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I still remember my password and when i enter my email and password, i get redirected to this page. Kindly help me to restore my account asap.

This support request is being escalated to our root admins.

Hello HelioHost Support, My account has been taken offline due to inactivity. I still remember my account password, but unfortunately, I no longer have access to the email address that was used to create this account. I would like to restore my account and regain access to my hosting services. Could you please guide me on how I can proceed without access to the original email? Account details: Email: vivek72005@gmail.com Server: Tommy I can verify my identity with the password or any other details required. Please help me restore my account. Thank you for your support.

You were suspended for going over the storage quota. a root admin can assist with this further. Escalating....

Dear support, I got this massage on plesk home page. Subscription was suspended. All your sites are not available. What I can do and how to get back my data and files. Thanks in advance Milos

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

My username is: kevin1001 Requesting to add domain: cloudxact.com thx~

Thanks, everything is working now.

Did you ever get a backup made? Are you ready to have Hestia installed?

Your account has been reset. Once the reset finishes, you'll receive an email with a link to set up a fresh account. Your account was well overdue for a reset anyway...it was a legacy cPanel transfer account, so the reset will not only fix your space issue from Node, it will also fix a lot of bugs The content of your old account will be available at https://heliohost.org/backup/ once the reset completes.

Plesk isn’t free and adds a substantial amount (I want to say ~$14/month, possibly more) to the cost of the VPS for the license. Also, I’m not even sure it would run on the limited memory of a mercury VPS. Most VPS users prefer something free like Hestia instead. Do you still want Plesk?

Here is your storage space usage: Backups 0 MB Emails 37.18 MB Files 2808.50 MB Trash 0 MB Logs 12.82 MB PSQL 0 MB MySQL 337.61 MB Total 3196.11 MB And here is a closer look at the Files category: 1.2G /home/hostmysiteplease.helioho.st/httpdocs 12K /home/hostmysiteplease.helioho.st/harlemtechnologies.com 263M /home/hostmysiteplease.helioho.st/conarim.com 225M /home/hostmysiteplease.helioho.st/dhamira.co.ke 87M /home/hostmysiteplease.helioho.st/waa.co.ke 12K /home/hostmysiteplease.helioho.st/nilijua.xyz 24K /home/hostmysiteplease.helioho.st/private 12K /home/hostmysiteplease.helioho.st/.composer 109M /home/hostmysiteplease.helioho.st/yourcompanysolutions.online 8.0K /home/hostmysiteplease.helioho.st/mwenendo.xyz 268M /home/hostmysiteplease.helioho.st/mvuke.cloud 4.0K /home/hostmysiteplease.helioho.st/node 0 /home/hostmysiteplease.helioho.st/wordpress-backups 0 /home/hostmysiteplease.helioho.st/.wp-cli 668M /home/hostmysiteplease.helioho.st/littlebosses.co.ke 8.0K /home/hostmysiteplease.helioho.st/.ssh I'm not seeing anything obvious to delete. Let us know what should be removed, or you can increase your storage space some more at https://heliohost.org/dashboard/storage/

This support request is being escalated to our root admins.

Hello, I would like to reset my account since I lost access because I exceeded the 1000MB limit. I think it happened because I didn’t consider that Node would install more files. I tried to access via FTP to delete unnecessary files, but the account is blocked. So, with no other option, please delete everything and I will start over. My username is: wds657.

Hello, I would like to request the setup of my Mercury VPS with Plesk installed. Please configure it with Ubuntu 22.04 LTS and enable MySQL/MariaDB for database usage. This VPS will be used to host a Capstone Project, so I will need a stable uptime and access to manage web files and databases through Plesk. Thank you!

I rebooted your VPS and it looks like SSH is working again. Let us know if you're still unable to login.

Yes, our service supports both. You can create the database and select PHP versions in Plesk.

i create new helionet host , can i use postgres and php

It seems I'm using more than the 3GB allocated Unsuspend so that I can delete content

A VPS admin will be able to look into it in the morning (i.e. in about eight to ten hours). It's likely that they'll be able to fix SSH for you.

Hi, I just lost ssh access to my VPS. Am running a coolify dashboard and lost ssh access after a recent update. Is there I can recycle the ssh service. Server is still active on web ports. Regards Louis

It looks like you never clicked the invite link to recreate your account, so I sent a new link. Let us know if you're having trouble recreating your account.

This database is a MariaDB database, not a PostgreSQL database. You can enable remote connections to MariaDB yourself through Plesk. If you truly want to use PostgreSQL you need to create a PostgreSQL database, not a MariaDB one and then let us know the database name and database username you want to have access.

My account is kangjoyeuse. Is there way to change composer path? when i choose it there is only one option

Domain added. it can take up to 2 hours to start working.