All Activity

This support request is being escalated to our root admins who can verify the transaction and sort this out for you. 🙂

Hi, this are my details. Username: masterjeo Transaction ID: 3H863911FF111103Y Thank you.

This support request is being escalated to our root admins who can sort this out for you. 🙂

Hello, My account with username hhfn is suspended because of storage overuse. Can you please unsuspend it and send me a stripe link to increase 2 GB (10 USD) since PayPal is not available in my country. Regards, MD Shifat Bin Siddique

You already asked for this here and also asked while trying to ping the Discord Support channel over half a dozen times during the overnight period for North America, where most of the unpaid volunteers are based. The domain was added for you on Discord. All HelioHost staff are unpaid volunteers who donate their time to assist others. Please do not create duplicate requests everywhere for the same issue. Asking the same question in multiple posts can lead to wasted effort and slower support. All helpers have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

Looks like this was requested and resolved on Discord. All helpers are unpaid volunteers who donate their time to assist others. Most are based in North America and some are asleep in the middle of our night time. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

Thank you for the quick assist!

It looks to be working for me. When I connect, it shows secure with a valid certificate. Sometimes it takes longer than normal for it to issue, especially if DNS wasn't set up before adding the domain. Are you still seeing issues on your side?

Hello, I would like to request a new subdomain for my existing HelioHost account. Details: HelioHost Username: rokinyt55 Current Server: Tommy Requested Subdomain: quantumapp.heliohost.us Purpose: To host my second website alongside my existing whaleskitru.heliohost.us site. Please let me know once it has been created. Thank you for your help. Best regards, rokinyt55

I've escalated your thread so an administrator can comment on this. What is the username of your brother's account?

Hello HelioHost Team, I am reaching out because I encountered an issue with two accounts. My younger brother had been using his free HelioHost account frequently on my computer. Later, when he told me about your service, I decided to try the free account myself before upgrading to a VPS plan. Unfortunately, after I created my account, both of our accounts were blocked. It took me some time to realize that this probably happened because we were both logging in from the same computer and connection. I want to clarify that we are two different people, and I never intended to violate your rules. My only goal was to test the service before moving to a paid plan. I would be very grateful if you could help us restore the accounts or let me know the proper steps to resolve this issue. Thank you very much for your understanding and assistance. Best regards, ibrain, einsteinPhD@proton.me

Hi, the ssl for newly created subdomain erp.hyflowmarine.com was installed automatically, can you please advise. Thanks in advance

Oh, thank you very much!

It's ok. Don't worry about it.

Permissions must be 750, not 777, on Python files. I changed it and it works now. https://felixasimplex.helioho.st/cgi-bin/test.py

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

Hi can you please add the following domains to my account hyflowmarine.com , erp.hyflowmarine.com . Thanks in advance.

Please provide proof of purchase/license for the software. For the SQL issue, looks like you raised a duplicate request by email, which has been replied to. Please refer here. As I've already asked you here: Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request as well as to other users who ask for help.

Hello, my name is felixasimplex and the cgi on my server is not working. When I try to load test.py in my cgi-bin folder I get an internal server error. The logs say "End of script output before headers: test.py". My test.py is exactly the same as in the tutorial. I also tried creating .htaccess as said in the tutorial. I think the problem is that before everything on the server was set up I accidentally deleted the cgi-bin and as soon as I noticed I recreated it. Would it be possible to reset the setup of python on my server? If not, I would like to restore and setup the whole server again (I have everything backed up). Thank you.

Dear HelioHost Support Team, Thank you for your quick response. Yes, I do have a valid license for the Sngine software. I purchased it legally from CodeCanyon (Envato Market). The purchase was made under my Envato account, and I am using it in compliance with the license terms for a single website installation on my domain hosted with you. I can provide any necessary proof of purchase or license details if required. Thank you for your assistance in resolving the technical installation error. Best regards, [OussAma] Username: gjamesbrown76

You were suspended for causing high server load (using 200.17 GB of memory). You'll need to drastically reduce your server load, or your account will be resuspended. I've reactivated your account, it should begin working shortly.

Please Unblock my account..

Do you have a valid license for this software?

I'm so sorry. It's my mistake I haven't mentioned clearly what I wanted to do and my limited knowledge about managing domains. Thank you for your help, I will adapt the .htaccess method.