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You're on the Tommy server, and that has a limit of 10 database connections at a time. When you say you're not able to connect from the DB manager, could you give a little more info please about what is happening when you try? Do you get an error message or does it just hang? As well, please let us know what type of database (MariaDB/MySQL or PostgrSQL) you're using. You might also get more details on the issue from your error logs inside Plesk. Here's a page explaining how to check the logs: https://wiki.helionet.org/View_Error_Logs If you see any db-related errors, please post them here. It'll help us try to help you resolve the issue. 🙂

Users have a concurrent connection limit of 10 for mariadb, so this would be a reduction.

Did you check the logs again? It's giving 404 Not Found ...

Hello! I want to know if it's possible to increase the number of maxConnections to the DB in my account to 2. Usually, when developing, my backend is connected to the DB, and I'm not able to connect from the DB manager. Thanks for your help with this

Yeah that's the impression we got too. It's not code or account specific. Many users are seeing them at random. Logging has been enabled on the servers to try and find the cause. As of now, we know that Tommy and Johnny are affected, but Morty isn't.

int(components["port"]) Considering the value mentioned looks to be a port number, you probably just need to set it somewhere...likely to 443. None (null) does not meaningfully coerce to int in Python (unlike some other languages such as PHP where (int) null = 0). Aside from just setting the variable to start with, your fix would be to use an if statement to check for components["port"] = None and set it to a number.

What's the solution then?

Just to follow up on this part: In mid-April, the multi-account detection system began emailing users who were suspected of having multiple accounts, so that users who did not read the rules had a chance to do so, and resolve the issue to avoid suspension. Since you created your 2nd account back in March, your accounts were suspended before the automated email functionality went live. Please do let us know if you think of a way to make the first line of the Terms of Service stand out more so people will read it. On one hand, we have 60% of suspensions over the past year happening because users create more than 1 account, and then on the other hand we have users getting angry with staff because they have to try for a few days to create an account -- partly because of all the users who try to create more than 1 account.

I'm not sure how int("None") would work on any Python install.

Still got many intermittent 503 errors too, appeared one month ago or so. I tested with php script : <?php $json = json_decode(file_get_contents("_config.json")); var_dump($json); ?> ...this gives same result as full script (mySql / ajax). This seems not specific to code or account.

My account been suspended due to high load, ill figure it out maybe i've uploaded too much changes to it in one day

I have found that my account has been suspended, but I have not received any specific information about the reason. Please let me know how to resolve this issue and restore my account. Thank you for your support.

Our signup page mentions "You may only have one account on Johnny or Tommy without prior written permission from an admin." And the Terms of Service, which users must read and agree to before creating an account, also mentions "Each person is allowed to have one account on Tommy or Johnny unless permitted in writing by an administrator of HelioHost." Since you created 2 accounts, you would have seen both these warnings twice, for a total of 4 times. If there is a way you think we can make the rule easier to read or more obvious so people actually read it, please let us know. You also mentioned you "have not received any specific information regarding the reason" for the suspension, which we will investigate further and advise on, since emails are generally sent to users who are suspected to be in violation of the Duplicate Account rule. In the meantime, I have unsuspended the account. It will take a few moments to reinstate so please make sure you read the Terms of Service as well as the Suspension Policy.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect. Since you're already pointed it at our nameservers, there's nothing more you need to do. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

i accidently create 2nd account i am not aware of this 1 account terms sorry for that i want this account back can you please help me out

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is this the account you wish to keep?

I hope you are doing well. I am writing to request the unsuspension of my hosting account associated with email ma**********mail.com** . I recently discovered that my account has been suspended, but I have not received any specific information regarding the reason. I would appreciate it if you could provide details about the issue so I can address it promptly and ensure compliance with your terms of service. Please let me know the necessary steps to resolve this matter and have my account reinstated. I value your service and look forward to your guidance in resolving the issue. Thank you for your time and support.

Can someone please change my main domain? I have a custom one. Already pointed to heliohost nameservers. Account: francodn Domain: sitedofranco.com

a. your HelioHost username: lzban8 b. the server your account is on: Johnny c. your HelioHost main domain: http://lzban8.helioho.st/

Please do not make multiple threads for the same question. Your account has not been incorrectly suspended, it was suspended for breaking the rules about High Server Usage Since you have created another thread here for the issue, updates will be provided there: https://helionet.org/index/topic/64331-suspended-lzban8/ HelioHost is run by volunteers who contribute their free time and creating duplicate requests for the same issue can result in unnecessary duplication of volunteer effort and delay responses to you, as well as to others who need help. Please review our 'Where do I ask for Help?' page, which explains: Wherever you prefer to ask for help, please ask your question in one place only. HelioHost is run by volunteers who contribute their free time, and some are more active on certain platforms than others. Posting the same question across multiple platforms (like Discord, the HelioNet Forum, or email) or creating duplicate requests on the same platform for the same issue can result in delays.

why my account is suspended

您好，亲爱的管理员，我不知道为什么我的帐户被错误地暂停了。我查看了服务条款，没有发现我违反了任何规则。

thank you!!

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache The files for the subdomain need go inside the folder with the same name as he subdomain. Only the main domain will have a folder named httpdocs.

Yes it's working on my system. See: https://www.loom.com/share/8521882fcaba4207aaefd391df6d0057?sid=5a6e990e-222c-4d10-a347-992d744c6b3a