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Space added. It looks like your email is already set to the one you mentioned, so I'm guessing you changed it on your side already. Please let us know if you need anything else.

Thanks for confirming, I have unsuspended Brayan2005 now.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. As you've already pointed it to the HelioHost nameservers, there's nothing else you need to do. 🙂 If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Thanks! The name is "scouting" on Morty. I used my private email address for the payment. Apparently, that's also automatically used for the HelioHost account. Can it be changed to "arjan.snijders@scoutingschipluiden.nl"? Not a big problem as it stays like this.

My username is 'heliohostletharg' and i want to add the domain 'dolci-vita.lat' to my account, it's my domain and I have already set the heliohost nameservers for it

Your VPS has been powered on, your old broken subscription has been canceled, and your new subscription has been linked to your VPS. Thanks for making a payment.

Please check your PMs for information regarding your Lily account.

Welcome back! Go ahead and sign up for a new account at https://heliohost.org/morty/ Once your account is created let us know your new username and we can apply the 5000 MB storage to it.

Virtual environments for Flask don't work on Morty, Tommy, or Johnny. So you have a few options: Use Python CGI instead of Flask. CGI can use a virtual environment on Morty, Tommy, and Johnny. Use Flask and request the modules you need installed globally. Switch to a VPS plan where you have root SSH access to create as many virtual environments as you want. https://heliohost.org/vps/

Krydos can take a look and fix it for you. Do you have the transaction ID of the renewal payment just in case he needs it to locate the renewal?

Gooday. I renewed my Vps subscription , but i'm still unable to access my vps. Kindly advise.

Post the domain you'd like added to your account and a staff member will add it for you. You can check out our wiki page for more details: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains

How to add a custom domain or external domain in my account

It looks like your account was suspended for high load and subsequently deleted. If you'd like to create an account on Morty, an administrator can set that up for you. I believe that you can keep your 5000 MB storage upgrade as well, whether you choose to upgrade to Morty or recreate an account on Tommy.

Wolstech can do this for you

I'm a new developer creating portfolio links in various technologies. Please create an account on Lily for ASP for testing and training on the .NET platform. Thanks

Krydos: I'm going to use Flask wolstech: Thank you for clarification.

Hi, Seems I didn't log in for a while... I like to create a new account, but on Morty this time. I was on Tommy. And I want to use a different username and email address this time. Before I do so, I would like to know if it is possible to get the 5000 MB storage space I had on Tommy. Or should I stick to Tommy for that? Kind Regards, Arjan Snijders

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Does your website use Flask or Django?

Yes, Brayan2005 is the one I want to keep, I have it with a www.colegiosantoangel.helioho.st And I think the duplicate accounts thing is a mistake, the only account I created was this one with my wife's to make this petition form, I actually need the Brayan2005 account I have it with school business in my region. I hope for a solution, thank you.

You do realize that python has no user interface in plesk, right? It just works. See https://wiki.helionet.org/Python and https://wiki.helionet.org/Python_Tutorial There's nothing to activate unless you need a virtual environment for stuff like custom module versions (which is what Krydos is talking about).

I have some ideas, a website that works with an external llm api, maybe a chat bot, I want to try a few things and let it running for a while, some quiet🙂

What are you planning on using the virtual environment for? Not sure how it got marked as solved. Maybe the solved button got clicked instead of the escalate.

It looks like it's solved but I can't find any python package in my account.