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This is the software in question: https://codecanyon.net/item/max-profit-online-investment-platform/26164846 Worth noting that even if he had paid for it, he can't run it here because we no longer allow investments or other financial offerings as of our June 25, 2025 TOS update. (Our data center does not meet industry data security standards for handling or storing this sort of information).

Your account was suspended for hosting nulled software, which is against our terms of service.

I've read on another post that the root folder could be changed if needed for having more projects on the same account, but I'm not really sure if this is how it should be done or if it's really necessary (I'm not planning to make another site right now but I might want to in the future)

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Could you please provide justification why you would need the root folder changed, such as it being a requirement for a particular software package you're trying to install? A root admin would need to consider making this change so we like to give them the reasons behind the request. Thanks!

I'd like to change my main domain to cult.helioho.st I'd also like to change the domain's document root from /httpdocs to /httpdocs/cult (if possible) My username is souovito

For any admin here wanting to ask whatever username he has, it's 'lighttec'. Could tell because heliohost and forum name match

WHAT THE REASON FOR SUSPENDING THIS SITE?

Domain added. it can take up to 2 hours to start working.

Thanks in advance.

Your account is still over the 1000 MB limit by 47 MB. Would you like to regain access to your account for free by telling us which files or directories to delete, or would you like to increase your account's storage space at https://heliohost.org/dashboard/storage/ ?

OMG THANK YOU SO MUCH!! It worked!! I'll definitely leave a rating in trustpilot!

Can you login with the new password now?

I've done it, may you please do the magic?

TYSM, i was just scared because opsec's a thing btw

Go to https://heliohost.org/password/ and submit the username jimbobdeluxe and the new password you want to use.

PII btw, can youc ensor that? Anyway, no i just have access to the said account here. I mostly got screwed over with editing /etc/passwd (i was gifted this afer i did all the chores in the house, so no i dont have paypal, tl;dr)

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Are you the owner of the h...n PayPal account, or who is?

Hello! My username is jsantosdias and I would like to add this domain: t3fad.heliohost.us Thank you! João Dias

Yeah so.. problem, Maybe I don't wanna add this to a secondary contact? I just want the uh.. well password reset. From special request, okay.. I have access to the heliohost vps control panel if you want proof too

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi HelioHost Support Team, I hope this message finds you well. I’d like to request adding the following domains/subdomains to my HelioHost account: 1 - gamaevo.helioho.st 2 - gamaevoweb.helioho.st 3 - gamaevoadmin.helioho.st Could you please add them for me? Let me know if you need any additional information. Thank you very much for your help!

Tons of other processes are still causing load even when Apache is stopped, such as: Plesk (which runs tons of stuff in the background), MySQL, PostgreSQL, mail server, system tasks, NodeJS apps and long-running Python apps on people's accounts, cron jobs, etc. Apache itself is only a fraction of the load, and while yes, load will drop when Apache stops because there's no requests (which means things like PHP and CGI stuff will not execute), it doesn't make much difference. The real determining factor is the number of vhosts in the config. Apache takes its sweet old time loading all those. It's worth noting that Johnny is really overcrowded for a Plesk server. Typical Plesk servers are meant to handle ~400 accounts per server. We have 991 on Johnny right now, and it was over 1000 a few days ago (several accounts archived and caused it to drop). We've actually been told by the software companies (both Plesk and cPanel before it) that they were amazed at what we've done with their products. Morty is much faster than Johnny for these restarts. There's substantially fewer users, fewer vhosts, and its running on hardware that's both newer and faster than what Johnny is on. It's been a while since I checked the numbers, but I remember Johnny's Apache restarts were like 5-10 minutes while Morty took just 9 seconds... TL;DR: Server has a lot more running than Apache, and is overcrowded.

Restart equal to Stop and then Start. During apache2 restart, server can not serve any web request so there is no load. No load means apache2 can start with full cpu power. Please correct me if I'm wrong.

k.