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Renamed.

Deleted.

You can change this in Plesk. Go to Plesk then click your username in the upper right->Edit Profile and update the contact info. Once updated, it can take a few hours before our website dashboard and login page reflects the change. If you're unable to change it for some reason, please let us know and we'll manually send an email to your old email address to verify your identity, then update it on our side.

Hello HelioHost Support Team, I am writing to request a change of the email address associated with my HelioHost account. The email address currently on file is an institutional email that will soon be permanently deleted by my organization. Here are my account details: Current Email Address: s2201710@usls.edu.ph New Email Address: filasoldantejr@gmail.com Please let me know if you need any additional verification or information from me to process this change. Thank you for your time and assistance!

Mail score 10/10, thank you!

If there's specific files you need, we can look at grabbing those for you. Please specify the exact file or database names. It may take a while to get you the data, as we have to manually review it to ensure nothing illegal is in the files we provide. We do not provide full backups of hacked accounts because they contain malware and may contain illegal content as well (e.g. data collected by a phishing site if one was set up).

This support request is being escalated to our root admins

I would like to permanently delete my helionet account. I'm waiting for confirmation that account have been deleted.

Yes, it does! Not sure what you exactly changed, but thank you so much!

An administrator will be able to change it for you.

I'd like my username on the forum changed to hunterp93 to match my vps.

My website is not backed up. Can I back it up and then reset it

I checked your VPS120 and it is already powered on. After you pay for an expired VPS it should power itself on automatically so you don't need to urgently contact us, but if something goes wrong and it doesn't power itself back on within 30 minutes or so you could let us know. Once we receive the support request we will try to get a response to you within 24 hours.

It looks like your payment went through and your VPS is active again. Please let us know if you need anything else.

Does it work now?

No worries about delay, verified the DNS record is working. Thank you so much

Try renewing using this payment link: https://heliohost.org/vps/pay/?code=IoqfXhQPISXC1do3

I am trying to renew my subscription but it asks to create new account when I open https://heliohost.org/vps/ - but I am already logged in and do not need new account

I'm using Johnny, using IP address 64.62.151.106.

Please see https://helionet.org/index/topic/68164-request-to-unsuspend-account-lismo-resource-overuse/ Do not create duplicate topics for the same issue.

Dear HelioHost Support Team, My account lismo was suspended due to excessive resource usage. I sincerely apologize for the inconvenience I may have caused to the server and other users. I have reviewed the resource usage data on my dashboard and understand that my account exceeded the daily limit. After investigation, I believe the high usage was caused by [请在此简要说明原因，例如：leaving SFTP sessions open too long / frequent cron jobs / scripts that consumed too much CPU or memory]. To prevent this from happening again, I will: 1. Optimize my scripts and reduce their resource consumption 2. Close idle SFTP connections promptly 3. Adjust cron job frequencies to run less often I kindly request that you unsuspend my account. Once reinstated, I will strictly follow the Terms of Service and actively monitor my resource usage at https://heliohost.org/dashboard/load/ to ensure compliance. Thank you for your understanding and assistance. Account details: - Username: lismo - Server: Tommy Best regards, lismo

The Rebuild has started and you'll get an email when it finishes. Your next free rebuild will be available on 2026-07-03

This support request is being escalated to our VPS admins.

I'd like to use my free rebuild, I screwed up something when I was removing php, so I want to wipe it and start over please, thanks for the help!

Yep, Morty never has 502 errors because there are far fewer domains on that server, and it only takes Apache 10 seconds or so to restart. Morty also uses graceful restarts so the old Apache threads continue serving requests while the new Apache threads load up the configuration. On the free hosting plans we use hard Apache restarts which shows 502 errors for a minute or two every time Apache is restarted. You can read more about 502 errors with this link if you want to https://wiki.helionet.org/502_Bad_Gateway