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That IP address is not blocked on our end from what I can see. DNS on your domains looks fine (we usually recommend just setting the MX records directly to tommy.heliohost.org for simplicity, but this is not going to cause the issue you're describing and the configuration you're using should work). Krydos can confirm the firewall stuff on our side. If there isn't anything found, this may be an Azure issue.

Very few of us use awstats, so odds are nobody really knows. It's also listed as deprecated in Plesk... Perhaps Krydos would know?

Unblocked. Can you access the wiki now? https://wiki.helionet.org/

Nobody an idea? In AWStats it says: Last update 08 Jun 2026 - 19:50

That error looks more like the FROM address is wrong. If I'm reading that right, Windows mail is trying to send email on behalf of unqsoft@gmx.com using Tommy as the mail server. That will never work simply because Tommy isn't allowed to send mail for the gmx domain. You probably need to change the FROM address to match whatever mailbox you created on Tommy. I went ahead and set DKIM and SPF up on your main domain since its the only one on your account that's actually hosted here at the moment, but I suspect its the above mail settings issue in your client causing that error.

We had to block a bunch of IP ranges since bots were attacking the Wiki last weekend. Your IP is probably in one of the ranges. This support request is being escalated to our root admins so they can unblock you.

Hello, I have been using my Azure students benefits currently and migrated some of my sites to Azure VM. Since azure do not allow mailing using its server IP, I was using heliohost for mailing purposes. Two of my sites that require mail services to run properly suddenly stopped sending mail (Though it was fine even after the migration). I checked the error log and found SMTP connection error. I have done the following checks already- 1. ufw not blocking SMTP ports 2. The Network firewall rules in Azure portal allows SMTP ports 3. Mail server domain is not proxied by cloudflare 4. Mail DNS records including spf are correct Since these are not creating the problem, the most probable problem might be the IP blocklist by Tommy. Can you please check if 20.41.113.135 is blocked or not. Domains: 1. dmcbonesbank.org (Username: msbsurfi) 2. hhfn.org.bd (Username: hhfn) Regards, MD Shifat Bin Siddique

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

IP Range Rate Limited Unfortunately we've had to block the subnet range that your IP address belongs to due to excessive malicious traffic. Please open a support ticket on our forums, email us at support@heliohost.org, or chat with us using the widget in the bottom right corner to let us know that the IP address 41.36.132.153 would like to be unblocked.

DNS record added.

Are you able to view the wiki now? https://wiki.helionet.org/

Which domain?

You can keep the hosting plan and have a VPS, that's not against the Terms of Service at all. Any data you want put onto the VPS, you would move there yourself. Hestia haven't yet released their version for Ubuntu 26, so if you want Hestia, you'll need to get Ubuntu 24 installed instead.

This support request is being escalated to our root admins.

We had to block a bunch of IP ranges since bots were attacking the Wiki last weekend. Your IP is probably in one of the ranges. This support request is being escalated to our root admins so they can unblock you.

This support request is being escalated to our root admins.

The pending suspension for account oshekher has been cancelled. Thank you for complying with our terms of service.

What is your username?

Domain added. It can take up to 2 hours to start working.

I've hosted my website with it so it's my request to unsuspend it.

Hi i want to add a subdomain dns record could you help me please? Domain: leventyayla.com.tr Dns records: aws A 3.67.187.186

Hi HelioHost Support Team, I am receiving an "IP Range Rate Limited" error message. I am not sure why my IP was blocked, as I have not engaged in any malicious activity. Could you please check and unblock it? My IP Address: 171.236.58.199

Please add domain uniqsoft.co.il to my account

When I try to send e-mail I receive error message he message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for 'unqsoft@gmx.com', please contact your email service provider. Subject 'Test heli' Server Error: 554 Server Response: 554 5.7.1 <unqsoft@gmx.com>: Relay access denied Server: 'tommy.heliohost.org' Windows Live Mail Error ID: 0x800CCC79 Protocol: SMTP Port: 465 Secure(SSL): Yes Please help. May be ypu have to set Up SPF, DKIM, and DMARC records

I switched you back to Ubuntu 24 and installed Hestia for you. To login to Hestia go to https://vps162.heliohost.us:8083/login/ and login with the username 'admin' and the password you selected when signing up.