. your HelioHost username: lzban8 b. the server your account is on: Johnny c. your HelioHost main domain: http://lzban8.helioho.st/

Please do not make multiple threads for the same question. Your account has not been incorrectly suspended, it was suspended for breaking the rules about High Server Usage Since you have created another thread here for the issue, updates will be provided there: https://helionet.org/index/topic/64331-suspended-lzban8/ HelioHost is run by volunteers who contribute their free time and creating duplicate requests for the same issue can result in unnecessary duplication of volunteer effort and delay responses to you, as well as to others who need help. Please review our 'Where do I ask for Help?' page, which explains: Wherever you prefer to ask for help, please ask your question in one place only. HelioHost is run by volunteers who contribute their free time, and some are more active on certain platforms than others. Posting the same question across multiple platforms (like Discord, the HelioNet Forum, or email) or creating duplicate requests on the same platform for the same issue can result in unnecessary duplication of volunteer effort and delay responses to you, as well as to others who need help.

why my account is suspended

您好，亲爱的管理员，我不知道为什么我的帐户被错误地暂停了。我查看了服务条款，没有发现我违反了任何规则。

thank you!!

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache The files for the subdomain need go inside the folder with the same name as he subdomain. Only the main domain will have a folder named httpdocs.

Yes it's working on my system. See: https://www.loom.com/share/8521882fcaba4207aaefd391df6d0057?sid=5a6e990e-222c-4d10-a347-992d744c6b3a

Hi wolstech & friends, How are you guys, I hope you'll OK! Anyway, I would like to request to add a subdomain to my site. the subdomain would be named as "sandbox". And just an additional question, where should I put the files of the subdomain, would it be on the httpdocs too? P.S. my hosting username is b0chard. Regards, bochard

Done.

[Sat May 03 21:21:51.923615 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/home/shahzaib.heliohost.us/httpdocs/flasktest/myapp.py", line 30, in get_rates [Sat May 03 21:21:51.923626 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] execution_time = fetch_and_store_rates() [Sat May 03 21:21:51.923636 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923646 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/home/shahzaib.heliohost.us/httpdocs/flasktest/services/rates_service.py", line 80, in fetch_and_store_rates [Sat May 03 21:21:51.923657 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] engine = create_engine( [Sat May 03 21:21:51.923667 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923722 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "<string>", line 2, in create_engine [Sat May 03 21:21:51.923734 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/usr/local/python3.12/lib/python3.12/site-packages/sqlalchemy/util/deprecations.py", line 281, in warned [Sat May 03 21:21:51.923746 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] return fn(*args, **kwargs) # type: ignore[no-any-return] [Sat May 03 21:21:51.923756 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923767 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/usr/local/python3.12/lib/python3.12/site-packages/sqlalchemy/engine/create.py", line 549, in create_engine [Sat May 03 21:21:51.923778 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] u = _url.make_url(url) [Sat May 03 21:21:51.923797 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923808 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/usr/local/python3.12/lib/python3.12/site-packages/sqlalchemy/engine/url.py", line 856, in make_url [Sat May 03 21:21:51.923819 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] return _parse_url(name_or_url) [Sat May 03 21:21:51.923829 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923840 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] File "/usr/local/python3.12/lib/python3.12/site-packages/sqlalchemy/engine/url.py", line 917, in _parse_url [Sat May 03 21:21:51.923850 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] components["port"] = int(components["port"]) [Sat May 03 21:21:51.923861 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ^^^^^^^^^^^^^^^^^^^^^^^ [Sat May 03 21:21:51.923871 2025] [wsgi:error] [pid 4025084:tid 4025112] [remote 0:0:0:0] ValueError: invalid literal for int() with base 10: 'None' Have you tested this on your home PC at all?

Just make the papale.my.id and plj.my.id have different httpdocs directories

Issue #1 is worth more like one of those Sushi Roll things. You ever have one of those? It's like a burrito from Taco Hell. only, it costs about as much as if you ordered burritos for the team. office. cubical. so, #1 get's that. that other things just like. i say not even a snickers. i guess. i been waitin. HAHAHA! that's right. laugh it up, pally (talks to self) EDIT - verified - > composer dump-autoload executed successfully (at least didn't report error)

I have the "demo app" here: Edit: sorry folks. i know i messed with this when i first came on in Feb. I can't remember details or where notes may be (at this time). I recall getting this error ("the slightly uncommon perhaps VPS-usually type error i'd mentioned) ``` Warning: opendir(): open_basedir restriction in effect. ``` I think that's more the issue, vs the template thing. but i don't think i have the template thing correct either. thank you!

