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It looks like you picked Ubuntu 26 which is very new, and hasn't been tested very thoroughly yet. It looks like there was a system error creating Ubuntu 26 VPS which was causing the wrong username to get created on the VPS. Thanks for helping us debug the newest OS. We'll get it fixed as soon as possible.

Hey Krydos, didn't consider that, I'll give it a shot with WinSCP and see if it'll accept the files. Thanks for the suggestion!

Why not upload large files via SFTP?

Remote access enabled. host=65.19.154.90 port=5432 user=russwell_app dbname=russwell_reddit password=<set in Plesk>

Hello! Sorry for the delay in replying, it seems this post was missed accidentally. We try to respond within 24 hours but this can vary depending on if we get busy with work/school/family. Next time, if it's more than 24 hours since you posted asking for help, please feel free to bump the request so it doesn't accidentally get overlooked. As for the request to suspend the other account: You're a longtime user and we've got no reason to suspect you're not being truthful. However, for security reasons we can't suspend Person 2's account when Person 1 asks us to, since we have no way of validating that Person 2 actually gave permission for the suspension. Your friend will have a forum account with the same username as their hosting account. Please have them create their own forum post to ask for the account to be suspended to preserve the account credits. Or, ask your friend to email us at support@heliohost.org from the same email address that's associated with their Morty account, asking us to suspend it. This will enable us to validate their identity and confirm they consent to the suspension of their account. Many thanks!

Can you access the wiki now?

Hello! Could you please try logging into your Tommy account again now, and let us know if you're still having trouble? I don't have a lot of details on what the issue was yet, but I've been able to login to my test account on Tommy right away. Once again, apologies for the inconvenience of the disruption in service.

Hello! Could you please try logging into your Tommy account again now, and let us know if you're still having trouble? I don't have a lot of details on what the issue was yet, but I've been able to login to my test account on Tommy right away. Once again, apologies for the inconvenience of the disruption in service.

Hello! Could you please try logging into your Tommy account again now, and let us know if you're still having trouble? I don't have a lot of details on what the issue was yet, but I've been able to login to my test account on Tommy right away. Once again, apologies for the inconvenience of the disruption in service.

Is it possible to change the port that gateway01.us-east-1.prod.aws.tidbcloud.com is listening on?

thank you !!!!

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please note, the root admins have also requested additional information from you: "What are you planning on using this account for?" in this thread: https://helionet.org/index/topic/68282-krydos-account-has-been-suspended/#findComment-303266 Please ensure you reply to them to minimize any delays in actioning your request. Thanks!

Hi, please add the domain " kuromaguro.localghost.org " to my account. Thank you.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Please note: All support requests should be in English. When asking for help from the unpaid volunteer staff, please ensure you ask in English since this is what all staff are fluent in. This expectation is listed in the Technical Documentation Wiki at: https://wiki.helionet.org/FAQ If you need to post in another language, we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/ Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Please note: All support requests should be in English. When asking for help from the unpaid volunteer staff, please ensure you ask in English since this is what all staff are fluent in. This expectation is listed in the Technical Documentation Wiki at: https://wiki.helionet.org/FAQ If you need to post in another language, we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/ Thanks!

Thank you so much KazVee! Even if those limits are...unrealistic, any sort of increase over the 10-25M limit would be appreciated. Cheers!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!