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No worries. Our support is based in America, and when you made the request it was ~3AM EDT. If you make a request overnight (especially between ~12AM - 6AM EDT) you likely won't get a response for several hours just because we're all asleep. That said, I just went to add these for you and realized your account has already reached its domain limit of 15. If you want to add these domains, you need to buy a second account or remove 2 existing domains first. Do you have any domains you want to remove? If not, you can purchase a second account at https://heliohost.org/morty/ then let me know the username and I can add the domains to that one instead.

Oh sincere apologies. Didnt know.

When domains are added/removed, or when settings like enabling node or switching PHP versions are changed, Apache has to restart to load the new config before it takes effect. Since you are one of several thousand sites on the server, there are always changes like that being made, and people waiting for them. If you've ever requested a domain or used some of the options in Plesk and were told it takes "up to 2 hours to take effect", the Apache restart is what you're waiting for.

Requests can take up to 24 hours to receive a response, with the oldest requests worked first. Bumping your topic without waiting at least 24 hours may result in your request taking longer than normal to receive a response.

Dear admin, these domains are still not up. would you please check.

and why does it restart??

Every 2 hours, or about 12 times a day

how many times in a day its restart. I show that error multiple time in a day.

It's the server performing a routine Apache restart. https://wiki.helionet.org/502_Bad_Gateway The only server that doesn't show this error is Morty, because Morty is fast enough that the restarts complete in seconds, well before the connections can time out and generate a 502.

I have hosted https://frozennodes.com/ on tommy server. Why 4 out of 10 its always show Bad Gateway 502 Error.

Dear admin, please add the following two domains to my hosting. www.unitedglassqatar.com www.gaarnispharma.com Thank you so much !

Unsuspended. It can take up to two hours for your domains to function again.

Excellent work. Thank you so much for your help. This community is fantastic. Thanks!

There you go https://dark.helioho.st/test.py The instructions on how to run Python CGI outside cgi-bin is located here https://wiki.helionet.org/Python_Tutorial#Running_Python_scripts_outside_cgi-bin_folder I just created the .htaccess for you.

ohh. i see now.. The way i connect to FTP basically always connects in the background but I wasn't aware of this. i will make sure in the future to disable the account on my PC and only enable it when I use the connection

This support request is being escalated to our root admins.

Hi, I wanted to follow the tutorial to use Python on my account, but I don't have the cgi-bin folder to run the tests, and I don't think simply creating a folder with that name will work. Could someone please help me so I can use Python on my account? Domain: dark.helioho.st Server: johnny Thanks in advance.

First of all, Morty is the better server. Tommy is slower and older. You were originally on Morty and you have a $16 balance still, but you downgraded yourself to Tommy for some reason. I asked you why, but you never responded to me. There's really no good reason for you to to be on Tommy, especially since you already have more than a year's worth of Morty credit. Is this a real business or is it just a demo site?

Looks like you left your FTP sessions open. The load was from systemd, which usually happens when processes are running inside a user account for extended periods (FTP connections left open, overuse of cron, etc.). In your case, there are a bunch of FTP connections listed as other processes, including several that are marked idle, so that's the most likely cause.

Your account has been suspended for High server load: 10007.50 CPU. I've unsuspended you now, please allow some time for the account to fully reinstate. I'll escalate this thread to the root admins who may be able to tell you more about what caused the CPU to increase so much.

It looks like you also posted a request about this on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1528833145867075664 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. Where would you prefer to receive a reply? For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

HelioHost username: dl5ark heliohost server: tommy heliohost main domain: dl5ark.heliohost.org Hello support, could you please unsuspend my account? After my account has been unsuspended, I will check the load information in the dashboard and monitor the resource usage to make sure this does not happen again. If possible, could you also let me know what caused the suspension? Thank you very much for your help!

Krydos can probably answer this for sure, but my guess is this site was the one that got you flagged: https://vouchergo.app/

Thank you for replying to my text and shedding some light into the situation. First off, can you specify which website(s) or app(s) have been flagged as belonging to commercial businesses? Are there references on how to dispute the commercial flagging or how to prove it is not part of a commercial business? As a small independent developer, I have used heliohost to host mostly proof of concepts or personal projects to showcase/test/evaluate coding skills or projects or as a testing ground for potential sites, services or apps. Thank you for your attention to the matter. chrisohps

I want to add toolab.cc domain to my account with username vithul