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This support request is being escalated for the attention of our root admins who handle the PayPal account. Thank you for the suggestion. 🙂

Hello, I would like to review the Tommy (Previously used), Morty and VPS. I have no problem with Morty. But the speed of connection of VPS is sometimes annoying. I think the internet speed of the virtual server fluctuates (10Mbps or more to 100 kbps), I have tested that my connection is ok and can download/upload more MBs than the download speed from sites hosted in the VPS. Even when I was downloading the files, the other sites load much slowly. Is there any option to enhance the upload/download speed of the VPS. Or does storage type (SSD/HDD) causes slow transfer? I know it is a good practice to keep downloadable files in CDN buckets, but we don't want to take the hassle, and as we have enough storage in the server, we'd like to keep those files in the server. Is there any way to keep the speed constant? Regards, MD Shifat Bin Siddique

Thanks, I already set this option to "Allow remote connections from any host" and also tried "Allow remote connections from". Both did not work. I still get the error message: Code: $conn = new mysqli( "lsvcam.heliohost.us", "lsvcam_webcamLSVdbUser", "xxxxxx", "lsvcam_webcamData" ); if ($conn->connect_error) { die("❌ Verbindung fehlgeschlagen: " . $conn->connect_error); } else { echo "✅ Verbindung erfolgreich hergestellt!<br>"; }v In Plesk, my Database server is: Database server localhost:3306 (default for MariaDB, v10.5.27) Can I change that to "lsvcam.heliohost.us"?

Domain added. it can take up to 2 hours to start working.

Hello, I'm writing to propose a new payment method for HelioHost that would work in countries where direct PayPal and traditional card payments via PayPal are restricted. I have found that in my country, it is possible to purchase a PayPal balance card using a Visa or Mastercard. The recipient can then use this card to top up their PayPal balance. This method requires the recipient's PayPal account number or the email address associated with the account. I suggest that HelioHost accept this as a new payment method. Here is how it would work: A customer would be able to see HelioHost's PayPal account email or ID on a visible page. The customer would then purchase a PayPal balance card for the desired amount and provide it to HelioHost. HelioHost would then use the card to top up its PayPal account. Upon successful top-up, HelioHost would confirm payment completion. I believe this method would be a valuable option for customers in regions with payment limitations. Thank you for your consideration.

Hi, my username is freebeedee and the domain I want added is pennyporpurpose.org

Both SMTPmart and Brevo are good options, but they serve slightly different needs. SMTPmart is focused more on bulk email sending and is known for its simplicity and good delivery rates. Brevo (formerly Sendinblue) offers a full marketing platform with more features like automation and analytics, but it can be a bit complex for beginners.

Johnny doesn't support PostGIS because he's too old. Same with Tommy. Right now only Morty and VPS plans support PostGIS. If you'd like to make sure Morty can do what you need we can give you a week trial, and if everything works the way you want you can make a payment to stay on that server. We will be upgrading Tommy and Johnny to support PostGIS too, but it may be a few months out still.

Krydos can create postgis on it for you. Escalating.

server: johnny.heliohost.org Postgresql user: "camilogeo_admin" Postgresql database: "camilogeo_gis"

Creating the postgis extension is not something you can do yourself. Krydos has to do this for you. What is the name of the database that needs this extension?

And to give a more thorough idea of just how dumb this was, your actions caused nearly 3000 other websites across 988 other users to experience an outage.

Yep, that was pretty dumb.

I was testing how many users my website could handle using Locust. I set it to reach 10.000 users, since I didn't know what should be the max, and I thought 10k was small enough. Ran the test, got some errors, so I just closed the tab. I didn't know testing could do something this bad...

Odds are you’re probably sharing a network or a computer with someone else who has an account. Either way, since the other account is still suspended and we haven’t heard from the other user, you’ve been unsuspended. it may take a few minutes to work again.

Yeah, I'm curious what you have to say about this too.

Remote access enabled. host=64.62.151.106 port=5432 user=camilogeo_admin dbname=camilogeo_ppgcs password=<set in Plesk>

The nameservers to use are: ns1.heliohost.org and ns2.heliohost.org For other users who may search the forum and find this thread, DNS Record information (nameservers and A/AAAA records) is listed in our Wiki here: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains

what nameservers should i use?

Hey thanks so much

I received a message some days ago saying may be i have two accounts. I only have one account. My username: yasky Email: toonday247@gmail.com Domain: ojplanet.heliohost.us I don't have second account

Domain added. it can take up to 2 hours to start working.

hi can i add my domain to my free account. the domain is pabboo.com thanks james

You were suspended for your site getting hammered and causing almost 2 hours of downtime on Johnny. I'll escalate this to Krydos since he's the one that suspended you.