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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Whatever was running was using way too much CPU. CPU limit is 10000 units/day, RAM is 200GB/day. Are you ready to fix the issue? If so, let us know and we'll unsuspend you.

Yes, thank you. I got it, will reach out to them regarding a static IP.

It is goensch, and sorry for the hassle. Take your time.

Hi my account was suspendet for too much laut load. e and last time I check the Load was below 20 per of limit. Can you tell me whether it was CPU or memory?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If you've already set up your DNS with your domain registrar then you don't need to do anything further. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You would create the record on your domain registrar's dashboard, using the IP addresses found in Plesk. Please see this page for more info on setting up your DNS: https://wiki.helionet.org/Addon_Domains#DNS_Records

Hi Admin, Please add the following domain to my account (seabirdr): Domain: k.appinn.me A and AAAA records have been pointed. Thank you.

how to create an A/AAAA record to Johnny's IP?

Domain added, it'll take effect in about an hour and a half. You'll need to either switch to HelioHost's nameservers or create an A/AAAA record to Johnny's IP for it to work.

a different TLD specifically singburiadventistcenter.org

Is that a subdomain for .heliohost.us/.helioho.st, or a different TLD?

Hello, good day. I would like to request additional domain. My username is: kirkhezir123 Domain needed: singburiadventistcenter Thank you.

Thanks for letting us know. I've canceled the pending suspension for your Tommy account.

I got a perfect 10/10!

Hello, Thank you for your message and for bringing this to my attention. I would like to clarify the situation honestly. I currently have two accounts: Sipir17 – a paid (donor) account Sipir87 – a free account I now understand that having more than one account requires prior permission, and I apologize for overlooking this requirement in the Terms of Service. I would like to keep the Sipir17 paid account and I am completely fine with closing the Sipir87 free account if needed. Please let me know if you require any confirmation from my side to proceed. Thank you for your understanding and for the service you provide as a non-profit organization. I appreciate your support and guidance. Kind regards, Sipir17

Rebooted, however due to insufficient memory to restart cleanly it had to be hard reset which can damage the filesystem over time the more it is done, we recommend either upgrading, resolving the underlying issue, or doing a rebuild.

I have started the reset. You will receive an email in a few minutes with a link. Click the link in that email to continue to reset process. Let us know if you need help with anything else.

yeah, you can do it. Hopefully it will be easy to bring it back to life, as I was using it.

please reboot my vps thanks

Domain added, it'll take effect in about 95 minutes. You'll need to create an A/AAAA record to Morty's IP if you're not using HelioHost's nameservers.

Hi. Please add the domain casamarcial.com.br to my account. Thanks!

Let us know if you're ready to do the account reset.

I have removed all the domains except jeffersonmidei.helioho.st, as that is your main domain. Is there a domain you would prefer to become your main domain? I cannot remove it without replacing it with something else.

Looks like wolstech added this domain for you. Remember to create an A/AAAA record to Johnny's IP if you're not using our nameservers.