If you enable Node through Plesk and let Passenger handle it, the server should start it when needed and kill it when it has no traffic. This only works for apps that receive HTTP traffic though. Passenger launches the app when the traffic comes in, and kills it after a period of inactivity. If you start it manually with npm run start or similar, you have to contact support and ask for your processes to be killed. There is no way to kill a manually started node process, and as a result, our typical recommendation is to never start a node process manually. We do offer VPS service with full SSH root access if you want total control over the app: https://heliohost.org/vps/ Those start at $4/month and come as an empty linux VM. You'll need to install node and anything else you need.

I'll guess you didn't read the instructions for that test completely... By "real email", we mean an actual message you've sent someone, with a body and subject. You sent an empty email... -2.344 EMPTY_MESSAGE Message appears to have no textual parts and no Subject: text -1.767 MISSING_SUBJECT Missing Subject: header Add a subject to your message! -1.985 PYZOR_CHECK Similar message reported on Pyzor (https://www.pyzor.org) https://pyzor.readthedocs.io/en/latest/ Please test a real content, test Newsletters will always be flagged by Pyzor Adjust your message or request whitelisting (https://www.pyzor.org)

wish to serve .phtml Hestia forum topic relevant(1) as necessary for an application i want to run. it's super basic why it's .phtml -- just for server-side logic. kind of like laravel.blade.php or whatever, just the actual extension is diff. it's not super uncommon, but i don't have any php.ini directives set to accomodate. (1) - followed these steps (i think. rem i have brain damage, so this is a bit more complicated than i'm used to and doing steps i'm unfamiliar with [ vs. the so-called motor-memory stuff i can just do without reason! haha ]) but failed. Perhaps i didn't run that command line admin script. i could REALLY use a hodling hand. my hand held. what the schwaw ever can someoine please help me with this directly? Please have a look at this as it's been a while i've been messing with it to no avail. I may not have addressed this with you guys yet however as it seems an issue i should be able to handle. however, it's crtically become time i'm able to actually be productive with it. i have only ever experienced this problem (so far) with the VPS config when I get the following: Warning: opendir(): open_basedir restriction in effect. SERVER CONF ISSUE (allow php to do the readdri thing i suppose. i realize but it's i promise its not doingn any nefarious business!) ideally 2 col table here! haha. the Warning: opendir() -- that's a PHP error output (like we've seen and know so well. Like Old Gregg!) HORZONTAL LINE [that gddm smokin that vaporizor then what do i accomplish - whatswrongwithyou! ] this being the right col/ separate iissue, which is more like Curly Jefferson. maybe ya'll are in process of working on it. ISSUE TWO - sort of server conf issue. much less expensive however. this one is more like the cost of a fireball. or i dont think it's even worth a snickers. thank you! P.S. When I first "signed-on" so to speak (became a member), I was offered a second subdomain (i think that was the offer? - where my takeaway was e.g vps112.heliohost.us or guitarguy.heliohost.us or whatever). it would be super awesome if i could get that. as i'm experimenting w/ Python stuff and i see it's preferable to have in the root of web public_html domain part. blah blah. You're awesome! 🤟

Secondly, I don't know why I'm getting 500 error.

https://www.mail-tester.com/test-eymxn1ls1

Hello, Could you please guide me on how to run a FastAPI server on shared hosting? Previously, I used uvicorn to run it locally, but since I don’t have root access on this shared hosting environment, I’m unsure how to proceed. I’ve already uploaded a folder named "app" that contains my FastAPI code. Thank you!

Thanks

We looked into this further and found that the command `npm run start` was run: | sum(mem) | sum(cpu) | process | +----------+----------+-------------------------------------------------+ | 24064 | 0.00 | /usr/bin/hostnamectl --transient | | 1602836 | 2.30 | Passenger NodeApp: /home/gantelya111.helioho.st | | 36087868 | 0.90 | npm run start:bootstrap | | 45013376 | 1.60 | node --max-old-space-size=460 bootstrap-node.js | | 56514848 | 2.70 | npm run start | | 70923448 | 4.30 | node bootstrap-node.js | The `npm run start` command is not part of the Node guidance page I'd sent you after the 1st unsuspension, so it may be that you did not read the guide. The Node.js Wiki page offers steps to ensure that your Node apps run on Passenger, which is a service on Plesk that helps to reduce Node's memory usage. Running commands that never exit (like `npm run start`) use a LOT more memory. If you need to continue using this command, and so much memory, we'd recommend you upgrade your account to the Morty server. Please make sure to review the Moving Your Account page for more details on the process, and make sure to backup your account before any account move. Once you're ready to move your account, you can begin the automated process from the Dashboard page for account moves. In the meantime, your account has been unsuspended. If you decide to keep your account on the Tommy server, we would strongly recommend checking the Node guidance page linked above, and making sure your app uses Passenger. Please fix the issue quickly since without any code changes, another suspension is likely. Please also be aware of the Three-Strike Policy section of our Suspension Policy.

DKIM, SPF, and DMARC have been set up for the domain theopengamer.com. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.