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Yep, Morty never has 502 errors because there are far fewer domains on that server, and it only takes Apache 10 seconds or so to restart. Morty also uses graceful restarts so the old Apache threads continue serving requests while the new Apache threads load up the configuration. On the free hosting plans we use hard Apache restarts which shows 502 errors for a minute or two every time Apache is restarted. You can read more about 502 errors with this link if you want to https://wiki.helionet.org/502_Bad_Gateway

seems like the issue keeps changing and then sometimes the website works for few minutes

now i see 502 on the domain you are browsing https://thirugns.helioho.st I am referring to https://thirugns.helioho.st/blog/

Sorry for the delay. I've been travelling the last few weeks, and somehow managed to miss this one. The requested DNS record has been added. In the future, if you don't receive a reply within 24 hours we encourage users to bump their support requests to make sure we don't miss it.

Since there was no request for the March 23rd backup I'm going to mark this as solved and lock it. If you're still missing any data please use this link to open a new support request. https://helionet.org/index/forum/45-customer-service/?do=add

Which host are you using?

It's working for me. This one seems to be working fine too. You failed to pay your Morty bill so you were moved to a free hosting server. If you want a fast server you should upgrade back to Morty. The free hosting servers are much slower than the production Morty plan. We don't recommend running Wordpress on the free hosting because it is very bloated, slow, and causes a lot of load. It's pretty common for people to get suspended for high load running 1 Wordpress site on the free hosting, and you're running 2 Wordpress sites. The 500, 502, 503, and even 504 errors are because the free hosting is very overcrowded and not intended to run such bloated software as Wordpress. Here are some options for you to consider: FREE: Switch to some other software other than Wordpress. Pretty much any other software will run faster with less errors. FREE: The free hosting server you're on is scheduled to be upgraded in the next month or two anyways, because it is very old and starting to fall apart. If you want to wait for a bit it may get better. FREE: We also have a free hosting server called Johnny that we could move you to. Since Johnny was just rebuilt a few weeks ago, and is very empty still it will be faster than the older, more crowded Tommy you're on now. RECOMMENDED $1 per month: Upgrade back to Morty at https://heliohost.org/dashboard/move/ You've had quite a few issues since you refused to renew your Morty plan, so going back to Morty would fix all of that. This plan has variable billing if you go over 200 GB memory or 10k CPU in a day. $4 per month: We also have VPS plans that run Wordpress well starting at $4 per month https://heliohost.org/vps/subscription/?mem=1&cpu=2&hdd=50&os=ubuntu24 The advantages of a VPS is you have the whole server to yourself so other people can't slow you down, and you have root SSH access.

The backup you downloaded is a full backup from 2024-07-25. I have removed the old backup and added a partial backup from 2026-05-09 when the Johnny server was powered off. To download the new backup just go to https://heliohost.org/backup and request a new link. After downloading the new backup let us know if you're still missing anything.

An administrator can provide deeper insight. Did you end up checking the error logs at all?

Domains re-added, will take effect in about an hour and fifteen minutes.

Hello! I am user svarionsoftware, after Johhny refresh all my domains were removed. I'd like to re-add these domains "montiforever.helioho.st" and "svariongames.helioho.st" if that's possible Thank you so much!

Actually, I did read the mail and updated the IP address to the different IP. However, still, I'm receiving the 'no pg_hba.conf entry for host' error, which in al previous cases meant that I had to request remote access to the database. I've checked the IP address and confirmed I changed it to the IP address which is in the mail. Still I receive the 'no pg_hba.conf' error. Do you have any idea what it could be else? Thank you in advance!

both sites were down after the migration. After raising a ticket the database issue was fixed. Worked fine after that. There is no auto update for wordpress enabled. Then after a week, the 500/503 errors started appearing.

https://thirugns.helioho.st/blog/ still shows 503 error. The other blog https://blog.thirugns.helioho.st/ show the landing/index page, but when i click any post it also lands on 503. Also the sites have become very slow after the migration.

Yes

Remote PostgreSQL is transferred to the new server when your account moves so you don't need to request it again. I just checked and it's already set up. Most likely you didn't read the email you received when your account finished being moved that said if you use remote database connections you may need to update your host to the new IP address that your account is on.

This person had a VPS, not a Plesk account. I'm not sure where they changed their email address. Maybe on the forum? VPS don't automatically update their email address from the forum if you change the forum email address. This person has already deleted their VPS for some reason though so I guess we'll just mark it as solved. @thywickedone If you deleted your VPS because you can't change your email address, we can change the email address and rebuild it for you. For VPS by default we just set the email address to whatever your PayPal account is using.

You're not suspended for high load, you're suspended because Wordpress got hacked and is full of malware. This is very common for Wordpress unfortunately (especially when dubious extensions are used or when updates are not installed promptly), and is one of the major reasons we recommend users avoid using it. Your account will need to be reset without a backup in order to be unsuspended. Are you ready to start over?

Dear HelioHost Support Team, My account lismo was suspended due to excessive resource usage. I sincerely apologize for the inconvenience I may have caused to the server and other users. I have reviewed the resource usage data on my dashboard and understand that my account exceeded the daily limit. After investigation, I believe the high usage was caused by [请在此简要说明原因，例如：leaving SFTP sessions open too long / frequent cron jobs / scripts that consumed too much CPU or memory]. To prevent this from happening again, I will: 1. Optimize my scripts and reduce their resource consumption 2. Close idle SFTP connections promptly 3. Adjust cron job frequencies to run less often I kindly request that you unsuspend my account. Once reinstated, I will strictly follow the Terms of Service and actively monitor my resource usage at https://heliohost.org/dashboard/load/ to ensure compliance. Thank you for your understanding and assistance. Account details: - Username: lismo - Server: [Tommy / Johnny / taoismchinese.com] Best regards, lismo

It should've taken effect at this point. Escalating to Krydos...

I tried mail-tester and got a 10/10 score. Thanks everyone!

Now 20 hours later it is still showing the same email on the top right desipte changing that via my account settings and confirming I see the new email in account settings.

It is completely possible it was hit by bots or the like. You may want to review your logs and see if there's an unusually large number of requests (especially ones that look like they're searching for vulnerabilities or beating on the login page) and block them with .htaccess.

An administrator will be able to do this for you.

Domain added, will take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP for the domain to work. Your username is the name you use to login at https://heliohost.org/login. We can sometimes find your hosting account from your forum username, but they're not always linked. Unless you set xn--plised-pxa.ee as your main domain during the registration process, it's not currently possible to add domains by yourself.