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What error are you receiving? Is it just timing out? If you're not able to connect to the server at all, please post the IP address of the connection you're using (you can see that here: https://heliohost.org/ip.php)

Sure. Please remove the commercial website within 24 hours. Please let us know when the site has been transferred so we can remove the domain from your account. Unsuspended. The domains can take up to 2 hours to function.

Oh, I see. The static website is indeed for a small commercial business. I can host that elsewhere. If you unsuspend my account I can take it down immediately and use your hosting only for my software projects and other non-commercial purposes.

Unsuspended. Your domains may take up to two hours to function.

You're suspended because we have reason to believe you were using Johnny to run a website that belongs to a commercial business. The Johnny and Tommy plans cannot be used to run commercial websites. Normally, we would offer a free trial of Morty for this, but you've already had a trial previously and chose not to purchase, so you were suspended instead. If you wish to keep your website hosted here, you'll need to either purchase a Morty subscription or prove that your website does not belong to a commercial business. How would you like to proceed?

If you need these, you can purchase a VPS and install tomcat. https://heliohost.org/vps/ We haven't offered support for Java on the shared hosting since 2021. We hope to eventually offer it again, but there's currently no estimate as to when this will happen.

Hi, my account has been suspended. I'm not certain which part of the terms of service I have breached. I have one public facing static website and and a non-public website I use for receiving user submitted error reports for free software I develop. If the issue is with the error reporting service, I can remove it and host it elsewhere, but I'd like to continue hosting the static website if possible. Thank you.

Hello HelioHost Team, I would like to request the unsuspension of my HelioHost account. I accidentally created a second account using the email address kalairohith07@gmail.com. I was not aware that HelioHost allows only one account per person across Tommy and Johnny. I sincerely apologize for my mistake. I would like to keep this account (kalairohith07@gmail.com). If necessary, you may permanently remove my other HelioHost account. I kindly request that you review my account and consider restoring access to this account. Thank you for your time and understanding.

I cannot access plesk any more

Yes, you were also moved for the same reason.

please your support to include the TOMCAT9 JAVA 11 both should be avaibles in my services

I guess OP never responded because they realized all of their requested modules were already installed.

I was moved to Morty2 as well. Does that mean that I got flagged as well?

Your account was moved to Morty because we determined during a routine compliance audit that your account is being used to host a commercial website, which is not permitted on Tommy or Johnny due to our discounted Plesk licensing on those servers. From our terms of service: You should have received an email similar to the below, however because you were one of the first accounts moved, it's possible it moved before the email notification was in place. You'll need to prove the websites on your account do not belong to commercial businesses, start paying for Morty, or remove the commercial websites before the trial expires.

Good afternoon; Since early this morning, been having some issues with accessing my site at https://news.burken.com A couple of things I noticed and wondered if it had an impact: I've always logged in and accessed my account via tommy.heliohost. today I noticed I'm on morty2.heliohost. Did my subscription to tommy lapsed? I am able to access all my other sites except for the one mentioned above. I have looked at the log files but can't figure out what could be the issue. When testing the SSL, the DNS points to tommy and comes back unreachable or unverified. Any help on this would be appreciated. chrisohps Thank you.

Domain added. It can take up to 2 hours to start working.

Domain added. It can take up to 2 hours to start working.

I am interested in adding an additional domain to my new Morty account. The new domain will be: wxgnome.com Thanks.

Good day Please Could you assist with helping me to add the domain name www.durbantabletop.co.za to my account thank you Bradley

I've added the roferosstore domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I've also removed the bullsfitnessgym domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Good day, I am techjohnrel, and I would like to respectfully request to delete domain "bullsfitnessgym.heliohost.us" and add new domain "roferosstore.heliohost.us". I sincerely appreciate your consideration of my request. Thank you for your service. Respectfully, techjohnrel

Your account has been reset. You'll receive an email shortly with a link to start over with a new account. If you need anything from your old account, the data can be downloaded from https://heliohost.org/backup/ once the reset is complete.

Fixed missing DNS zone.

I recently reactivated my account, but I've noticed that my domain is currently inaccessible. When I try to load my site, I get a "This site can’t be reached" along with the error code DNS_PROBE_FINISHED_NXDOMAIN. Could you please help me resolve this issue? Thank you!

My username is vithul Can you please reset my account and remove all the domains from the system. I want to start over with a new project