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Hello my username is "quilanetwork", After Johnny server reset, I would like to add the following subdomains to my account. api.tech.quila.mx dev.tech.quila.mx app.tech.quila.mx Thank you very very much in advance!

Domains added. it can take up to 2 hours for them to start working.

Are they gone now? Tommy has been grumpy the last few days because he was scheduled to be upgraded next, and Johnny cut in line. I've had to kill stuck tasks for 3 different people in just the last few days.

Installed. You can see the current list of modules and their versions for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Yeah, there is a backup from March 23rd when the account was archived. Let us know if you're missing anything from the May 8th backup, and we can try sending you the March 23rd backup instead.

Hello my username is jacobinathanialp. I would like to have 2 domains added to my account: twthnn.helioho.st twthnnserver.helioho.st

Request a new download link from https://heliohost.org/backup/ I added the backup from May 8th when Johnny was powered off.

I've unsuspended your account. Please allow your account up to 2 hours to fully reinstate. If you're using Wordpress, please be aware that WP is one of the main causes of account suspension. We have more information on how to try to mitigate WP's high account load on our technical documentation wiki page here: https://wiki.helionet.org/WordPress

Dear HelioHost Support Team, My account lismo was suspended due to excessive resource usage. I sincerely apologize for the inconvenience I may have caused to the server and other users. I have reviewed the resource usage data on my dashboard and understand that my account exceeded the daily limit. After investigation, I believe the high usage was caused by [请在此简要说明原因，例如：leaving SFTP sessions open too long / frequent cron jobs / scripts that consumed too much CPU or memory]. To prevent this from happening again, I will: 1. Optimize my scripts and reduce their resource consumption 2. Close idle SFTP connections promptly 3. Adjust cron job frequencies to run less often I kindly request that you unsuspend my account. Once reinstated, I will strictly follow the Terms of Service and actively monitor my resource usage at https://heliohost.org/dashboard/load/ to ensure compliance. Thank you for your understanding and assistance. Account details: - Username: lismo - Server: [Tommy / Johnny / taoismchinese.com] Best regards, lismo

atrium.city Thank you, greatly appreciated

Thank you for the time spent.

That's correct, I used Plesk. @Krydos please cancel the import. I will use phpmyadmin from now on. Thanks

I assume you did imported directly this through Plesk, as if you had done it through phpmyadmin it would’ve timed out long ago. Krydos can cancel this.

Escalating.

Hi, I already have a backup from 2024. I would be very grateful if you could get me the most recent backup you have.

MySQL and is a DDL to create two tables

What type of database are you trying to import?

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

kz370

Hi there, Yesterday I started a database import to add a couple of tables and as of today it has not finished. Is there a way to cancel the DB import? Thanks in advance

DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

Hi, Requesting SPF, DKIM, and DMARC records be added to my account to resolve issues on outgoing mail. Thanks! heliohost username: agus787 domain name: agus787.helioho.st

An email with a backup link for account a2025 has been sent to you. It looks like its a dump of your home folder from the day of the crash. You should be able to open that with a tool like 7zip and extract your files, then reupload them. It's possible that a full account archive with databases may also be available. Your account looks like it got archived on March 29 for inactivity (which effectively creates a backup), so its possible that file may be recoverable. Escalating to Krydos to see if this is recoverable.

Which domain is this for?