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For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? Glad you resolved your issue, marking this thread as [Solved].

Could you please confirm: That you have already created a 'flask.wsgi' file. That you understand that WSGI Control Access uses at a minimum 260 GB memory per day and your bill will probably be about $1.91 or more per month. Once we have this confirmation, we can escalate to a root admin to enable this for you. Please see here for all the details needed for efficient progression of a WSGI Control Access enablement request: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

Thank you. I have upgraded to Morty server. Can you please grant WSGI Control Access for my account.

Thank You for your support!

its solved

I cant find where and how do i changethe Application Root and Application Startup File anywhere, can someone help me ? Since no one is helping me in Discord support, I came here to ask, and even chatgpt doesn't know how to help me either.

Account senex has been unsuspended. It may take a few minutes before you can login again, and the domains can take up to two hours to function.

An update: I've added the AAAA records as well, but no success.

Sorry, actually I didn't read it. As I have no other accounts I think the most probable reason is sign in to my account with University WiFi. I will make sure the connection is not public in the next time I sign in to my account. Sorry for any violation of rules and can you please re-activate my account? I will avoid this fault in future and thank you for your support. Regards, maryelliot238@gmail.com

Did you read the email that was sent to you?

Hello HelioHost Support, My account (Username: [senex]) on the [Johnny] server has been suspended, and I am unable to reactivate it through the standard renewal script. URL: https://senex.helioho.st I am an engineering student at the University of Moratuwa, and I use this hosting for my academic projects and web development practice. Could you please let me know the reason for the suspension and help me restore access so I can continue my work? Thank you for your time and assistance. Best regards, Senex maryelliot238@gmail.com

A new subscription was set up on 2026-03-25 and the new expiration date is 2026-04-25. Hopefully the subscription will bill automatically for $7.00 USD on that date. If there is any issue with the payment we will email you.

Can you explain why all of the accounts have very similar usernames? (Also, on the off chance these are a result of you just needing multiple websites, you can have multiple sites on 1 account...a Johnny account can have up to 5 websites/domains on it).

Hello Sir I'm using my office WiFi network maybe that's why violation detecting I don't create multiple accounts, I have only once account in my device

Thanks

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Username: meowl, Server: Johnny, Main domain: meowl-browser.helioho.st from meowl-browser.helioho.st to pouncenet.helioho.st

Thanks so much, that helps a ton!

Hello there! Seems like I couldn't make it work. Maybe something on my end?

You can limit the size of logs by clicking the logs button in plesk and then clicking the three lines in the top left and then clicking log rotation. From there you can enable log rotation and set the size you want. I usually set it to something like 30000kb which is 30mb. You can also delete your current log files by clicking "Manage log files" in the same menu that you click on to go to the log rotation page.

Working for me. if it still persists, try clearing your browsers cache. Usually 503 errors after changing settings or increasing disk space like in this scenario need an Apache restart to resolve.

It looks like your disk space has been increased to 4000 MB. It's possible it just needs an Apache restart to take effect, but an administrator can look into this in the morning.

Hello i increased the disk space because the account was suspended to exceed the disk share accounts have remained offline and show error: 503 Service Unavailable example: https://thenewsaddicts.com/ Could you check it? Thank you W2hsystem

Sorry if these are obvious questions, I've been trying to figure this out myself but I don't know much about web hosting or Plesk. Is there a way to directly limit the total amount of disk space Plesk's Apache SSL/TLS access logs are permitted to use before they start clearing themselves? I'm working on cutting down the number of requests I'm currently sending via PHP because I did some things unwisely, but I'd also like users to be theoretically able to send a good number of requests without me ever having to manually clear the logs to avoid going over my storage limit. Also, the Plesk disk space usage statistics for my site is listing 286 MB for Web (as opposed to logs/databases/mail/backups/config) but the repository I pull from only contains 94 MB of files. I'm currently trying to figure out where the remaining file size comes from. If anyone has suggestions on what sorts of things I might be able to look for or where, I'd appreciate it. I haven't had any luck digging through my folders so far.

Domain added. It can take up to 2 hours to start working.