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Your suspension has nothing to do with inactivity. It's because you used a disposable email address, which violates our terms of service. Please provide a real email address (PM me if you wish to keep it private, or post it and we can edit it out afterwards) and we can update your account and unsuspend you

WSGI control access has been enabled on the domain grafolana.helioho.st. To restart your Flask app and load new code changes in simply edit /home/grafolana.helioho.st/httpdocs/GrafolanaBack/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Most of those were already installed, but a few were missing. In order to save the staff time in the future if you need to request more modules, please go to https://krydos1.heliohost.org/pyinfo/info3.12.py first and use ctrl-f to search for modules before requesting them. This way it won't waste our time going through a long list of modules to figure out which ones are already installed and which ones actually need to be installed. Thanks.

I have a django api running on heliohost on the domain anasbashir.helioho.st. And I got wsgi access also got postgres enabled. But how can I access the postgres. I want to be able to migrate the django models into database, for that either I need remote access to the postgres or terminal access to the server. The manage.py file is located in /httpdocs/manage.py And the command to migrate is python manage.py migrate. Secondly, where do I access the traceback log if any error occurs, I couldn’t find it. Additionally, if I wanted to log something using python’s logging module, where can I log to, and how can I access it. Edit: I wanted to mention that I did find the logs. Just that I couldn’t find any traceback in it.

Hey guys, would very much appreciate if I could get remote access for a postgres DB. DATABASE: database: fudobi_weimburg user: fudobi_admin_weimburg host: fudobi.helioho.st I believe that @Krydos has to do this. Thanks a lot! You guys Rock! Francisco

Domain jmreece.com has been removed and kiphysicaltherapy.com has been added to your account. it can take up to 2 hours for the new domain to start working. Since removing a domain sometimes removes all files for that domain, i have created a backup of your account before the removal which you can download at https://heliohost.org/backup/ Let us know if you need anything else.

Dear Support, Please can you unsuspend my account. Account user name: degoo Originally the account was closed in error. I logged into the account (Plesk Control panel) a few days before the 30-day reminder. For some reason, my visit wasn't logged and the account was suspended. I asked for an unsuspension immediately, and got no response. I am receiving daily LetsEncrypt reminder emails for the account and I am unable to process them, because I am locked out. So could you please do one of the following: 1) Restore my access to the account. or 2) Delete the account. Thanks for your help, Jordan.

Hello, I dont know if this should wait until after my account is moved to Morty (just signed up today), but i would like to remove the disabled jmreece.com from my account, and add kiphysicaltherapy.com to my account please account name cesvillalta Thank you very much!

It's kind of funny that they posted from a US IP address saying they can't use a US hosting company because it isn't available in the US. Must be a VPN.

This support request is being escalated to our root admins who can set that up for you.

You can, but you have to watch your load to make sure it isn't too heavy, otherwise you'll end up suspended for excessive resource usage. Here is a tutorial on how to build a Discord bot that runs here. The methods used to start and stop the bot can be adapted for most other bots as well: https://wiki.helionet.org/Discord_Bot

Hi support team ! I'd like to get WSGI Control Access to my Flask app. Username : paic Domain: grafolana.helioho.st Thanks !

Can i run script bot python run 24 hours? How to setup, can you teach me or some tutorial? Im newbie in configuration server . Dan python bot Thank

Marking solved since you no longer need a refund. Please let us know if you need anything else.

Hey ! I'm running Python 3.13.1 locally. But I guess 3.12 would do.. 😕

An administrator will need to install those for you. Which version of Python are you using, 3.12 or 3.9?

Hello dear support !, I would like to have the following list of module installed for my python backend project. This is a project for a dev contest: building a forensic analyis tools for the solana blockchain: https://earn.superteam.fun/listing/solana-forensic-analysis-tool/ Here is the content of my current requirements.txt minus the modules that you already have installed: base58==2.1.1 flask_Cors==5.0.0 Requests==2.32.3 solana==0.36.6 solders==0.26.0 diskcache==5.6.3 networkx==3.4.2 alembic==1.13.1 psycopg2-binary==2.9.10 python-dotenv==1.1.0 APScheduler==3.11.0 Flask-Compress==1.17 Thanks you in advance ! Julien

Okay, no problem. If you need help with anything, we're always happy to be of service.

Oh OK, I understand. Please help me suspend the refund. I'm sorry that I didn't read the policy clearly. I need to keep it. I can use the remote database function. I believe he can still use it again.

哦好的，我知道了，那请帮我暂停退款。很抱歉我没有看清楚政策，我需要继续保留。 Translation: Oh OK, I see, please help me to suspend the refund. I'm sorry I didn't read the policy clearly, I need to keep it.

An administrator will be able to help you with this. As a heads up, we can only refund $0.50 as per our policy.

Dear HelioHost Support Team, I hope you are well after receiving this email. I recently purchased a $1 service on your platform, but after careful consideration, I have decided not to use it. I found that the service is not available in my country and does not meet my expectations. Can you assist me with the refund? I would appreciate it if you can assist me with the refund of this $1 service. Please let me know if there are any specific steps or information I need to assist with the refund. Thank you for your time and help. Looking forward to your prompt response. Sincerely, [renjiu648] [952903792@qq.com]

Apache error log. this FCGI error is unfamiliar to me / the www.sock :80 failed.... i presume this is my indicator, but ... i'll have to do the research unless someone's got a tip. the httpd-UDS as well. [Wed Apr 30 03:48:58.374567 2025] [proxy:error] [pid 72708:tid 128099924526784] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /run/php/www.sock (*:80) failed [Wed Apr 30 03:48:58.381231 2025] [proxy_fcgi:error] [pid 72708:tid 128099924526784] [client 3.91.234.168:0] AH01079: failed to make connection to backend: httpd-UDS [Wed Apr 30 04:58:41.895438 2025] [mpm_event:notice] [pid 1707:tid 128100116670336] AH00492: caught SIGWINCH, shutting down gracefully [Wed Apr 30 04:58:43.446353 2025] [ssl:warn] [pid 105503:tid 129081561003904] AH01909: 65.19.154.77:443:0 server certificate does NOT include an ID which matches the server name [Wed Apr 30 04:58:43.446631 2025] [suexec:notice] [pid 105503:tid 129081561003904] AH01232: suEXEC mechanism enabled (wrapper: /usr/lib/apache2/suexec) [Wed Apr 30 04:58:43.477866 2025] [ssl:warn] [pid 105504:tid 129081561003904] AH01909: 65.19.154.77:443:0 server certificate does NOT include an ID which matches the server name [Wed Apr 30 04:58:43.479642 2025] [mpm_event:notice] [pid 105504:tid 129081561003904] AH00489: Apache/2.4.58 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/3.0.13 configured -- resuming normal operations [Wed Apr 30 04:58:43.479663 2025] [core:notice] [pid 105504:tid 129081561003904] AH00094: Command line: '/usr/sbin/apache2' : failed to make connection to backend: httpd-UDS

i can't read your image. it is typically recommended (in any forum where reading code is part of the process of solving a problem) to provide code, not screenshots. i extrapolate this notion from having participated in forums like this. cheers!

sorry. i guess it's been too long for me to just edit the o/p. i'm trying to ask if anyone knows how to / is familiar w/ that type of mod to the hestia files.