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Ugh! I've now tried multiple sftp clients (first was Panic's Transmit because it's just nice) and have very likely gotten blocked once again. 🤦‍♂️ I'm very sorry to keep popping up every couple weeks when I have time to test again. I can for sure log into my HelioHost account. I can for sure get into Plesk (when my IP isn't blocked). And I've for sure read the docs in an attempt to avoid bothering you fine folks. My plan for next time is: Follow the steps to reset the SFTP password: `Login > Continue to Plesk > Websites & Domains > [domain] > Connection Info > System user credentials > Click the 'edit icon' next to password` Attempt a command line connection: `sftp -i /dev/null sftp://beporter@morty.heliohost.org:1373/httpdocs` Go form there.

Here is the second video in our Minecraft series. This video documents how to set up a modded Minecraft server on a HelioHost VPS. https://youtu.be/Fgmzvrtu7sA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Thanks for resetting my account! I've clicked the link and recreated the Tommy account using a different username. When I try to buy the VPS, I'm first prompted for the username, which says "mortaine" is not available. I can't login before buying the VPS-- when I login and then go to the page to buy the VPS, I am no longer logged in on that page. Is there a different link that will either keep me logged in, or prompt me for my email before asking for my username? If that's not an option, you can change my forum username to mortommy, as that's what I've set my Tommy account username to.

Ok. Account mortaine has been reset. A backup will be available at https://heliohost.org/backup/ when it's done, and you'll receive an email to complete the reset process. Your next steps are: Click the link in the email you'll get soon and recreate the Tommy account under another username. Buy the VPS through our website using the mortaine username. Note that you must register for the VPS using the email address that's on your forum profile in order for it to let you reuse the username "mortaine". If you need to use a different email address to purchase the VPS, you should change your forum account's email address to the email you want to use, then buy the VPS. Alternately, we can rename the forum account for you, which will also free the username up. Let us know if you would like the forum account renamed (it can be anything except mortaine, though matching your new Tommy account username might make sense).

Yes, the account is mortaine, and my data will be deleted. Please let me know what to do after that to set up both accounts (create a new Tommy account with a different username and the new Mars account with mortaine as it's username, yes?). Thanks!

See

If you want to reset the Tommy account, just confirm that it's the Tommy account mortaine that you want reset and that you understand your data will be deleted, and we'll reset it. (If you mean to buy a VPS with a different username, you can just buy it through our website. We don't need to do anything on our side if you're OK with a different username).

Great. Let's do that. What information do you need from me?

Thanks a lot admin. I think I need to take up more security measures on my account that the same incident doesn't reocccur again. Regards, Titus

I agree it does look like it was hacked based on the mess they left in the account. Your account has been reset without a backup, and you'll receive an email shortly with instructions to start over. There is a backup dated September 2, 2024 in our system that looks to still be clean if you need a good copy of your data to restore. You can download that here: https://heliohost.org/backup/

Hello. Admin. I am shocked to learn that my account has been banned due to phising. I would like to bring to your attention that maybe someone hacked into my account and did the evil thing. I have been using heliohost for more than 7 years. Kindly just reset all data on my account so that I will start a fresh. Sorry once more for this unfortunate incident

Hello HelioHost support, I'm currently using the Tommy server and trying to import a large WordPress template, but I'm hitting the default PHP max_execution_time limit (30 seconds), and the import is being cut off with the message: "The import could not be completed due to a low timeout limit on the server. Increase it to 300 seconds." I have already tried to increase it via .htaccess, php.ini, and .user.ini, but none of them seem to apply due to FastCGI restrictions. I also checked PHP Settings in Plesk, but I don't have permissions to modify execution time from there. Could you please temporarily raise the `max_execution_time` to 300 seconds for my account so I can complete the import? Thank you very much in advance! Best regards, Akis

Yes, you would need to use a different username for your VPS. If you absolutely want to use the username as you have now on Tommy for your VPS, we could reset your Tommy account for you, and then you could choose a new username for it.This would then free up the username to use on your VPS, but both usernames will still need to be different.

Thanks for the quick reply! When I try to create a Mars account, it prompts me for a username and then says that username (the one I currently use for my Tommy account) isn't available. I don't have a way to add a Mars account to my existing Tommy login. Do I need two separate logins?

You would need to just buy the Mars VPS, install whatever server software you need, and move your files if you want to keep them. You can have both a Tommy account and a VPS too. There is no direct migration path from a Plesk plan to any VPS plan, because the VPS comes as an empty Linux box with SSH access. If you no longer need the Tommy account, you can delete it from the dashboard.

I have a Tommy account and am interested in upgrading to Mars. What should I do to make this happen? I do not need the data currently stored on my Tommy server-- it can be deleted without a problem.

Domain added. it can take up to 2 hours to start working.

Dear Domain Management Team, I am writing to formally request the addition of a new domain under your management. Below are the details regarding its intended use: New Domain: unis.dpdns.org Purpose: This domain will primarily host a technical blog sharing tutorials and guides. The content targets users interested in technology learning and network setup. The platform has already begun attracting a steady audience and meaningful traffic. Usage Plan: I plan to utilize unis.dpdns.org as my dedicated technical blogging platform. The core objective is to help technology enthusiasts acquire and master relevant skills. To enhance content accessibility and practical value, I will incorporate video tutorials alongside written materials. Compliance Commitment: I hereby confirm that this domain will not be used for: Phishing activities Hosting illegal gateways Mirroring unauthorized content Copyright infringement Any activities violating local laws or regulations

Glad it works for you now.

the problem solved itself 🙂

Hi Yesterday I had temporary disabled account royalthaidc.com now I enabled it but it show error 404 https://www.royalthaidc.com/ could you check it ? Thank you

Domains added. it can take up to 2 hours for them to start working.

Hey Guys! I'd like to request the addition of two new subdomains to my account my main domain is covireus-api.helioho.st I'd like to add covireus-api-pd.helioho.st covireus-api-mpdf.helioho.st could you pls help me with that? Thanks a lot!!

It’s banned for phishing because we received the following abuse report regarding the account. I took a look and it appears something on your account was compromised. Because of the presence of stolen data, your account will need to be reset without a backup in order to be unsuspended, which will result in the loss of all of your data. Do you want me to reset your account?

Hello. I want to request the unsuspension of my account with the username: tchesoen. I honestly don't know the reason why it has been flagged off. Kind regards, Titus