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Hello! my website is very very slow, I can’t work in this host because a very simple webpage, optimized like mine is, can’t take more than 1 second to load, and it takes around 20/ 30 seconds. Can you help me?

oh im sorry techhouseservices.com

What domain are you having this issue with? we can't get far with helping you with this issue without knowing what domain you are referring to.

I have a johnny.heliohost.org I have had my own domain added to it. I have created the email account I want to use. I have installed an email client on my Windows computer (Betterbird). Im not sure where to go from here. I thought maybe I needed to setup a SSL so i tried to do that but got the error in the image attatched. its been over 24 hours since the domain has been added. - Thank You for any support and assistance

Thank you, one last thing, I forgot. Fastapi also needs uvicorn to run. So please add this one too. Johnny and Tommy have it.

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup

503 errors are normal for up to 2 hours after being unsuspended. It's been about 2 hours now since you were unsuspended for the second time so they should have resolved themselves now. If you're still seeing 503 errors let us know. If you get suspended for a third time don't ask for an unsuspension unless you are ready to fix the issue immediately.

I'd like to request an account reset, my username is fabrizziofabiano

No it was definitely your second. Here's the logs for your account (redacted section is email and IP). Times are in UTC.

no , since my first suspension i never logged into my account i was not able to login system says account suspended ! i was just able to login half an hour before and i immediately removed all files,however now i'm facing 503 error on my new files , kindly advice!

Your first suspension was at 2025-12-20 13:17:12 for exceeding the 200 GB per day memory limit. You asked for an unsuspension, and were told to fix the issue immediately. Your first suspension ended at 2025-12-20 21:01:11 and then about 3 hours later you had not fixed the issue, or had made the issue worse somehow, and your second suspension started at 2025-12-20 23:59:48 because 76 simultaneous copies of your Telegram bot were running.

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

noted and Thanks for your support i have deleted these files , by the way this is my only first suspension i have not been suspended before

The cron job for every minute has been deleted, the file Voldox_bot.py has been renamed to Voldox_bot.disable so it cannot execute, and you've been unsuspended. Please delete all related files and do not run that bot here again. It is WAY too heavy (and apparently does not exit properly). Also, I would suggest not running scheduled tasks more often than every ~30 minutes. This is your second suspension for this. A third suspension for excessive load may be permanent. Unsuspended. The account may take a little while to start working.

Thanks and appreciate your efforts , i will immediately delete these files once i login , but still not I'm to login, I'm still suspended, kindly double check and let me know so i can log in

This support request is being escalated to our root admins who can set this up for you.

I've noticed that fastapi is installed in johnny, tommy, but not morty. Is it possible to install it there too. Thanks. username: bestpricefinder server Morty py version: 3.12 modules requested: fastapi and update of curl_cffi (its the kind of library that is less worth it when not updated)

thanks

Subdomain added, it'll take effect in just under an hour.

hello, i want to add a new subdomain dental-schedule thanks!

Whatever you were running was a bit too heavy. Please reduce the usage. You can run cron as often as you need, but keep in mind that cron tasks cause load like everything else. Run them too frequently and you'll just end up suspended again. 10-15 minutes might be fine provided the script you're running isn't too heavy, but if it uses a lot of memory it could be too often. Really depends on the script. Unsuspended. The account can take a few minutes to work again.

Dear Support Team I apologize for the recent suspension of my account. While testing a script, I mistakenly made too many API requests, causing high load on the server. I promise to follow your usage policies moving forward and would greatly appreciate it if you could unsuspend my account. I am planning to upgrade to a paid plan soon to support your nonprofit organization. Also, I’d like to confirm if running cron tasks every 10-15 minutes for a Telegram app is acceptable. What is the minimum allowed frequency for cron tasks? Thank you for your understanding and support. Best regards, Account Email: m.immobile146@passinbox.com

High server load most likely. If the server is too busy, Passenger tries to start your app but the server can't finish in time, so it times out and that error appears.

Dear Root Admin, Thank you for efforts, and dedication to respond the technical situations. I have shared the screenshot of the issue, right now i can see its working but before it was showing "we're sorry, but something went wrong". Can you tell me what that was?

Many thanks! Will do, I ll ask him to change to his @ac.uk account Thanks