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I've unsuspended your account. Please remember to turn the water off while you're brushing your teeth disconnect from FTP when you're not transferring files.

My account on the Tommy server was suspended for high load. I accidentally left the FTP open since DokuWiki recently pushed a new update this month.

This support request is being escalated to our root admins.

Hello! I would like to have Reverse DNS setup for VPS118. The domain is cupsofgraceministries.org.

Hello HelioHost Support Team, I am experiencing a technical issue while deploying a Next.js application on my HelioHost account. Issue Summary The Node.js application fails during the automatic npm install step. As a result, the dependencies are not installed, and the application cannot start. Error Message npm error code Unknown system error -122 npm error syscall open npm error path /home/<username>/.npm/_cacache/tmp/... npm error errno Unknown system error -122 npm error Invalid response body while trying to fetch https://registry.npmjs.org/... Because the installation fails, running the application also results in: next: command not found since the required dependencies are never installed. Troubleshooting Performed Verified that the application files were uploaded correctly. Confirmed that the problem occurs during npm install. Attempted to install packages manually. Attempted to update packages. The error consistently references the npm cache directory located in the account's home directory. Issue 2 – Incorrect Domain Targeting My HelioHost account contains two different domains. However, the Node.js application appears to be associated with the wrong domain. During deployment and execution, it does not target the domain I selected for this application. I expected the Node.js application to run only for my benyamina.online domain, but it seems to be using the account's default configuration instead. I also received messages related to changing the document root, and the application does not appear to be correctly linked to the intended domain. Could you please verify that: the Node.js application is attached to the correct domain (benyamina.online); the Application Root and Document Root are configured correctly; there are no conflicts caused by having multiple domains on the same hosting account. Request Could you please investigate: Why npm install fails with Unknown system error -122. Whether there is a filesystem or npm cache issue affecting my account. Whether the Node.js application is correctly assigned to the benyamina.online domain. Whether the Application Root and Document Root require adjustment because multiple domains are hosted under the same account. Thank you for your assistance.

All staff are unpaid volunteers who donate their free time. If there is no response, it is because we are busy with work/school/family. There is no guaranteed timeframe for a response to support requests. We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

guide me mailhost alone, I'm facing issue with ssl. because main website gurujeebuilders.com already hosted via google sites. but I need to host mail and webmail via heliohost. Now webmail I can't able to access

Your backup from 2023-11-12 has been removed and a backup from 2026-05-08 has been added to the backup system. I sent you a link to download it. Let us know if there's anything else you're missing.

yes Krydos, please

it's okay, I just need my files, not database

I have downloaded it before for my website, and I have made changes and improvements to my code at Plesk, but unfortunately, my files on my laptop were lost because the hard disk was damaged and could not be restored, so my last hope is backup from heliohost

yes, you're right, it was Johnny, my bad.

I assume you mean the Johnny crash, as that was the most recent crash and your account hasn't been on Tommy since 2019. There is a backup from 2023 available at https://heliohost.org/backup/ Krydos can also probably recover the contents of your home folder from the time of the crash for you as well, however this will not include databases, which for most users have been unrecoverable. If you did want us to check for database data, we would need to know the names of the tables within the database, and the files you'd receive will be raw ibd/frm files that you'll need to extract the data from.

I would like to add a domain as mail.gurujeebuilders.com for mail host alone remove the gurujeebuilders.com

Please turn off Node and delete the npm cache How can I download Backup since I'm not getting any option in plesk

Hi, I lost my data during the Tommy's crash last May, and the available backups were from before the 2021 crash. So, is it possible for me to get my files back from before the May crash?

You asked over here to have your other domain changed. Do you want me to replace the designers7.us.to domain with this one since the designers7 domain doesn't work?

What do you want this domain changed to?

Sure. The pending suspension for the first account has been cancelled. It looks like you deleted the second one already so no action is needed there.

Hi, I got an warning from you about a possible terms of service violation. Unfortunately you are right, I didn't read your terms and I created two accounts. I already deleted the 2nd account, regarding jpjforuns@gmail.com. Is it possible to maintain my 1st account jpjoaquim@gmail.com? Regards, João Joaquim

I tested the download speed of your VPS. sftp> ls -lh -rw-r--r-- ? 0 0 3.5G Jul 24 17:21 largefile.bin sftp> get largefile.bin Fetching /root/tmp/largefile.bin to largefile.bin largefile.bin 100% 3600MB 58.1MB/s 01:01 sftp> It downloaded a 3.6 GB file in 1 minute and 1 second at about 58.1 MB/s. It seems like the VPS is fine and your internet connection is probably the bottleneck.

plz add my domain ai.neelamb.com.np

plz change my domain designers7.us.to this is not work

I try upload file 1.7GB from PC to vps via Webmin still normal with took time less than a minute. but downlaod case have issue.

Krydos can investigate this further but i assume another VPS on the server is swapping as your VPS is having to read the file to upload it to your PC.