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Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. In your case, the bulk of your data is in the git folder (540MB), with the other 460MB in httpdocs.

One of my domains kindstance.org.uk is missing the last {e} at the end. Kindly help me out.

Please help create account in lilly to run asp.net. my purpose to learn asp.net My account - zooom5555

My account was recently suspended, and it happened while I was transitioning from CGI to a WSGI (Passenger) setup. I would like to request an account unsuspension and a full account reset for my account. Username: ernestlitaunyane Server: Johnny Main Domain: ernestlitaunyane.helioho.st I suspect the suspension was triggered by high memory usage when the Passenger engine attempted to load a heavy library into a persistent process. Once back in, I plan to: Optimise my passenger files to use lazy imports. Reduce the memory footprint of my models. Re-upload a much lighter version of my application. . Thank you.

Dear Sirs, Please, add a new domain into my account: preguic.ia.br Thanks, JM:.

Dear Sirs, Please, delete those domains from my account: dojoia.com.br escolasmt.com iazaap.com.br jeffersonmidei.com jeffersonmidei.helioho.st librovinhos.com.br Thanks, JM:.

Domain added, it'll take effect in about an hour. For the domain to work, you'll need to create an A/AAAA record to Johnny's IP or switch to HelioHost's nameservers.

hello. my username is theskyempty. I'd like to add a domain in my account. domain: netrabytes.qzz.io

In November you asked us to allow PostgreSQL connections to pg-service-dm-khanin-project.d.aivencloud.com on port 23579. Unfortunately our firewall doesn't allow us to whitelist domains. We can only whitelist numerical IP addresses. In November the domain pg-service-dm-khanin-project.d.aivencloud.com resolved to the IP 85.9.195.148. Today that same domain resolves to the IP 85.9.193.5. If the IP continues to change every month I recommend you contact this aivencloud and ask them if they can put you on a static IP. Is it working again now?

Glad to hear. I've also gone ahead and set up DKIM, SPF, and DMARC for you for the domain techhouseservices.com so providers like Gmail will actually accept your email. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Escalating to have the rule checked for you. The rule shouldn't just get removed suddenly (moving your account is actually the only thing you could do on your side that would cause it, as a firewall rule would be per-server, not per-user).

*Solved Thank you

The problem (suspended) is solved now. Maybe due to what you did? I have no clue but thanks a lot for your 'help' My website shows again in browser Best regards.

Hello Heliohost Support, I have started to face the same issue I described here For a reason, the connection to Aiven seems to be refused every time my Node.js app tries to get up. It continues approximately within last few days. Has something changed or custom port 23579 is now blocked for my account? Thank you!

Thank you. I got that changed. I will move forward in a few hours, letting it activate.

I have no idea what the issue is. I submitted your username, solved the captcha, clicked submit, and it spun for like 0.05 seconds and then the message about renewing your account came up. I wonder if your antivirus or router or something is blocking it?

Does the logo start spinning as soon as you go to the page, or only after you submit your username and solve the captcha? both ... when I push the renew button or when I solve the captcha

Does the logo start spinning as soon as you go to the page, or only after you submit your username and solve the captcha?

Yes and there the logo keeps on spinning and nothing happens and never stops spinning

You're using this page right to renew it right? https://heliohost.org/renew/

hello wolstech, No I don't have any extensions installed. Also tried browser Firefox -> same suspended error

Do you have any extensions installed? If so, try renewing it using an incognito window. If for some reason it still won't renew, let me know and I'll renew it on my end.

hello wolstech, Browsers Edge and Google Chrome

What browser are you using?

Hello, I have a website -> https://np-webdesign.heliohost.org/ <- and when I open it in a browser I get Inactive Account Your account has been suspended for inactivity. To keep your account active you need only log in to heliohost.org at least once every 30 days. Failure to log in often enough results in your account being flagged as inactive. If you would like to continue using this account you can renew it. If you have already recently renewed your account and are still being redirected to this page don't forget to clear your browser cache. When I click on 'Renew account' the logo starts spinning but nothing happens and keeps spinning. What can I do to get my account renewed or can you fix my problem. Thanks in advance.