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Yep. Does it accomplish what you're trying to do?

Hello sir, After some times not active, i manage to reactivate my website and reconfigured my Cloudflare DNS, i delete all old configurations and use the new from these contents: Cloudflare DNS Records - HelioHost Wiki (helionet.org) i use Tommy. site: dagounlock.tk and when open my website or specified URL, it shows 404 Not Found, so i don't know if DNS configuration or what is the mistake. Thanks in advance 😊. My DNS Config ;; A Records dagounlock.tk. 1 IN A 65.19.154.90 ;; AAAA Records dagounlock.tk. 1 IN AAAA 2001:470:1:1ee::1002 ;; CNAME Records www.dagounlock.tk. 1 IN CNAME dagounlock.tk. ;; MX Records dagounlock.tk. 1 IN MX 0 dagounlock.tk. ;; TXT Records dagounlock.tk. 1 IN TXT "v=spf1 ip4:65.19.154.90 ip6:2001:470:1:1ee::1002 ~all" _dmarc.dagounlock.tk. 1 IN TXT "v=DMARC1; p=none"

You're welcome! Please let us know (in a new request thread) if we can help with anything else. 🙂

Thank you for your help, the way you have configured it is fine

Thank you for your message dear Krydos, Wow, that is an error report of Plesk for more than one year ago already. And still not fixed? I did not try the filters in Roundcube yet because I thought Plesk control panel would do the job. I tried it now though. Please see attached picture. Is this what you mean by using the filters of Roundcube to do the job (i.e. moving unwanted e-mail directly to the spam folder)? Kindly awaiting your reply and kind regards.

I've just noticed you've tried to create a Morty account, and if you used the same email address as on your Tommy account, the account creation would not work (which is what I guess you meant when you got an error). I see you've now re-created a Tommy account with the username you wanted. I've flagged the Morty account creation in our staff channel in case that needs root admin attention. Are you trying to have 1 account on Tommy, and a 2nd account on Morty (which is permitted)? Or did you only want to have 1 account on Morty? Please let us know and we can change things as needed for you.

The only way to change your HelioHost account username is with an account reset. I've reset your account and you should receive an email shortly so you can take the next steps to recreate it. When you recreate the account, you will be able to create a new username if the one you want is available. You will then be asked to choose a domain name, and this can be different than your username, if you want. If your requested domain is available, it will be added to your account. Because resetting an account is destructive, I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Request has also been sent via email but it's a lot more readable in this thread here. Also more details provided in the user's 2nd email here.

It looks like it is a known issue in Plesk that hasn't been fixed yet https://support.plesk.com/hc/en-us/articles/13302844000663-Plesk-Email-Security-extension-blocklist-does-not-work Have you tried using the filters in Roundcube?

trying to create esp32weather.heliohost.us but an error is encountered before completion of said creation. please help. I had used edd.hall@gmail.com to register sccccisclub that I no longer want. I would like a fresh account. Thank you.

I have a web project in development. It connects to a hosted database and a hosted email. At home I use WAMP and VS Code Terminal node server.js for testing. At home the project works: connects to the database and sends email. I opened a HelioHost, Johnny server account to test the project online, because Helio supports node.js, and is free. In my first attempt I got the connection to the database to work, but not the email. I reset the account to try to start again. Now the email works but not the database connection. When I open the website, https://wapps.helioho.st, using Chrome incognito browser, and try to I get the following errors: displayed on the page: Unexpected token '<', "<!DOCTYPE "... is not valid JSON; console: Failed to load resource: the server responded with a status of 404 (Not Found) users/login:1. I am not getting any log error messages. The node version I am using at home is 18.20.5 and on Helio 18.20.8. The only changes I knowingly made between the first attempt and the reset was code affecting the email function (which is working now after the reset). I do have an .env file in the root directory, which I find is needed to make the email function work. I eliminated it to try the database connection and got the same errors. I have double, tripled and quadruple checked the environmental variables I inputted into the Plesk Node.js page. “I work a lot with Grok AI to resolve issues. This has us both stumped. I gave Grok the code for the following files: login.html, server.js and .env (to verify the environmental variables). Grok’s responses: 404 Not Found for /users/login: On HelioHost, a 404 error can also occur if the Node.js application hasn't been properly deployed, if the Apache server isn't routing requests to your Node.js app, or if there's an issue with the application setup in Plesk. Unexpected token '<', "<!DOCTYPE "... is not valid JSON: This error occurs because the client expects a JSON response from /users/login, but the server is returning an HTML page (likely a Plesk 404 error page or a default page). This happens when the Node.js app isn't handling the request, and Apache/Plesk serves a fallback HTML page. No Log Error Messages: The absence of log errors could mean that the Node.js app isn't even processing the request (e.g., Apache isn't forwarding requests to the app), or the logging middleware (morganMiddleware or logger) isn't capturing errors correctly.” I wondering if my service on Helio is functioning. PLEASE, ANY HELP WOULD BE MUCH APPRECIATED. Otherwise I will try to reset and try again.

Quick update to the above: Adding the domain as an add-on is not destructive, so I've gone ahead and added it since there's a 50/50 chance that's what you want done here. 🎲 Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar.To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you meant that you wanted to get rid of the free heliohost.us domain and only have your custom .es domain as the only one on the account, please let us know. We can then change your main domain for you. Thanks!

Domain add was done via Discord: https://discord.com/channels/398197622168616962/398538798994161664/1381317538574630912 Closing this as [Solved].

User has also requested the domain add in Discord. I've re-sent them the reminder from yesterday about ETAs and that creating duplicate requests across Discord / the forum can cause delays.

Thank you dear Wolstech for clarifying. 🙂 As said, hopefully Krydos or someone else might be able to solve this. 🙂

thanks I recreated the account. Can you add filmdizizle.net domain

Tools & Settings is global server settings section for admins, which is why you can't see that. That guide is for blocking email addresses/domains for the entire server, not a single user.

This support request is being escalated to our root admins.

Thank you dear Wolstech for your quick reply. I did find this information on the internet: https://www.eukhost.com/kb/how-to-add-and-remove-domain-from-blacklist-in-plesk/. In this tutorial there is a "Tools & Settings" section. I did found out that in my Plesk control tool, the section "Tools & Settings" is missing. Is that the reason maybe that the black list feature does not work? However, on individual email level I can enter blacklisted emails, but -as said- it does not work in practise. Hopefully Krydos or someone else might be able to solve this. 🙂 Kind regards.

Google translate says: Your account is being reset. When the reset is finished, you receive an email with a link to create a new account... If you need data from your old account, back up will be available at https://heliohost.org/backup/ once the reset is complete.

I'm not sure if anybody has ever actually used that feature before. Let's see if Krydos knows something about this...

Your account is in the process of being reset. When it is finished, you'll receive an email with a link to create a new account. Please let us know once you've created the new account so we can add the domain back.

This is fantastic 👏

Hello, username:gmpintus https://gmpintus.helioho.st/ I have noticed that my account was suspended due to excessive use of disk space. This oversight was on my part, and I will review and remove unnecessary files. May I kindly request the reactivation of my account? Overuse policy Disk space 1022.3 MB used of 1000 MB

Hello, can you reset my account and delete all data, then add this domain https://filmdizizle.net/ to my account pleaseHello, can you reset my account and delete all data, then add this domain https://filmdizizle.net/ to my account please my username filmdizizle