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Apologies, I've sent you by Personal Message another mail address to reactivate milano with. @Krydos "Newer files ... recoverable from the crashed server as well" would be very welcome of course, if not on restored into the file system anyway through recreating the account.

OK, the backup file is named 2026-05-15_pleskbackup-<username>.tar I unzip it and go into the folder called "domain" and then the folder named 'YourAccountUsername.helioho.st' in there I find 6 different .tzst files, and .xml file and a folder called ".discovered" which contains yet another subfolder with more files One of the 6 files in the folder named 'YourAccountUsername.helioho.st' is the file named 'backup_user-data_##########.tzst' As I follow the instructions in https://wiki.helionet.org/Account_Backups#Access_Your_Files I open the file named 'backup_user-data_##########.tzst' and find a file with the same name, but without any extension. With that it seems I have access to my user data, but I am still confused as to where I upload this in Plesk. The only instruction I seem find: "To restore a backup, you must first extract the backup file on your local machine, then upload the specific parts you need". Yes, but how upload what parts where in Plesk? Thankful for your support.

Since that domain is already on your account as the main domain, the only thing you need to do is set your domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org and the domain should work. Note that HelioHost is not a registrar (we're only a host). You need to set the name servers on the registrar's website where you purchased the domain.

Your account wasn't eligible for automatic recreate because it was suspended for a TOS violation (specifically, disposable email address) at the time of the crash. Per our Terms of Service, disposable email addresses are not allowed. Please provide a valid, non-disposable, email address so we can reinvite you. Krydos can assist with the backup piece. There is a backup from 2024-07-25 (the last Johnny crash) available for your account, and I suspect there may also be an archive from August 2024 that could be used as a backup too, since there was an unarchive event in the logs for it. Newer files (but not databases) may be recoverable from the crashed server as well.

As http://milano.heliohost.org had been active until just before this month's crash, and https://helionet.org/index/forum/91-email-support/ shows other subdomains getting 2024 backups as well for which support may have more recent files recoverable, if unsuspending the the account won't help, I'd also much appreciate whatever you can get from this year or the last.

Tenemos un dominio propio (.es) registrado en otro sitio, deseamos hospedarlo en nuestra cuenta TOMMY cambiando el DNS pero no aparece la opcion en el Panel de Control todavia ¿Como se debe hacer para traerlo y hospedarlo? www.asociacionrenovar.es

My main domain bladerunner.top with webmail are not working. Please refresh all DNS records as there should be. Thank You.

Johnny accounts have a limit of 5 domains (one of which must be your main domain), so you cannot request 9 extra domains. https://helionet.org/index/topic/66787-domain-limits/ If you want to request all of these, you will need to upgrade to Tommy first. Otherwise, please specify 5 that you want added, and which one you want as your main domain.

$6 ($5 + $1 bonus) has been added to your account, giving you a total balance of $6.4521. Thank you for your payment.

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media.

Hello HelioHost Team, I hope you are doing well. I am requesting the addition of multiple subdomains to my HelioHost account. My account username is: texu My main domain is: texu.helioho.st Please add the following subdomains to my account: 1. mods.texu.helioho.st 2. api.texu.helioho.st 3. files.texu.helioho.st 4. tools.texu.helioho.st 5. store.texu.helioho.st 6. portal.texu.helioho.st 7. project.texu.helioho.st 8. apk.texu.helioho.st 9. dev.texu.helioho.st These subdomains are required for my project structure. Kindly add them to my account whenever possible. Thank you for your support! Best regards, texu

Hello, Could you enable Java/Tomcat support for my account please? Domain: fitness-app.helioho.st Username: ccuellarjustinia Thank you.

I've removed the 'others' subdomain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the 'genesis' subdomain to your account. It can take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

hello, my username wltr please add for me new subdomain; genesis.duuka.online remove; -- others.duuka.online

This support request is being escalated to our root admins.

Hello, I have added made a donation today of $5 for my Morty account username: douglaswebster21 Transaction id: 1YU10785LX466545E Regards Douglas

You were blocked in the firewall for failed SFTP logins. i've unblocked your IP, can you connect and login now?

It seems I need to ask for help, the account was found by email, the password was needed to be reset. That was successful, but now several hours have passed and there is still no access to Plesk or ftp/ftps, let alone anything being restored. All I see is "This site can’t be reached, johnny.heliohost.org took too long to respond".

Krydos can do this for you.

Given the Johnny rebuild, I'm assuming we need to re-request modules since I no longer see them. In which case putting in a request for: Account Username: dragoe Sever: Johnny Version: Python 3.14 Modules: HTTPX Discord.py SANS Python-Dotenv Thanks!

2 weeks from May 7th is May 21st. It's now May 24th so your VPS has been powered off. It can still be renewed if you want though. https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM

Awesome, thank you Krydos and Wolstech! I appreciate you getting these added back so quickly after the rebuild. Thanks for the incredibly fast turnaround! Everything is good to go now. I really appreciate the team's hard work. 🥰😍🤩👍

thank you very munch. Adding domain must be manual and ask moderator are understanable, Now i need to add sub domain? is it also need to add manually? no auto? or it will destroy main domain? im trying to learn some mail, so i need subdomain mail.neocloud.qzz.io and lets encrypt cert on it but cannot find menu for sub domain.

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please delete this domain fully from my account: lanat.home.kg My account name is zaisty on Tommy. Thank You.