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All staff are unpaid volunteers who donate their free time. If there is no response, it is because we are busy with work/school/family. There is no guaranteed timeframe for a response to support requests. We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

guide me mailhost alone, I'm facing issue with ssl. because main website gurujeebuilders.com already hosted via google sites. but I need to host mail and webmail via heliohost. Now webmail I can't able to access

Your backup from 2023-11-12 has been removed and a backup from 2026-05-08 has been added to the backup system. I sent you a link to download it. Let us know if there's anything else you're missing.

yes Krydos, please

it's okay, I just need my files, not database

I have downloaded it before for my website, and I have made changes and improvements to my code at Plesk, but unfortunately, my files on my laptop were lost because the hard disk was damaged and could not be restored, so my last hope is backup from heliohost

yes, you're right, it was Johnny, my bad.

I assume you mean the Johnny crash, as that was the most recent crash and your account hasn't been on Tommy since 2019. There is a backup from 2023 available at https://heliohost.org/backup/ Krydos can also probably recover the contents of your home folder from the time of the crash for you as well, however this will not include databases, which for most users have been unrecoverable. If you did want us to check for database data, we would need to know the names of the tables within the database, and the files you'd receive will be raw ibd/frm files that you'll need to extract the data from.

I would like to add a domain as mail.gurujeebuilders.com for mail host alone remove the gurujeebuilders.com

Please turn off Node and delete the npm cache How can I download Backup since I'm not getting any option in plesk

Hi, I lost my data during the Tommy's crash last May, and the available backups were from before the 2021 crash. So, is it possible for me to get my files back from before the May crash?

You asked over here to have your other domain changed. Do you want me to replace the designers7.us.to domain with this one since the designers7 domain doesn't work?

What do you want this domain changed to?

Sure. The pending suspension for the first account has been cancelled. It looks like you deleted the second one already so no action is needed there.

Hi, I got an warning from you about a possible terms of service violation. Unfortunately you are right, I didn't read your terms and I created two accounts. I already deleted the 2nd account, regarding jpjforuns@gmail.com. Is it possible to maintain my 1st account jpjoaquim@gmail.com? Regards, João Joaquim

I tested the download speed of your VPS. sftp> ls -lh -rw-r--r-- ? 0 0 3.5G Jul 24 17:21 largefile.bin sftp> get largefile.bin Fetching /root/tmp/largefile.bin to largefile.bin largefile.bin 100% 3600MB 58.1MB/s 01:01 sftp> It downloaded a 3.6 GB file in 1 minute and 1 second at about 58.1 MB/s. It seems like the VPS is fine and your internet connection is probably the bottleneck.

plz add my domain ai.neelamb.com.np

plz change my domain designers7.us.to this is not work

I try upload file 1.7GB from PC to vps via Webmin still normal with took time less than a minute. but downlaod case have issue.

Krydos can investigate this further but i assume another VPS on the server is swapping as your VPS is having to read the file to upload it to your PC.

I test speed on VPS look not bad but download file from webmin on browser under that directory still slow @vps133:~$ speedtest Retrieving speedtest.net configuration... Testing from Hurricane Electric (64.62.199.201)... Retrieving speedtest.net server list... Selecting best server based on ping... Hosted by CenturyLink (Eugene, OR) [2225.60 km]: 23.08 ms Testing download speed................................................................................ Download: 794.67 Mbit/s Testing upload speed...................................................................................................... Upload: 616.45 Mbit/s

This support request is being escalated to our VPS admins.

Dear Support Team, I am currently using VPS133 and have encountered an issue with the download speed from my VPS. When downloading a 3.6 GB compressed file from the VPS to my PC, the download speed is only around 62-130 KB/s, resulting in a very long transfer time. I usually perform these downloads at approximately 8:00 PM. Thailand Could you please investigate whether there are any bandwidth limitations, network issues, or server-side settings that may be affecting the download speed? I would appreciate any recommendations or assistance in improving the transfer speed. Thank you for your support. I look forward to your response. Kind regards, Chakkrapong

DKIM, SPF, and DMARC have been set up for the domain bcre.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

You have a 255MB backup in your account. The rest of your space is being used as follows. I deleted some of the logs for you, but there simply isn't enough space in your account unless you want me to also delete the backup and/or turn off Node and delete the npm cache. If you want to buy more space, you can do so in the dashboard. https://heliohost.org/dashboard/ Otherwise, please let me know what you want removed to bring the space under 1000MB. 305M ./public_html 145M ./logs 72K ./error_docs 12K ./.composer 12K ./.ssh 0 ./.trash 0 ./bin 0 ./cache 4.0K ./etc 0 ./httpdocs 36K ./php 0 ./public_ftp 188K ./ssl 18M ./tmp 0 ./var 283M ./gsakola.in 24K ./.nodenv 4.0K ./.phpenv 120K ./.rbenv 355M ./.npm 36M ./.cache 1.2G .