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xjtu

Are you aware that WSGI control access will use about 260 GB memory per day which will cause about 3 cents per day overage charges?

Hi, Could you please enable WSGI control access forhttps://livre.heliohost.us/livre on the Morty server? The username is azevedotales@outlook.com. Thanks!

Is it possible to revert the domain to just a base heliohost one? I don't honestly remember if it had one in the beginning or if it required a custom domain in order to set it up. I'm in the process of gradually shifting things over to a new site and would like to use the domain that I have here (and be able to connect to a different email provider). Is this possible? If not, perhaps I could use a subdomain? At the moment, Namecheap is showing that the nameservers are managed by Heliohost, so everything's a bit locked down. The domain is "thestreetartlist.com"

Domain added.

Domain added. it can take up to 2 hours to start working.

Por favor agregar el siguiente dominio a mi hosting betograf.cl mi usuario es b3t0r0ck de ante mano muchas gracias Please add the following domain to my hosting betograf.cl my user is b3t0r0ck Thank you very much in advance

Thank you to everyone who helped beta test our WSGI restart access for Flask and Django apps. We now have enough data from the testing to end the beta. We have determined that enabling WSGI restart access uses at a minimum 260 GB memory per day per domain. Obviously this is a death sentence for any Tommy or Johnny account, since you're only allowed to use 200 GB per day, so WSGI restart access is now a feature only available on Morty. We have gone through all of the accounts on Morty, Tommy, and Johnny and disabled the WSGI restart access so there are no surprise suspensions or surprise bills. If you're on Morty and your WSGI access was removed please feel free to re-request it. If you do request WSGI restart access on Morty for one domain be aware that you're probably looking at a bill of $1.91 or more per month as long as it is enabled. If you enable WSGI restart access on two Morty domains you'll probably end up paying about $5.86 per month. Being able to clear the server cache is definitely helpful for debugging your Flask or Django app, so if you want to enable WSGI restart access on Morty temporarily for debugging, and then disable it for the lower bill later, that is fine with us. Please be aware that we attempt to respond to all support requests as quickly as possible, usually within an hour or two, but occasionally it can take up to 24 hours to complete if it's a holiday, the middle of the night, we're all busy, etc. etc. 24 hours of WSGI restart access only costs about 3 cents though, so no need to panic.

See https://helionet.org/index/topic/64496-solved-reactivate-the-original-account-associated-with terhorsticloudcom/

This support request is being escalated to our VPS admins who will be able to assist you. 🙂

We don't downgrade modules because that is pretty much guaranteed to break someone else's site unless we know for certain that you're the only one who is using the module. Since the modules is already installed on Tommy that means someone is probably using the newer version. Here are your options: Move to a VPS where you have root access to install whatever version modules you want https://heliohost.org/vps/ Move to Morty where pydantic isn't currently installed so we know we won't break anyone's site by installing an old version. https://krydos3.heliohost.org/pyinfo/info3.12.py If you can use Python CGI instead of Flask we can set up a virtual environment for you using the old version.

Yep, just ask for a new domain in a new topic. You can ask for multiple at once if you want as well. You can have up to 10 domains on an account. If you need to exceed 10 domains, or you're insistent on having multiple accounts, you're welcome to buy a Morty account. Users are allowed to have as many Morty accounts as they want since they're a paid service.

I would like to have a second domain called disneywawi.helioho.st, if possible. My username is pokemonwawi.

Yes

Thank you for your help. So I Open a new ticket if I want a second Domain ?

See https://helionet.org/index/topic/64496-solved-reactivate-the-original-account-associated-with terhorsticloudcom/

First, stop creating posts every few hours. Support requests can take 24-48 hours for a response or longer (especially since it's a holiday weekend here in the USA). We're volunteers and not around all the time...we have real lives and are not paid to run HelioHost. Every time you make another post, you're moved to the back of the line for support./ We always work the oldest requests first since they've been waiting patiently the longest. If you continue to spam the forum, you may be banned from support. Second, you can't have an account for a family member because: You previously violated the multiple account policy. You didn't request and receive written permission in advance as required by the Terns of Service Data for the third account suggests a possible attempt to evade enforcement of the TOS by using a VPN. The account pokemonwawi has been unsuspended again. You can keep this account, and ONLY this account. DO NOT attempt to create any additional accounts, and DO NOT request the unsuspension of any other account. A third violation for multiple accounts may result in a permanent ban. Also, you do realize you can host more than one website on a single account right? If you want more domains, just ask. A single user can have up to 10 domains.

Hi @wolstech, thank you for your quick response and for unsuspending the account. Unfortunately, it seems the account has been suspended again. I’m unable to access it as of now. Could you please check again and let me know what might be causing this repeated suspension? Thanks in advance for your help! Best regards, pokemonwawi

Dear Helio Support Team, My name is pokemonwawi, and I am writing to kindly request a review of my account, which appears to have been blocked. I am unsure of the exact reason for the block, but I want to assure you that I never intended to violate any rules or guidelines. If there was a misunderstanding or mistake on my part, I sincerely apologize. I value being part of the Helio community and would greatly appreciate the opportunity to clarify the situation or take any necessary steps to restore my access. For your reference, my partner’s account is lorcanawawi. Thank you very much for your time and assistance. I look forward to your response.

Domain added. it can take up to 2 hours to start working.

Let's see what Krydos says. Usually we don't downgrade modules, but in this case it sounds like the newer versions are useless due to how we implement Flask...

Username: hhfn Please add secure.hhfn.org.bd Regards, MD Shifat Bin Siddique

1. My account username: debxylen 2. Server: Tommy 3. Python version: 3.12 4. I need that the pydantic module be downgraded to <2 because mod_wsgi on Apache runs Flask apps in subinterpreters, and PyO3 doesn't support that. Thus it is essential to downgrade to pydantic v1.x which doesn't use PyO3

Your account is suspended because we have reason to believe you are affiliated with (or reside in) the country of Syria. US Federal regulations prohibit HelioHost from offering services to users affiliated with Syria.

VPS66 is having trouble sending/receiving emails. My friend told me that the PTR record I requested should be the only one present since there is one more. Another friend of mine said that the first PTR record is for businesses and should not be removed. Is it possible to remove the first PTR record on my VPS?