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Bonjour Équipe de support, Depuis un temps j'ai du mal à me connecter à mon compte pourtant mon username/adresse mail est correct et mon mot de passe pareil. Je voudrais, s'il vous plaît, avoir accès à mon compte le plus tôt possible pour apporter de lise à jour à mon site et à mon compte Merci beaucoup. Bien cordialement David Mbuluku

thanks much!

Subdomain added, will take effect in about two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Tommy's IP.

heya! i'm microman5252, and i would like the subdomain "wiki" added to my domain scrllk.net, so the full domain would be wiki.scrllk.net. thank you!

It looks like your account is under the storage limit now and is active. I'm going to mark this solved. Let us know if you need help with anything else.

Ok, I added the database to your backup at https://heliohost.org/backup Please be aware that the database is in .frm and .ibd files which are binary, not .sql file which would be text. You will need to do some database recovery to get the data out of there. I've googled it and it seems like there are a lot of different methods to do this. If you succeed at extracting the data from the binary files we would appreciate it if you shared the method you used so we can instruct other people to do the same.

Hi, I recall the database was created by September last year and wiped last March when then was filled with the new content (March 15 is the last day I remember a new entry was added to the table as it was reviewed that day).

It's no problem at all. We just don't want to miss anyone's requests by accident! 😅

Thank your very much for the kindest advice🙏 I am sorry for replying to the thread marked as solved. Won't happen again. 🙏

Thank you 🙏

That's the server performing an Apache restart. It happens approximately every 2 hours and lasts for a few minutes typically (the exact length of time depends on server load). The error is normal while the restart is in progress though.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Hi wolstech, Yes please

Yeah, sorry about that. Had the issue with Bad Gateway, no webmail etc but Plesk worked and FTP. Thats why i thought it might be related and hooked up on the other Thread. Makes sense to open a seperate one. Next time And yeah, suddenly it started working again. So it was maybe just a hiccup. Should have waited another 10 minutes Thanks for the compliment about the car 🥰 Actually we have 2 of them. Same build. Both in the family for 17 years now

DNS issue is fixed, now just needs to provide a real email to get rid of the suspension page.

I split your request to make a new thread since it's easier to troubleshoot different issues separately. I checked your site and it loaded for me (amazing car! 🤩). Looks like you resolved the issue yourself so I'll mark this as [Solved]. Next time, if you run into an issue on your account, unless it seems like something that could be hosting-related or server-wide (which I can see in this case why you thought it could be a Tommy server issue!), please go ahead and make a new thread so your posts don't get accidentally missed in a request created by another user. If it does turn out to be a common issue, admins can always merge threads later and tell everyone they're affected by the same issue.

Edited: Problem solved

If someone signs up with a disposable email because they never want to receive messages from HelioHost, it’s hard to understand why they’d expect us to receive and respond to messages from them when they need help. Especially after doing it a second time. 🤔

No one is born knowing anything about CNAME settings or A records, and I think most people still don't, so you're doing great! 🙂 Sounds like you figured out what to do next, but if you're still stuck, let us know who your registrar is, and if it's one someone else is also using, they may be able to provide more specific help. (For example, I use Namecheap since they have an affiliate agreement with HelioHost so I can help with how to set the DNS up on their site.) Also, just so you know, there is a risk we accidentally miss another request when asking on a thread already marked [Solved]. In this case MoneyBroz saw the other question and has completed it, but it would have been alright if you had raised this as a new request instead, too. Please let us know if you get stuck on anything else!

Done. It can take up to 2 hours for the new domain to start working.

The server your account is on (Johnny) crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details. A backup of your files can be had from https://heliohost.org/backup/ We are also offering free Morty trials for users affected by the Johnny crash. If you want, you can be sent a Morty invite at no cost to get your site back online, and we'll move you to Johnny once Johnny is working again. If you're interested, please let us know.

Yes the issue is DNS related, but as MoneyBroz said above, the terms of service violation has to be addressed first. From our terms of service: Please provide us with a valid, non-disposable email address and we can update your account, unsuspend it, and fix the DNS issue. If you are seen using a disposable email address a third time after we fix it again, your account may be subject to a ban.

Hi MoneyBroz, seems like I messed up with CNAME (I am new to this stuff). It's likely I have to add an A record pointing to Heliohost IP. Can you please remove those two subdomain simrsmp.buyut.heliohost.us and momcare.buyut.heliohost.us and add buyut.andantekno.id instead? I really appreciate your help, but if you can't, it's fine. Thank you.

Hi Team, Not able login to my account. i tried rest password did not go through. may be locked dont know my user: zoom5555 please help

We cannot provide further assistance until we address the disposable email on your account, we changed it to a normal email on 2026-04-25 and it seems that you changed it back to the disposable one. Is there a working email that you can provide us that isn't disposable?