All Activity

This support request is being escalated to our root admins.

Hi there, On May 9th, I received an email stating: "we noticed Johnny was having issues, and powered him off to investigate. It turns out that a lot of files were missing, the master boot record was gone, and the partition table was destroyed. We managed to do some data recovery and then made backups of everything that was intact.". This email also stated that if I wanted, I could request that my website be brought back online as quickly as possible, offering me a free trial of Morty. This wasn't necessary, as waiting two or three weeks wouldn't be a problem and you explained that "If you're ok with your website being offline for a couple of weeks, no action is required of you, and you'll be able to stay on Johnny after the server is rebuilt.". Now that Johnny is online again, how can I recover my website and databases?

My main domain bladerunner.top with webmail are not working (after request of deleting second domain). Mu account name is zaisty on Tommy. Please refresh all DNS records of bladerunner.top as there should be. Thank You.

Greetings, I am using the Johnny service and selected a subdomain I wanted from a day or two ago. (Subdomain is https://greysky.helioho.st/ ) And loading the site gives me error code: SSL_ERROR_RX_RECORD_TOO_LONG I tried certain troubleshooting methods from this wiki page but no luck so far. I also tried removing cache from my browser and disabling my plug-ins as well. Plus I tried viewing the website on two additional web browsers as well. Thanks for taking the time to help.

I would like to choose specific domains(I'm using HelioHost's domains), please. Here are the names I want to add: Main domain (for Laravel hotel project): hotel.helioho.st Subdomain (for REST API): api.hotel.helioho.st

Do want a specific new domain and subdomain added, or do you want us to assign some random ones? If you want to decide yourself which domains are added, please provide the full addon domain name you want, including the top-level domain (TLD): - If you're using HelioHost's domains, specify either the-domain-you-want.helioho.st or the-domain-you-want.heliohost.us - If you've purchased a custom domain, specify the TLD (such as the-domain-you-want.com, the-domain-you-want.net, etc.)

hello, my username is csierrae1815, please add for me a new domain and subdomain, and delete this domain csierrae1815.helioho.st, In addition to this, could you assist me with GitHub? I am attempting to upload a repository, but the process is frozen and has been loading for over two hours.

This support request is being escalated to our root admins.

Thanks again, it didn't let me pick heliohost.org anymore though: Can it be recovered (or files restored if need be into the new path for US TLD) ?

Hello, I need to be able to access the PostgreSQL that I created remotely. Since, with the issues in the johnny service, the database was deleted. I already created the database and the user, but to add the data, I need to be able to access it remotely. Can someone be able to activate the remote access for the database created, please? And could inform the connection IP or domain that should be used to connect? db name: alexandrepascoal_eagleeye db username: alexandrepascoal_raptor Thank you for the time spent and for the service. Alexandre Pascoal

You should be able to open that file without the extension (it should be a .tar file without the extension, if whatever tool you're using won't open it, you can rename it and put a .tar on it so it will open). .tzst is a .tar inside of z-standard. The actual files you had in your home folder are inside that extensionless tar file. You then upload the actual files back into your home folder through the file manager or SFTP just like you did when you originally set your account up.

Invite sent. Recreating the account just gives an empty account, there is no automatic restore of any data. Escalating to Krydos to see what newer data is available for you.

Apologies, I've sent you by Personal Message another mail address to reactivate milano with. @Krydos "Newer files ... recoverable from the crashed server as well" would be very welcome of course, if not on restored into the file system anyway through recreating the account.

OK, the backup file is named 2026-05-15_pleskbackup-<username>.tar I unzip it and go into the folder called "domain" and then the folder named 'YourAccountUsername.helioho.st' in there I find 6 different .tzst files, and .xml file and a folder called ".discovered" which contains yet another subfolder with more files One of the 6 files in the folder named 'YourAccountUsername.helioho.st' is the file named 'backup_user-data_##########.tzst' As I follow the instructions in https://wiki.helionet.org/Account_Backups#Access_Your_Files I open the file named 'backup_user-data_##########.tzst' and find a file with the same name, but without any extension. With that it seems I have access to my user data, but I am still confused as to where I upload this in Plesk. The only instruction I seem find: "To restore a backup, you must first extract the backup file on your local machine, then upload the specific parts you need". Yes, but how upload what parts where in Plesk? Thankful for your support.

Since that domain is already on your account as the main domain, the only thing you need to do is set your domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org and the domain should work. Note that HelioHost is not a registrar (we're only a host). You need to set the name servers on the registrar's website where you purchased the domain.

Your account wasn't eligible for automatic recreate because it was suspended for a TOS violation (specifically, disposable email address) at the time of the crash. Per our Terms of Service, disposable email addresses are not allowed. Please provide a valid, non-disposable, email address so we can reinvite you. Krydos can assist with the backup piece. There is a backup from 2024-07-25 (the last Johnny crash) available for your account, and I suspect there may also be an archive from August 2024 that could be used as a backup too, since there was an unarchive event in the logs for it. Newer files (but not databases) may be recoverable from the crashed server as well.

As http://milano.heliohost.org had been active until just before this month's crash, and https://helionet.org/index/forum/91-email-support/ shows other subdomains getting 2024 backups as well for which support may have more recent files recoverable, if unsuspending the the account won't help, I'd also much appreciate whatever you can get from this year or the last.

Tenemos un dominio propio (.es) registrado en otro sitio, deseamos hospedarlo en nuestra cuenta TOMMY cambiando el DNS pero no aparece la opcion en el Panel de Control todavia ¿Como se debe hacer para traerlo y hospedarlo? www.asociacionrenovar.es

My main domain bladerunner.top with webmail are not working. Please refresh all DNS records as there should be. Thank You.

Johnny accounts have a limit of 5 domains (one of which must be your main domain), so you cannot request 9 extra domains. https://helionet.org/index/topic/66787-domain-limits/ If you want to request all of these, you will need to upgrade to Tommy first. Otherwise, please specify 5 that you want added, and which one you want as your main domain.

$6 ($5 + $1 bonus) has been added to your account, giving you a total balance of $6.4521. Thank you for your payment.

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media.

Hello HelioHost Team, I hope you are doing well. I am requesting the addition of multiple subdomains to my HelioHost account. My account username is: texu My main domain is: texu.helioho.st Please add the following subdomains to my account: 1. mods.texu.helioho.st 2. api.texu.helioho.st 3. files.texu.helioho.st 4. tools.texu.helioho.st 5. store.texu.helioho.st 6. portal.texu.helioho.st 7. project.texu.helioho.st 8. apk.texu.helioho.st 9. dev.texu.helioho.st These subdomains are required for my project structure. Kindly add them to my account whenever possible. Thank you for your support! Best regards, texu

Hello, Could you enable Java/Tomcat support for my account please? Domain: fitness-app.helioho.st Username: ccuellarjustinia Thank you.

I've removed the 'others' subdomain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the 'genesis' subdomain to your account. It can take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache