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Yes i will be happy to do that. I will be soon donating too. Amazing work you guys do and i hope this will only grow. We people for the people together.

No problem. Glad you find our customer support to be high quality. We volunteer for HelioHost because we enjoy helping people, such as yourself. You may randomly receive an email asking you to rate our service soon. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend waiting for the the link to be emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!

Thanks for helping me out. This customer support is really speaking of quality. Thanks again. Josef

Remote access enabled. host=65.19.154.90 port=5432 user=fitulus_fitulus dbname=fitulus_availability password=<set in Plesk>

Use absolute paths to the files in the scripts instead of relative ones. Your home folder is at /home/weer.helioho.st/ so absolute paths would be in the form: /home/weer.helioho.st/httpdocs/filename.txt You can also make the path dynamic. This statement means "filename.txt in the same folder as the PHP file": dirname(__FILE__).'/filename.txt'

This support request is being escalated to our root admins.

Hi HelioHost team, I’d like to request remote access to my PostgreSQL database. Here are my details: HelioHost username: fitulus Database name: fitulus_availability Database user: fitulus_fitulus Domain: rideluxservices.com My current IP address: (removed) Port: 5432 I’d be grateful if you could add this IP to your pg_hba.conf file so I can connect using psql from my local machine. Thanks in advance. Josef

@marcodalcanto Also, try to limit the number of returned rows. Example select first_name, last_name from users limit 25;

I have a website where I need to save and load some local data, which is done by php scripts. I noticed the following: When I manually run my php scripts, e.g. by typing their file name in a web browser, files are read and written to the httpdocs folder When the scripts are called via a scheduled task, files are read and written to the home folder. I both use scheduled tasks and manual script runs. Does anyone know a practical way how to deal with this?

Domain name changed to worksyncpro.helioho.st. Also, if you want to still add worksync.helioho.st, a staff member can set that as an addon domain for you.

yes, thanks

My current domain name is soloriderxi (https://soloriderxi.helioho.st/) and I would like to change it to worksyncpro (https://worksyncpro.helioho.st/) or worksync (https://worksync.helioho.st/) please Thank you

Account has been reset and a new invite was sent to your email address.

yeah im ready to reset

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Admins can change domains for you, but to change your account username would require an account reset, so you can choose a new username during the recreation of your account. Resetting an account is destructive, and the entire account will be wiped. We recommend you create a backup and download a copy of the backup to your local machine before asking for a reset. Once you've made the backup and downloaded your files, please let us know when you're ready for the reset and we can start that for you.

I wanna change my username and domain

username: genrwork domain: iden3.genrwork.com

Dear HelioHost/Customer Service Team , I hope this email finds you well. I would like to request the addition of a new subdomain to my hosting account. My Main Domain: [https://hostel.helioho.st/] Desired Subdomain: [very-easy-manage.helioho.st] to host a separate project. Please let me know if this can be processed, and if there are any specific steps I need to take on my end after it's created (e.g., DNS propagation time, specific folder structures). My account username is: [acc.evram@gmail.com] Thank you for your time and assistance. Sincerely,

You're welcome! 🙂

Thank you for the fast reply and help. I will do what is needed, thanks.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi HelioHost Support, My username is fitulus and I’d like to add the domain rideluxservices.com to my hosting account. I understand domain editing isn't available in Plesk yet, so I'm requesting that your team add it manually. Thanks in advance for your help! Best regards, Jozef

Glad everything is working for you now. Thanks again for the 5 star review.