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Hello HelioHost Team, I would like to request the unsuspension of my HelioHost account. I accidentally created a second account using the email address kalairohith07@gmail.com. I was not aware that HelioHost allows only one account per person across Tommy and Johnny. I sincerely apologize for my mistake. I would like to keep this account (kalairohith07@gmail.com). If necessary, you may permanently remove my other HelioHost account. I kindly request that you review my account and consider restoring access to this account. Thank you for your time and understanding.

I cannot access plesk any more

Yes, you were also moved for the same reason.

please your support to include the TOMCAT9 JAVA 11 both should be avaibles in my services

I guess OP never responded because they realized all of their requested modules were already installed.

I was moved to Morty2 as well. Does that mean that I got flagged as well?

Your account was moved to Morty because we determined during a routine compliance audit that your account is being used to host a commercial website, which is not permitted on Tommy or Johnny due to our discounted Plesk licensing on those servers. From our terms of service: You should have received an email similar to the below, however because you were one of the first accounts moved, it's possible it moved before the email notification was in place. You'll need to prove the websites on your account do not belong to commercial businesses, start paying for Morty, or remove the commercial websites before the trial expires.

Good afternoon; Since early this morning, been having some issues with accessing my site at https://news.burken.com A couple of things I noticed and wondered if it had an impact: I've always logged in and accessed my account via tommy.heliohost. today I noticed I'm on morty2.heliohost. Did my subscription to tommy lapsed? I am able to access all my other sites except for the one mentioned above. I have looked at the log files but can't figure out what could be the issue. When testing the SSL, the DNS points to tommy and comes back unreachable or unverified. Any help on this would be appreciated. chrisohps Thank you.

Domain added. It can take up to 2 hours to start working.

Domain added. It can take up to 2 hours to start working.

I am interested in adding an additional domain to my new Morty account. The new domain will be: wxgnome.com Thanks.

Good day Please Could you assist with helping me to add the domain name www.durbantabletop.co.za to my account thank you Bradley

I've added the roferosstore domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I've also removed the bullsfitnessgym domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Good day, I am techjohnrel, and I would like to respectfully request to delete domain "bullsfitnessgym.heliohost.us" and add new domain "roferosstore.heliohost.us". I sincerely appreciate your consideration of my request. Thank you for your service. Respectfully, techjohnrel

Your account has been reset. You'll receive an email shortly with a link to start over with a new account. If you need anything from your old account, the data can be downloaded from https://heliohost.org/backup/ once the reset is complete.

Fixed missing DNS zone.

I recently reactivated my account, but I've noticed that my domain is currently inaccessible. When I try to load my site, I get a "This site can’t be reached" along with the error code DNS_PROBE_FINISHED_NXDOMAIN. Could you please help me resolve this issue? Thank you!

My username is vithul Can you please reset my account and remove all the domains from the system. I want to start over with a new project

Also be aware that support requests can take up to 24 hours. After 24 hours, then we encourage users to ask about the status of this request in case it was missed. However only waiting 13 hours and bumping the post with just "???" is considered spam and will push your request further down the list of being fulfilled.

Domain changed. The IP addresses needed for the A and AAAA record can be seen in Plesk. For email: For mail server (MX record) should be tommy.heliohost.org For SPF, use the value "v=spf1 include:tommy.heliohost.org ~all" For DKIM, you'll need to enable it in Plesk, and once enabled, hover over the ? symbol to see the records. They are unique to your account so we cannot provide them here. The domain can take up to 2 hours to function.

???

The IP address you are posting from is not blocked. What is the IP address you are referring to?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please, remove the addon domain clab.eu.org from my account.