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Hi My username is thepottervault Can you please add the following domains to my account/site thepottervault.com thepottervault.co.uk Thanks very much Matt

Apparently it seems to be a problem related to the database that goes to write to the temporary folder /tmp, and it fails so the entire database of the server is down, same thing when I try to access from heliohost directly, which tells me that the credentials are incorrect, and I hope it is a problem related to the database and not that you have suspended my account, also because you would have no reason to terminate it, if not for the accesses from giuliodinatale2006@icloud.com and lombardonicolo49@gmail.com with the same ip address, but it is because my friend is developing my website and we are also together at the moment

Hi, the website isn't working. The main website's HTML page works, but when I log in to Easy Appointments, which I installed on the server, it gives me an error 500. I tried logging in to Plesk My friend, who also installed Easy Appointments on his server, has the same problem. He asked me to try it before installing it on mine, but he can't log in to his control panel either. and I have this problem: Server Error 500 Plesk\Exception\Database DB query failed: "DESCRIBE `sessions`" Error: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/tmp/#sql-temptable-3e7de7-bce74-10cac.MAI' (Errcode: 28 "No space left on device"), query was: DESCRIBE `sessions` Type Plesk\Exception\Database Message DB query failed: "DESCRIBE `sessions`" Error: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/tmp/#sql-temptable-3e7de7-bce74-10cac.MAI' (Errcode: 28 "No space left on device"), query was: DESCRIBE `sessions` File Mysql.php Line 68 You may be able to resolve the issue automatically using Repair Kit. If you are the server administrator, try resolving the issue using our troubleshooting tool, Repair Kit. Open Repair Kit You will be asked to enter the Plesk administrator password.

Thanks for the additional details. This support request is being escalated to our root admins for their consideration.

Hello, i received an email warning about logging in on multiple accounts from my IP. Yesterday i actually opened a second account, but not for a personal use. My current personal website is pinahouse.heliohost.us. The other account i opened is called "heraldsofruin" at the address "heraldsofruin.heliohost.us". I'd like to use it for migrating a small website of a wargaming community project called "Heralds of Ruin", which you can find on the current domain "heraldsofruin.net". Can you authorize me to have multiple accounts from the same IP? Thank you for your work.

Solved on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1400555113877209128

Just to update on this, in order for that mail subdomain to work for email, you need to turn the Cloudflare Proxy off on it. Also, be sure the record is an A record pointed to 65.19.154.94. It will not work for mail service if it's a CNAME to your root domain or if the proxy is turned on.

miscfg.my.id

What's the domain?

i really wanna add my new domain

Domain added. It can take 2 hours to work. That said, there isn't really a need for this domain if you're using the recommended configuration (which is to use the server hostname morty.heliohost.org for the mail server hostname in MX records and mail clients instead of using your domain). @MoneyBroz The mail subdomain is actually available. I believe that one being reserved is actually a relic of the cPanel era, as Plesk doesn't use it for anything by default. It's webmail that's reserved in Plesk, and even then it only matters if the user actually enables that function.

That site is working properly for me. Please clear your cache.

Hello, I had to reactivate my account ( due to vacation time I hadn't logged in 30 days). Now it shows error 503 ( account status is active and I have received mail information that account was reactivated successfully) matyka.heliohost.org What to do?

Need to activate node.js in my site as following: Application Root: /boomanerio.site/atlas Document Root: /boomanerio.site/atlas/public it says i do not have permission to change application root

No, I managed to do it, basically my friend who is developing my website, is also a Morty customer, and he recommended you to me, since he had an email problem that from the Plesk panel was not able to generate an SSL certificate for the email, so he had the mail subdomain activated by you, instead when he was activating all the services he succeeded, thank you very much, my friend brought me to you because he was happy with the support, and I too, I will review you on Trustpilot with 5 stars as soon as we complete the website, because right now we are very busy

The dynamic paths are excellent for my situation. Thanks a lot for your help.

nlbarbershop.com has been added as your main domain. You can download a backup before the change at https://heliohost.org/backup/ The mail subdomain is reserved by the system and cannot be added, a good substitution for this would be something like mails or mail2

Hi guys, I'd like to add my domain nlbarbershop.com and remove the domain you offered. I'd also like you to add the subdomain mail.nlbarbershop.com so I can use it for email in the Plesk panel, like mine (i.e., the person who signed me up for this hosting) did: giuliodinatale2006@icloud.com. Sorry if this might be out of context, but I'm using the translator because I'm Italian.

This was already handled here Marking this topic as solved. Let us know if you need help with anything else.

An administrator will be able to help with this.

Sorry for the Italian message, I forgot to translate it. Hi, I just purchased the Morty plan for a friend of mine with my PayPal account, but since PayPal took my email address, it put the funds in my account. I'd like to migrate the Morty plan, which I paid $10 with PayPal to the giuliodinatale2006@icloud.com account, to the account that doesn't yet exist, since the platform hasn't created one at lombardonicolo49@gmail.com.

Ciao, ho appena acquistato per un mio amico con il mio account paypal il piano morty, ma siccome paypal si è presa la mia email ha messo i fondi nel mio conto, io vorrei migrare il piano morty che ho pagato con paypal 10 dollari con account giuliodinatale2006@icloud.com e migrarlo all'account non ancora esistente essendo che non l'ha fatto creare la piattaforma all'indirizzo lombardonicolo49@gmail.com

The answer to this question was solved on discord: https://discord.com/channels/398197622168616962/398538798994161664/1400149694918688939 Lily offers MSSQL 2017 but it will needed to be added as an addon to your Tommy account.

Domain added. it can take up to 2 hours to start working.

username:yalmohajire want to add the domain live7day.com. I have already linked it to ns1.heliohost.org and ns2.heliohost.org.