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Oh yeah that will do it. Also, if you were seeing outgoing mail not deliver from your account, it's probably because SPF and DKIM weren't set up for the account (we don't configure these unless people ask for it). I've gone ahead and set those up for you and also restored your mail service. We recommend avoiding using the forwarding function in Plesk, as every forwarded email counts as a sent message, and simply receiving a bunch of mail can cause you to lose your email service... Finally, now that email is enabled again and SPF and DKIM are set up on your account, we recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

I'm pretty sure it's because I turned on mail forwardind. I turned it off after noticing the outgoing Heliohost restrictions weren't compatible with getting all my mail this way.

Your account's email service was removed because you exceeded the 50 per day email limit. Forms being hit by bots, excessive automated notifications, or using the mail forwarding feature are the most common reasons users exceed this limit. Note also that each recipient on an email is considered one email, so a single message sent to two people counts as two emails. Do you know why you would've sent more than 50 emails in a day?

Hello! Just in case you weren't aware, you are allowed to ask for more than 1 domain to be added in a post. 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hope your day is going well, too! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi HelioHost Team, I hope you’re having a good day. I am looking to expand my hosting setup and need your assistance to add a new domain to my existing account. I will handle the nameserver updates later, but for now, could you please add the domain to my account? Here are my details: Domain: apiv2.edumate.life Username: geetasaini2042 Email: geetasaini2042@gmail.com Thanks a lot for your help! Best regards, Geeta Saini

Thank you!!

Hi HelioHost Team, I hope you’re having a good day. I am looking to expand my hosting setup and need your assistance to add a new domain to my existing account. I will handle the nameserver updates later, but for now, could you please add the domain to my account? Here are my details: Domain: study.edumate.life Username: geetasaini2042 Email: geetasaini2042@gmail.com Thanks a lot for your help! Best regards, Geeta Saini

Your VPS has been updated to the new PayPal email address.

Hello HelioHost Support, I would like to request to add the domain "tool.singodiya.tech" to my hosting account. My account Details: Email : pankajsainikishanpura02@gmail.com Thank you.

Hi, my username is cancian, and I can't send emails using my IMAP account or via PHP on my websites. I've tried using tommy.heliohost.org as the IMAP server, but it still just receives emails, it doesn't send any. The "forgot my password" also doesn't work on my websites, no mail is sent. The affected domains are "Ateus.net" and "Dietclock.app". Any help is appreciated.

This support request is being escalated to our root admins.

Good day! I just bought a VPS plan. But, after purchase, I saw in the dashboard that the email I used was from the email in my PayPal account which is an old email alias which I just removed. After I removed that email alias on PayPal, in the Heliohost dashboard, it doesn't reflect the new email. Username: bochard07

I tried forwarding all my cancian@ateus.net to ateusnet@gmail.com, just to join both accounts, it didn't work due to the 10 mails/hour limit. Ok, but now I can't seem to disable that, and every time I send an email to cancian@ateus.net I get another copy at ateusnet@gmail.com. External emails don't get forwarded. Could you check if there is some sort of loop going on? I've deleted and rebuilt all the mail accounts, and this doesn't disable the forwarding. And the logs say I'm somehow sending too much mail.

Domain removed. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup

username: chrisohps domain to be removed: app.23bill.com Thank You.

No problem. Let us know if you need help with anything else.

Thank you for your help! Also, I want to say sorry and thank you for your patience with me. I managed to get my Tommy account suspended three times because I had no idea what I was doing back then. Thanks for putting up with me!

Here is a link to pay $21.60 for 6 months with a 10% discount. Your current monthly subscription expires on 2026-02-15 so there are 22 days of free trial before the link will start billing since you're already got a partial month paid for. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=BPQXE3GEC2CUJ

Domains added. They can take up to 2 hours to work.

I've escalated this thread to Krydos who can generate the link for you. 🙂

Thank you @wolstech! Changing the password worked. It probably just a weird bug.

Hello. I want to pay for my VPS for 6 more months Please send me a PayPal link Username of VPS account is: vpsadmin .. Mail : rostikkalugniy14@gmail.com Thanks

Getting suspended can cause weird issues like this on occasion. That log is basically "username or password is incorrect". Try changing the mailbox password in Plesk.