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Hi, Seems I didn't log in for a while... I like to create a new account, but on Morty this time. I was on Tommy. And I want to use a different username and email address this time. Before I do so, I would like to know if it is possible to get the 5000 MB storage space I had on Tommy. Or should I stick to Tommy for that? Kind Regards, Arjan Snijders

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Does your website use Flask or Django?

Yes, Brayan2005 is the one I want to keep, I have it with a www.colegiosantoangel.helioho.st And I think the duplicate accounts thing is a mistake, the only account I created was this one with my wife's to make this petition form, I actually need the Brayan2005 account I have it with school business in my region. I hope for a solution, thank you.

You do realize that python has no user interface in plesk, right? It just works. See https://wiki.helionet.org/Python and https://wiki.helionet.org/Python_Tutorial There's nothing to activate unless you need a virtual environment for stuff like custom module versions (which is what Krydos is talking about).

I have some ideas, a website that works with an external llm api, maybe a chat bot, I want to try a few things and let it running for a while, some quiet🙂

What are you planning on using the virtual environment for? Not sure how it got marked as solved. Maybe the solved button got clicked instead of the escalate.

It looks like it's solved but I can't find any python package in my account.

Account has been reset, you should receive an email to recreate it shortly.

Hello again, Yes, I have no chance to review anything and it was blocked again... Please, you can reset my account to prevent this account suspension from happening again, while I get time to find another alternative. Thanks. Best Regards,

Your account has been reset. You should receive an email to recreate your account shortly.

account: wapps Please reset my account.

Thank you for the information. Your account has been updated and unsuspended. It should work again in a few minutes.

here is my university email address lawrencearn.naval@cvsu.edu.ph

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support You were already answered here: https://helionet.org/index/topic/64729-suspended-account/#findComment-290900

Is there anything i can do to revive my account or i will need to create another? i need the hosting for my thesis website. I can make sure that the violation will never happen again. Thank you.

It's suspended for multiple accounts. It sounds like you're a university student since you mention doing your thesis. We've had many students from the Philippines use our service and have this happen because of the shared school network. Our service is very popular there. Do you happen to have a school/university email address we can attach to the account? If so, we can mark your account as education use and unsuspend you.

Is there anything i can do to revive my account or i will need to create another? i need the hosting for my thesis website. I can make sure that the violation will never happen again. Thank you.

Sorry for violating the terms, is there anyway to revive the account and i promise that will not doing it again

haha alright no i like to ask then read in case if something got changed but thank you for letting me know and no my social network as of now using 1C 1G with 10G Space haha as not went more then that i can see at lease 20% due to auto replays and auto notes comes in

Yes, social networks are fine. Like the signup page says https://heliohost.org/signup/ You can have short bursts of 100% CPU, but if it's just pegged at 100% for hours we're going to have to have a talk.

thank you.

ah yeah i use to use keyhelp on my dell servers when i use to self host others... am working on getting new servers maybe i can donate a few ur way then having u go thro with the issues in the past but am a true IT as well.. the ready i ask is that, idk if the VPS as limit when comes to CPU % load.. i use to limit my back in 2019 where if a user goes past more then 80% more then 3 hours it will shut down there server-- and then it will page me on my iPage script i made to send me text thro my pager i had - so then i go look into it when i get to my rack to see what they use.. so my firewall using cisco and using IDRAC network remtote with KVM slide... so just asking in case if there was any limit or what not... as my idea i was working with another guy that was brining back Kloxo - am working on the HyperVM with new theme and going to try yet again to make it where the mobile app can view then having blank page.. but yeah my short bio lmao but yeah i will check into the vps, if ur admin hits me up let me know on DC.. and i will close this when i know u got it.. and again Thank u

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is Brayan2005 the account you wish to keep?

I've added znight.work.gd to your account. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you need a subdomain added, please let us know the subdomain. You can have a maximum of 10 domains/subdomains/aliases on your account. For your VPS question 1, I'm not familar with those apps, so I've escalated this thread to our VPS Admins who can probably advise you better. 🙂 For your VPS question 2: Popular free control panels are Hestia and KeyHelp, most people seem to go with Hestia and it has a one-click installer for WordPress, if WP matters to you. They need to be installed on a brand new VPS, so once you purchase the VPS you can either install one of them yourself, or just let us know which one you want installed as part of your initial VPS purchase and setup.