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Yes, it's working like charm now. Thanks a lot for quickest turnaround. Highly appreciated!!

yes, after using tommy.heliohost.org in the server name it's working fine now. Thanks a lot!!

Added.

Please change name of domain in my account to frozennodes.com and share dns records to update in cloudfare like A, AAAA, CNAME records.

That error can be either Apache restarting, or your app taking too long to respond (i.e. it's too heavy for the server and can't respond before it times out). If the issue doesn't go away, the usual solution is to fix your software or find different software. See https://wiki.helionet.org/504_Gateway_Timeout and https://wiki.helionet.org/502_Bad_Gateway

It's probably because you're using the IP address for the server name, causing the common names to not match. You need to use tommy.heliohost.org instead.

This support request is being escalated to our root admins for their consideration. In the meantime please have a look at our Wiki page about Dedicated IPs if you haven't already seen it, for pricing and payment options.

Hello, I have installed Plesk mobile app, however whenever I try to access the Mange in Plesk section, it shows me an error: "An invalid SSL certificate. Please cannot be opened by the mobile app". Please see the attached screenshot. Please suggest the solution for this.

Hello, I am running a python script and it needs a IP whitelisted by certain applications. Currently it is showing me this type of errors with different IP addresses when I run it at different time: ERROR - API error 401: {"error":{"code":"ip_not_whitelisted_for_api_key","context":{"client_ip":"2001:470:1:1ee::1002"}},"success":false}. Therefore, I need a dedicated and static IP address for my heliohost account. Username: piyushukani Please approve my request to get me a dedicated and static IP address so that I can continue working ony task using heliohost hosting. I am ready to pay the defined charges for this once my request is approved. Thanks in advance.

It has just changed from the previous to now 502 Bad Gateway

Error wont go away for 2days now

By configure DNS, we just mean that you need to set the name servers for the domain to work. You should use ns1.heliohost.org and ns2.heliohost.org.

pls where do i configure dns, and also, what is this hoting nameserver so i can point my domain to it

pls where do i configure dns, and also, what is this hoting nameserver so i can point my domain to it

Thank you so much. I really appreciate

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to start working.

I want to add a domain name to my hosting account. my username: samdav The domain I want to add ti named echelontix.com.ng. thank you

Oh, I see what happened after reading the console closer. It looks like some tests failed so it aborted. Does DBD::mysql work now?

Escalating...

We haven't heard from the other user that matched, so I've cancelled the pending suspension on your account. Shared networks are indeed a common cause of false detections for this...

Kindly provide access / enable the following perl modules to my environment DBD::mysql@4.052 DBD::MariaDB DBD::SQLite DBD::Pg DBD::ODBC DBD::DBM Details:- Username: ashwanibright server: Tommy

Hello HelioHost Team, Thank you for your message and for the great work you do in providing this service to the community. I would like to clarify that I have not violated the Terms of Service. I only have one active account and have not created or used any additional accounts, nor have I shared my account with anyone else. It’s possible that the alert was triggered due to a shared or public network I recently used to log in (such as from work or a university), which might have caused this misunderstanding. Please kindly review my case again, as I am confident that I comply with the Terms and do not have more than one account. Let me know if you need any additional information from me. Thank you for your time and attention. Best regards, Yolder

DBI seems to have installed. But not DBD::mysql below are Apache error logs AH01215: stderr from /home/quiz.heliohost.us/httpdocs/cgi-bin/welcome/welcome.pl: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (you may need to install the DBD::mysql module) (@INC contains: /usr/local/lib64/perl5/5.32 /usr/local/share/perl5/5.32 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at (eval 6) line 3., referer: https://tommy.heliohost.org/ AH01215: stderr from /home/quiz.heliohost.us/httpdocs/cgi-bin/welcome/welcome.pl: Perhaps the DBD::mysql perl module hasn't been fully installed,, referer: https://tommy.heliohost.org/ I tried doing the following on my local machine and it seemed working DBD::mysql@4.052 DBD::MariaDB cpanm --reinstall --notest DBD::mysql@4.052 cpanm DBD::MariaDB

Does it work now?

Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py