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I actually checked this user's DNS earlier, the records were there when i queried them, so it looks like be did set this up, and at minimum the SPF and DMARC were correct. DKIM was also set up, though I didn't verify that the key was correct. I'm not sure why these would be going to spam considering these settings are configured... might be a provider issue on the other end. If that's the case, the only thing you can do is simply mark the emails as "not spam". The provider should eventually figure out that they're not junk.

Krydos can check for you.

Have you tried resetting your password using this page? https://heliohost.org/reset/ Also, try logging in using this link instead of directly into plesk: https://heliohost.org/login/

Logins on Tommy are working fine for me, if you forgot your password then you can reset it at https://heliohost.org/reset/

This domain is using Cloudflare, so the user has to set up DKIM, SPF, and DMARC themselves. We can only set up email for people who use ns1.heliohost.org and ns2.heliohost.org

Fixed.

Hi , currently not able to login with my credentials. Could you please assist?

Oh and I can't seem to login to https://tommy.heliohost.org/login_up.php It says incorrect username password. But use cached credentials.

Hello, I received your email, and downloaded the backup. As expected and explained in the email, many files are missing. I want to double check if the directories below exist and not empty. - waken.helioho.st/t1/content/ - waken.helioho.st/jpnew/content/ If there are contents there, please attach them to me in zip here. Thank you.

Would you be able to point me to which processes were causing high CPU?

Great thanks, I ll investigate high CPU usage.

The server your account is on (Johnny) crashed 2 weeks ago. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for more information. Once the server is back up, we'll be able to look into the account creation issue, if it doesn't resolve on its own once the server is running again. Once more news is available about the Johnny rebuild, it wil be posted in the News section of the forum here: https://helionet.org/index/forum/1-news/

Hi, My HelioHost Johnny account has been stuck on ‘Account Creation In Progress’ for 2 days, showing 5% complete. I’ve cleared cache and tried multiple browsers, but it still does not move. Please check whether the account is stuck in provisioning. user: phink Thanks!

“Are Sieve vacation/autoreply emails DKIM signed for custom domains? My autoresponder mails fail DMARC.” normal mails are delivering successfully.

Your account was actually suspended for high CPU usage. I've unsuspended your account, but you'll need to either figure out a way to reduce your CPU usage or upgrade to Morty or a VPS.

This looks like you don't have DKIM/DMARC configured, which is something an administrator would need to setup for you.

Service Unavailable Hi , Got this error message on the website and also not able to logon to admin panel. Could please check ? The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

I am facing an issue where emails sent from my domain are being delivered to recipients’ spam/junk folders, mainly on Gmail and Yahoo. This is also happening when I reply to emails that I have already received from those recipients.

https://thirugns.helioho.st/blog/ still has the same issue

That domain has already been added.

Thank. you that was great.

Fixed. If you delete the document root folder, you'll break the domain. There are special permissions on those folders that you can't set yourself, so even if you recreate the folder, you still have to contact support to have the permissions fixed.

i have accidentally deleted my website folder urbanshed.in and after that i have copied again at same location but my webisite is not loading this is the error in attached screenshot.

The directory /var/www/html/files/c-cloud and all contents have been deleted. If you realize you need something that was inside there, or if I misunderstood what you wanted, I made a backup first and put it in /home/marcomessina/c-cloud.tar.gz for you.

Still one issue remains. Using SFTP I deleted the folder https://files.mm1.helioho.st/c-cloud/ if I http to https://files.mm1.helioho.st that folder is no longer visible, but if i use the complete explicit URL, the old files are still there. SFTP still sees them but if I try to delete the folder it refuses. How do I clear https://files.mm1.helioho.st/c-cloud/ permanently? Or could you? Thanks Marco