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It looks like you also posted a request about this on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1528833145867075664 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. Where would you prefer to receive a reply? For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

HelioHost username: dl5ark heliohost server: tommy heliohost main domain: dl5ark.heliohost.org Hello support, could you please unsuspend my account? After my account has been unsuspended, I will check the load information in the dashboard and monitor the resource usage to make sure this does not happen again. If possible, could you also let me know what caused the suspension? Thank you very much for your help!

Krydos can probably answer this for sure, but my guess is this site was the one that got you flagged: https://vouchergo.app/

Thank you for replying to my text and shedding some light into the situation. First off, can you specify which website(s) or app(s) have been flagged as belonging to commercial businesses? Are there references on how to dispute the commercial flagging or how to prove it is not part of a commercial business? As a small independent developer, I have used heliohost to host mostly proof of concepts or personal projects to showcase/test/evaluate coding skills or projects or as a testing ground for potential sites, services or apps. Thank you for your attention to the matter. chrisohps

I want to add toolab.cc domain to my account with username vithul

Domain added. It can take up to 2 hours to start working.

There you go https://buy.stripe.com/6oU6oJ63I6gngnT8WFco00m

We do recommend logging in via https://heliohost.org/login/ not directly to https://tommy.heliohost.org/ Glad you got it working again though.

A staff member has to add it for you, which subdomain would you like to add?

Hi! Will you please add pragorithm.co.za as an addon domain to my HelioHost account. Username: mrhawkr Domain: pragorithm.co.za Thank you and kind regards, Roan

how to add subdomain

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Krydos can assist with this.

You're suspended for downloading binary files into /tmp and trying to symlink them. Can you explain why your account was doing this?

i think i got suspended by mistake ? i didnt even use the server yet

I would like to add my domain gurujeebuilders.com for email creation. I have done my donation

Please issue for me a payment link that does't use Paypal, so that I can apply for "devashraf" account upgrade to Tommy 27USD plan.

Thanks for your prompt action. much appreciated.

Domains removed, you should see the changes take effect in about 40 minutes.

Your account has been reset, you should receive an email to recreate your account shortly.

I kindly ask you to remove these domains from my account (fcsltd): cordina.eu.org fcs.com.mt fcs.mt resin.com.mt resin.mt resins.com.mt resins.mt backups have been made and folders already removed from account. Thanks

thanks for your help in resolving this

I have been using tommy.heliohost.org for a long time without any issues. I cannot understand why I am now getting a message that says hmm cannot reach this page tried today and it is now working thanks

ok let's do it

You're suspended because your account contains malware. The files in the down folder that were labeled as download clients with Chinese names are malicious. https://www.virustotal.com/gui/file/0b7a989ae07ce603b80f8debcd0517ba22cb04a7a66ba0c1ef9f2180cb146198 In addition, there may also be possible copyright infringement on your account, although we were unable to verify this as the buttons for selecting the content did not work. Accounts containing malware cannot be unsuspended. Instead, it needs to be reset without a backup, which permanently deletes all of your data including the malware. Please let us know when you're ready to proceed with the reset.