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I spent some time trying this out for myself and ran into the same error. I've escalated your thread so an administrator can look into this further.

I've escalated your thread so an administrator can do this for you.

Hey guys, I already have a forum account and I want to update my email. This new one was auto created, please delete it as it prevents the change.

i not have 2 account , only i have one account on johnny

Hello there. So I am trying to create a new local git repository for my website, ygo.helioho.st that is being hosted on Johnny. However, when I followed the instruction (on the plesk's git page) and ran git push, it failed with 404 error: fatal: repository 'https://ygo.helioho.st/plesk-git/comforting.git/' not found And on the server's log: After a while of research, I found a bug that is quite relate named EXTGIT-3. Nevertheless, it isn't really the case since I have already enabled nginx proxy mode. Please help me initialize the git repo. Thank you guys so much.

This support request is being escalated to our root admins who can set that up for you.

Hi, I'd like to request for a wiki account to be created. It was proposed on Discord that I could help out by writing a Rust section in the wiki on how to use and build Rust binaries for the web hosts (mainly for a Discord bot). Let me know if there was anything that you needed. Thanks.

Domain changed and should take effect in about an hour.

The domain thelema93.com.br has been added to your account.

If you don't want to switch your nameservers, you can create an A/AAAA record to the IP address of the HelioHost server your account is on (which can be found in Plesk).

My current domain is set to cht.killallchickens.org and I would like to change that to epicman212.heliohost.us I am not worried about any data loss(I have done nothing with it thus far). Thanks in advance!

My main domain has a bunch of DNS records under my default nameserver. I am wondering if I can host a Helio service under any subdomains without having to change my nameservers. Thanks in advance!

My idea is to use not only the web hosting forthelema93.com.br but also the webmail. In this case, I believe my request should be to associatethelema93.com.br as a new domain in my account, correct?

and a question with the host that I have www.colegiosantoangel.helioho.st I want to add it to Google Search Console to speed up indexing, from there it asks me to select the type of record either txt or cname to verify ownership of the domain, I would like to obtain that data only for that purpose the host does not give it to me, how can I obtain it?

Are you asking for thelema93.com.br to redirect to talesazoeto.heliohost.us?

You were suspended for creating multiple accounts, which is against our terms of service. Are there any circumstances that could explain why you were flagged for having multiple accounts?

Hi, Sorry to bother you again, but I need another favor. Could you add the domainthelema93.com.br totalesazoeto.heliohost.us?? Thanks so much!

i want to know why my account was suspended ?

WSGI control access has been enabled on the domain talesazoeto.heliohost.us. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/talesazoeto.heliohost.us/oeto/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Krydos can enable this for you

Hi, I’ve installed the Flask app attalesazoeto.heliohost.us/oeto.. Could you please enable the WSGI restart access? Thank you!

Still the same thing [Wed Apr 16 16:12:21.564404 2025] [wsgi:error] [pid 3963178:tid 3963190] [remote x.x.x.x:47984] raise OperationalError("MySQL Connection not available.") I have a connection monitoring script running. Try to trigger the error, or give me a URL I can refresh to see if I can cause the error to happen.

Error: 2025-04-16 16:12:21 Error 155.190.29.38 500 POST /bma/flask.wsgi/conteudo/cadastrar HTTP/1.0 https://talesaz.heliohost.us/bma/flask.wsgi/conteudo/cadastrar Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36 1000 Apache SSL/TLS access Refresh: 2025-04-16 16:16:38 Error 155.190.29.38 500 POST /bma/flask.wsgi/conteudo/cadastrar HTTP/1.0 https://talesaz.heliohost.us/bma/flask.wsgi/conteudo/cadastrar Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36 1000 Apache SSL/TLS access Refresh: 2025-04-16 16:16:42 Access 155.190.29.38 302 POST /bma/flask.wsgi/conteudo/cadastrar HTTP/1.0 https://talesaz.heliohost.us/bma/flask.wsgi/conteudo/cadastrar Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36 1.28 K Apache SSL/TLS access 2025-04-16 16:16:43 Access 155.190.29.38 200 GET /bma/flask.wsgi/conteudo HTTP/1.0 https://talesaz.heliohost.us/bma/flask.wsgi/conteudo/cadastrar Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36 21.2 K Apache SSL/TLS access 2025-04-16 16:16:44 Access 155.190.29.38 304 GET /bma/flask.wsgi/static/logo.png HTTP/1.0 https://talesaz.heliohost.us/bma/flask.wsgi/conteudo Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36 770 Apache SSL/TLS access

Oh gosh, the indentation, of course! I adjusted the code to make everything inline, and now it works for a much longer time without encountering the 500 error. SQLALCHEMY_ENGINE_OPTIONS = {'pool_size': 5, 'max_overflow': 2, 'pool_timeout': 20, 'pool_recycle': 280, 'connect_args': {'connect_timeout': 10}} However, could you please check what happened at this timestamp? 2025-04-16 16:12:21 Error 155.190.29.38 500 POST /bma/flask.wsgi/conteudo/cadastrar HTTP/1.0 https://talesaz.heliohost.us/bma/flask.wsgi/conteudo/cadastrar Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36 1000 Apache SSL/TLS access

One of the reasons I don't like Python very much [Wed Apr 16 15:13:59.541642 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] mod_wsgi (pid=3394794): Failed to exec Python script file '/home/talesaz.heliohost.us/httpdocs/bma/flask.wsgi'. [Wed Apr 16 15:13:59.541971 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] mod_wsgi (pid=3394794): Exception occurred processing WSGI script '/home/talesaz.heliohost.us/httpdocs/bma/flask.wsgi'. [Wed Apr 16 15:13:59.542404 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] Traceback (most recent call last): [Wed Apr 16 15:13:59.543014 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] File "/home/talesaz.heliohost.us/httpdocs/bma/flask.wsgi", line 9, in <module> [Wed Apr 16 15:13:59.543061 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] from run import app as application [Wed Apr 16 15:13:59.543106 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] File "/home/talesaz.heliohost.us/httpdocs/bma/run.py", line 1, in <module> [Wed Apr 16 15:13:59.543137 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] from app import app [Wed Apr 16 15:13:59.543179 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] File "/home/talesaz.heliohost.us/httpdocs/bma/app/__init__.py", line 6, in <module> [Wed Apr 16 15:13:59.543197 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] from config import Config # Importa o arquivo de configura\xc3\xa7\xc3\xa3o [Wed Apr 16 15:13:59.543208 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] ^^^^^^^^^^^^^^^^^^^^^^^^^ [Wed Apr 16 15:13:59.543271 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] File "/home/talesaz.heliohost.us/httpdocs/bma/config.py", line 5 [Wed Apr 16 15:13:59.543323 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] \tSQLALCHEMY_ENGINE_OPTIONS = { [Wed Apr 16 15:13:59.543380 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] ^ [Wed Apr 16 15:13:59.543423 2025] [wsgi:error] [pid 3394794:tid 3394834] [remote x.x.x.x:57302] TabError: inconsistent use of tabs and spaces in indentation